Hay Mouassine Derb El Hammam N 26/27, Medina, 40000 Marrakesh, Morocco
#196 of 1,162 hotels in Marrakesh
Guests' ChoiceBased on 82 hotel reviews
9.4Cleanliness
9.8
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.9
Value for money
9.2
Free Wifi
9.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 19, 2024
Paula
United States of AmericaBeautiful and large room with a big closet. Staff were professional and helpful.
Stayed in March 2024
Reviewed: March 11, 2024
Sanzhar
United KingdomOur stay at Riad Joya was absolutely fantastic. The room was very big and clean. Cleanings happened multiple times a day with fresh towels on a daily basis. Bottled water and fresh fruits were also refilled daily. On top of that, it was centrally located, making it super easy to stroll to the city's attractions and restaurants. Breakfast was a feast! Moroccan pancakes, shakshuka, and all kinds of egg dishes. Fresh fruits and pastries were a daily treat. We also had some little surprises that made our stay even better. The owner surprised my wife with champagne and a lovely birthday message made of rose petals. Also, when we left, the owner gifted us many Moroccan spices, no charge. Beyond that, he guided us with directions and even negotiated great deals for us. In summary, Riad Joya deserves a solid five stars. It's not just a stay; it's an experience we'll remember. If you want a great service and a memorable stay, this is the place for you.
Stayed in February 2024
Reviewed: February 20, 2024
Andrew
United KingdomWould have preferred a room not on ground floor - meant I didnt feel safe to open a door at night to allow some fresh air into the room. Breakfast didnt offer any choices or variety - so for someone staying 4 nights, it became repetitive and included fixed items, whether we liked them or not!
Manager was super helpful and always available. Quiet location, but very central. Clean and modern accommodation. Room service regular and very efficient
Stayed in February 2024
Reviewed: February 10, 2024
Patrick
BelgiumNothing
Everything but the staff was really top. Always ready to help.
Stayed in February 2024
Reviewed: December 17, 2023
Negah
United Kingdom..
Everything
Stayed in November 2023
Reviewed: November 17, 2023
Rosie
United KingdomEverything was absolutely perfect, the staff were incredible. They couldn’t help you anymore. Everytime you left your room, they would go in and tidy, and replace your water. The breakfast was delicious.
Stayed in November 2023
Reviewed: November 10, 2023
Sami
PortugalNice place in the centre of the old city. Rooms are wonderful, bed is comfortable, shower is large, rooms are clean. The place has few rooms /guests so all guests get personal attention. The manager (Nour) is a hands-on professional manager; he answered all questions, got us a car, told us where to go, and he was there when we arrived and he said goodbye to us when we left. All staff are friendly and very nice. The place is highly recommended.
Stayed in November 2023
Reviewed: October 29, 2023
Chi
Hong KongThe decorations were very modern and the manager explained a lot about the surroundings and where we could visit.
Stayed in October 2023
Reviewed: October 12, 2023
Ian
United KingdomThe bed - the mattress was too firm and would benefit from a topper.
A cool and calm oasis in the middle of the Medina mayhem - an excellent location from which to explore the wonders of Marrakech. Friendly, helpful and knowledgeable staff always on hand to assist.
Stayed in October 2023
Reviewed: October 5, 2023
Margaret
United KingdomNotthing
Staff and managers exceptional
Stayed in September 2023
Reviewed: August 29, 2023
Priya
United KingdomThe size of the room, the calmness within the bustly medina, the super helpful staff
Stayed in August 2023
Reviewed: August 14, 2023
Carole
United KingdomNothing.
Beautiful and comfortable room, fantastic staff, great location
Stayed in August 2023
Reviewed: August 5, 2023
Graham
United KingdomWe cannot speak highly enough about our stay at Riad Joya. The location is fantastic - literally minutes away from the markets and a few minutes walk from the main square. There was a great selection of cafes and restaurants within walking distance too. The riad itself is absolutely beautiful. It's beautifully decorated, calm and quiet, and all facilities were very well kept. The breakfast was delicious and fresh every morning and the meal we had in the restaurant was exceptional. However, without doubt, what made our stay in Marrakech so memorable was the staff at Riad Joya. From the moment we arrived, we were treated exceptionally well by all staff with manager Noureddine serving us traditional Moroccan tea and pastries to welcome us. We returned to the our room several times a day and each time found the room had been cleaned and tidied again and fresh water left for us. Nothing we asked was too difficult a request and Noureddine organised a variety of different activites and bookings for us. We very much hope to return to Marrakech and will not hesitate in booking Riad Joya again.
Stayed in July 2023
Reviewed: July 16, 2023
Claire
United KingdomNo pool but a small price to pay
Property was central and the rooms were a good size. The staff looked after us really well, nothing was too much trouble. Great breakfast and fruit and water in the rooms topped up daily.
Stayed in June 2023
Reviewed: July 10, 2023
Daniel
United KingdomN/A
Extremely well located and completely spotless.
Stayed in July 2023
Reviewed: June 10, 2023
Dan
United Kingdomideal location for the Sook. extremely friendly staff and we chose some experiences suggested by the team. The local guides chosen were also brilliant and very knowledgeable and helpful
Stayed in June 2023
Reviewed: June 3, 2023
Menaal
United KingdomI loved every aspect of my stay.
Riad Joya was perhaps the most comfortable and hospitable place I have ever stayed at. Noor went above and beyond to ensure we were very well looked after. The rooms and design of the Riad is absolutely beautiful. You cannot find better rooms in a Riad in Marrakech! The location is very central. The hammam experience was excellent and relaxing. Riad Joya truely felt like a home - with the most welcoming staff that did everything to accommodate our needs! I cannot recommend it enough.
Stayed in May 2023
Reviewed: June 2, 2023
Kate
United KingdomNice roof terrace, no pool.
The location was fsntastic if you want to be in the centre of everything - it's down a grotty alleyway but we felt very safe there. Lovely rooms - great service, always topping up water and fresh fruit. Tasty breakfast.
Stayed in May 2023
Reviewed: May 23, 2023
Andrew
United KingdomElegant, central, calm, quiet, friendly and helpful staff.
Stayed in April 2023
Reviewed: May 15, 2023
Sue
United States of AmericaNothing. I really can not think of a thing I did not like or wanted for!
Our experience was incredible. There was nothing the staff would not do for us. The Riad was incredibly clean, comfortable and Centrally located. We felt safe and well taken care of. Plan to stay again very soon. A wonderful experience for this picky traveler. You will not regret a stay at Riad Joya.
Stayed in May 2023
Reviewed: May 14, 2023
Subrahmanyam
United Kingdomair con gets switched off by housekeeping when we go sight seeing- given the size of the room , it does take quite a bit of time to cool the room
excellent riad. wonderful host. very helpful
Stayed in April 2023
Reviewed: May 12, 2023
Eva
United KingdomThé breakfast though delicious was the same every day. Variety would be most welcomed.
A tranquil oasis of calm in which to retreat from the madness of Marrakesh. Our spacious stylish and very comfortable room had plenty of space for our luggage and clothes. Our bathroom was especially beautiful .The staff here are welcoming and extremely helpful in finding whatever you desire,whether it’s delicious food or a relaxing spa day. My daughter and I would highly recommend a stay in this beautiful Riad.
Stayed in May 2023
Reviewed: May 10, 2023
Nick
United KingdomA lovely little haven in the centre of the Medina with great and helpful staff , brekfast was superb and really set us up for the day
Stayed in May 2023
Reviewed: April 30, 2023
Kevin
United States of AmericaThat we couldn't stay longer.
Nordeen (the manager) and all his staff were great! Very professional yet inviting and comfortable. Outstanding breakfasts and dinner.
Stayed in April 2023
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