The main issue was our room 143B - we booked the cheapest room, which was separated from the room upstairs by a flimsy, lightweight bolted door which we could actually open to access a stranger’s room. We were glad this wasn’t the other way around, otherwise it would’ve felt unsafe to be somewhere that could be accessed by others. There was absolutely no soundproofing due to a large gap between the door and the ground, so we could hear even the quiet conversations happening upstairs. As a result, it didn’t feel very private at all. The other minor things were 1) needing to book beach beds ahead of time which we weren’t told about until we overheard another guest asking about it, and 2) needing to sign cheques after every order at the bar or restaurant was a little tiresome and isn’t common at all inclusives. But these were very insignificant compared to the amazing experience we had overall!

Really incredible resort with the most lush facilities, helpful staff, delicious food, and impeccable service. Everyone who worked here was so kind and wanted to make things as smooth as possible for the guests, which we really appreciated. We had such a relaxing dream vacation! We did the day sail excursion which was organized so effortlessly by Nick, which was wonderful. The gym was great and loved the classes, the drinks were fabulous, and we enjoyed every meal we had there. Huge shoutout to Jason at Upper Deck restaurant who was absolutely lovely, as was our personal ambassador Roti. Being able to explore different restaurants each evening while having the flexibility of choice for lunch was great. Highly recommend every visitor go all inclusive - the drinks menu prices just don’t make sense otherwise!

Stayed in April 2024

Attractive

Stayed in March 2024

The little kids tried the kids club and felt it was too babyish for them, so we didn't make them do it again. I wish there had been some more organized activities and water sports beyond the kids club, which seemed more like daycare for little ones. As a result, my kids were with us perhaps a bit more than I would have hoped. They did make friends with some other children there, though, which was good.

We traveled to Windjammer with our three boys (13, 9, and 7) and got a 2-bedroom villa with a pool, which was perfect. The space and view was gorgeous. The breakfast included was amazing and the other food options were great too (if pricey). The kids loved the water activities and both the beach and pool were great.

Stayed in March 2024

Food was quite average, but to be expected at an all inclusive hotel

Our apartment was amazing, so spacious and comfortable and so close to walk down to reception / the pool / ocean. Such a great view from our balcony. Really good facilities and loads of sunloungers. Sunrise yoga was lovely. Really nice beach

Stayed in January 2024

Communication from check in staff and information could have been better

Breakfast great . Food was fine. Not Michelin star but fine for a week . Staff were either amazing or grumpy 😠

Stayed in March 2024

We met our ambassador on day 1 for 10-15 seconds, I'm not sure why, or what they do, we didn't speak to them again. Pricing in $USD. 110V electrics, American type A/B plug sockets, adapters were provided, however Nespresso machine provided in room is 220V/230V only. Bills with service and tax charges are to be signed for inclusive meals. Additional fees are added at many opportunities, sometimes without transparency: $6 room service fee, $5 cashback fee. A 10% service fee is added to everything automatically. F&B prices are based on 'hotel prices' rather than the value and quality you receive. Cocktails can be hit and miss depending who makes them. A minority of staff do the majority of work. Better management could help divide this more evenly, and provide a more consistent level of service. There are often groups of 3-4 staff members serving a function that 1 member of staff could cover. The secondary lock on the room does not prevent access from outside, and there was no DND function/sign, this is a privacy and security risk. Pools 3 & 4 could do with some maintainance, missing tiles, stained walls, and lighting not working. Requests are often forgotten or ignored, despite multiple reminders I would like to see more local produce: chocolate, coffee, fresh juices, more emphasis on local rums, coconuts. The water took a long time to get hot in the shower / bath / taps. The shower had a fixed position which was not as convenient for washing feet and other hard to reach areas.

Great view from the room. Warm welcome. Friendly staff at reception, John especially so. Easy access to pools / beach / water sports from room. Free watersports, we enjoyed SUP and a peddleboat. Sea hammocks! Great cocktails. Taxis on demand. Good level of housekeeping and turn-down service. Good toiletries, and locally made soaps. WiFi coverage over the whole area, beach, in-the-sea is very impressive and practical. There are some excellent staff who should be recognised and praised/promoted, who work their butts off to give guests a good experience. I would love to visit again.

Stayed in February 2024

There was not possibility to get fresh squized juice at any restaurant.

Was great!

Stayed in January 2024

The whole site is very steep. They have an excellent shuttle service but the site is challenging for the less than nimble The price for stunning views

Beautiful location and the whole facility had been very intelligently laid out some years ago to take advantage of a superb natural site Five restaurants provide a choice of dining for long stay guests

Stayed in February 2024

You needed transportation to get to nearby towns.

It was perfect for a beach holiday. The staff were very friendly.

Stayed in February 2024

The quality of the food in the restaurants did not match the charges .

Room was fabulous , furnished and decorated to a high standard .kitchenette excellent .we had a hot tub on the balcony however this had a leak and we had to keep calling maintenance .

Stayed in February 2024

Nice breakfasts Good choice of restaurants Free use of non motorised water sports eg pedalos and kayaks

Stayed in January 2024

Location far from airport; all-inclusive not inclusive enough. Upcharge for certain beverages (eg coffee, premium liquor)

Services, cleanliness, aesthetics of the resort

Stayed in January 2024

However, our initial comfort was marred by an unfortunate oversight: the bed was not as clean as expected, with various hairs found on the sheets. This was a significant disappointment, especially since we had to wait over an hour for housekeeping to resolve the issue. This delay prevented us from taking a much-needed nap before dinner, which was a bit frustrating. The resort, there were some hold-ups. This is understandable, though it did slightly dampen our departure experience.

The welcoming was exceptionally warm, friendly, and professional, setting a positive tone for our visit. A refreshing cold towel upon arrival was a thoughtful gesture, much appreciated after our journey. The room we were allocated was spacious and well-appointed, creating a comfortable and inviting atmosphere.

Stayed in January 2024

The rooms were a bit worn, but the size of them plus the private decks and rooftop make up for it.

The staff is genuinely very nice. The landscaping is gorgeous and even the smaller villas are very spacious and private. It's close to town where there are lots of restaurants. I liked that it was fairly quiet - the opposite of Sandals with their obnoxious music blasting all day and pushy staff.

Stayed in January 2024

The value for money with dinners and overall quality of dinner menus, even at the "high end" restaurants.

The resort facilities and the beach are absolutely stunning. Super relaxing place, with comfortable, spacious rooms. The breakfast was very good. However, dinners at the on-site restaurants were only ok. Value for money was not there, and food quality wasn't what we'd expect at this caliber of resort. The best meals we had on the island were either at local restaurants or other, nearby resorts.

Stayed in January 2024

Nothing

Great location and beautiful

Stayed in December 2023

Food quality was inconsistent

All inclusive, great location and plenty activities

Stayed in December 2023

Room was basic looking I had my mum with me worried about the stairs Going to and from the room

Breakfast staff was very helpful The shuttle service to and from the room

Stayed in September 2023

the food was very mediocre and way overpriced for the choice and quality we received. The main pool was being refurbished and only 2 of the five restaurants were open in the evening. Understandable as it was quiet but no info was given as to which each night. White wine was a major issue to get and the last 4 nights unless you were a lover of Chardonnay that was all that was on offer. also on our last day there was an 11 hour power cut due to maintenance works being done.

breakfast was well done with good choice and the beach was well laid out and lovely. all the hotel staff were excellent

Stayed in September 2023

Staff paid no attention to food allergies after mentioned

Location and staff friendliness

Stayed in September 2023

NA

Interaction with staff Food was great View was priceless

Stayed in August 2023

My only criticism is that the food is bland, not unpleasant but certainly lacking vibrancy.

This is an amazing resort. It is set on a beautiful, sandy bay and immaculately designed and furnished. The buildings are all attractively white-washed (in a style reminiscent of the greek islands) and the interiors are all beautifully designed. The reception area, swimming pools and restaurants all have the wow factor and make for epic posing! But the thing that clinched it for me was how friendly all the staff were, it was as though they had all been given a happy pill. I checked- they hadn't they were all just mega friendly.

Stayed in August 2023

My room was not the one I booked. It did not have the modern look that I selected in my booking. It was good and clean but not great in appearance.

The service was exceptional. The staff was beyond welcoming, courteous, friendly and people focused. Excellent Human resource.

Stayed in August 2023

Villas are lovely great sea view

Stayed in August 2023