Preference would have been not to have a rain shower as i like the option of hose with a shower head.

Corina and Shanty were very helpful. They answered all our questions and arranged for taxi pick up and excursions. The bar staff (Eliezer and Fabienne) were very friendly and made excellent drinks. The breakfast was amazing. We didn’t eat lunch or dinner. The mexcalito limon was our favourite drink. The water was always warm. There’s a strip of restaurants close by and a convenient store across the street. I would recommend this hotel and would return again. The bathroom was stocked with full size bottles of shampoo, conditioner, body wash and cream. I loved the roof top area that we had which had lounge chairs, day bed and a private pool. The pool was cold but would be refreshing on a hot day. Amazing star gazing too from rooftop The main pool was lovely and it had a nice area to chill. 2 mins walk, perfect for a sunrise or our favourite sunset swims.

Stayed in May 2024

Can’t really think of any complaints. Hotel itself was just lovely.

Great location. A little a bit away from the real hustle and bustle but still walking distance which made for a lovely peaceful stay. Beautiful lagoon only 2 minute walk, note access was $20 pesos. Breakfast started a bit late for our liking at 8am, but the complimentary coffee station in the room tied us over. Really enjoyed the balcony and pool. Staff were very accommodating, for ordering refreshments. W

Stayed in May 2024

I liked Everything. I honestly cannot think of anything that would have bothered me.

the location, the drinks, the guac, the sunset, the calamity. It was very relaxing here, seriously, I was so tired and burnt out from work but only 2 nights made a massive difference. I highly recommend this for relaxation. You can put up a hammock in your room's tiny garden, seriously, the absolute best!

Stayed in April 2024

The breakfast is a bit limited and the portions were not so big. For a 5 star hotel, was expecting better!

This is the perfect getaway in Bacalar. I was there with friends, but this is a very romantic place to stay. The location is perfect, 2 minutes away from the beautiful Bacalar lagoon, and the hotel is gorgeous!

Stayed in February 2024

We had some problems with hot water which took some time and a change of room to resolve. Personally would prefer rooms with a King bed rather than two smallish queen beds. Included breakfast was very limited

Great location and short walk from the lake and easy stroll into town. Stylish and clean Super friendly and helpful staff

Stayed in February 2024

The view from the rooftop terrace was incredible, if the option to stay in one of those suites is available, I highly suggest you book it. Proximity to lagoon access was excellent, just a short 2 minute walk to the pier.

Stayed in January 2024

The hotel was kind enough to give us a free upgrade. The staff was super friendly. The rooms are probably the most comfy we had in Mexico. Air conditioning was quiet and perfect.

Stayed in January 2024

Our room was nearish to reception and there was a bit too much "chitter chatter" talking from staff / cleaners. They need to remember customers have paid for a relaxing time, especially in the morning.

Best hotel we stayed in on our trip! Very well designed, stylish interior and architecture. Cool pool and sun bathing area. Location is great, next to lagoon. Room was comfortable, wifi quite good. Excellent coffee from restaurant and food was good. Bacalar is beautiful and i'm sure all accomodation in area is decent, but Bacalari seemed to be the greatest and there was a promotion at the time.

Stayed in January 2024

One tiny point, a second towel hook in the bathroom. We’d recommend Bacalari to all our family and friends

We loved the location, so close to the lagoon and walking distance to everything in town. The breakfast was delicious a great coffee too. The rooftop was excellent for watching the sunrise and cooling off in the pool. The hotel has bikes you can take out and about to explore which was a bonus. Beautiful planing and decor.

Stayed in January 2024

Loved it all!

Beautiful setting, lovely atmosphere, staff were friendly and attentive, the rooms were gorgeous - couldn’t have asked for more

Stayed in January 2024

The property was spectacular and so were the views. The staff was so friendly, and the layout of the rooms was very unique.

Stayed in November 2023

The property was in an excellent location, 1 minute walking distance from the lagoon. They provide you with towels and the staff is very friendly towards you! Room was very spacious, and we were lucky to get upgraded since it was our honeymoon, which was an extremely nice gesture from their part. Would definitely recommend, location-wise it is unbeatable. 10 minute walking distance from the main restaurants / bars.

Stayed in December 2023

Lovely property with a pool in a quiet spot that is nonetheless close to restaurants and the downtown. Service was good.

Stayed in November 2023

The room are a bit dark. There’s no day light.

Very nice entrance, amazing view from the pool. Free bikes.

Stayed in September 2023

Nothing

Everthing

Stayed in September 2023

The management was unprofessional. The bicycles available for the guests were not maintained and not functional for use. There were not enough umbrellas for all the guests for such level of the hotel. The drinking water was not automatically replenished daily.

The hotel room was comfortable. The location near a good place to swim in the lagoon

Stayed in August 2023

Nothing we didn’t like about this place. the only consideration is proximity to the main city centre. If you don’t mind walking a few blocks (in the intense heat!) it’s fine. Menu at the restaurant was a tad limited in options but convenient if you can’t be bothered venturing out anywhere else.

Everything! This was one of the nicest boutique stays I’ve had. Every little detail including the design and inclusions was just candy for the eyes. Very picturesque against such a beautiful lagoon. Staff were incredible from the moment we walked in - nothing was difficult or hard to organise for us. The common balcony and pool overlooking views of the lagoon in the balmy weather was such a highlight, complete with the best shisha! Great music/playlist as well. Having the restaurant Riad attached was a bonus as well. Our washing was returned within one day and reasonably priced. Room size was super generous, Luxe bedding, super clean, condiments included from the coffee, water and body soaps and creams smelled amazing! And the hot water and water pressure was so good too! Access to the lagoon at the front is so easy to walk out to from the hotel for only 20pesos. Parking is also available close to the hotel on the street. We were so sad to be leaving :(

Stayed in July 2023

Service at the pool/restaurant was good but not outstanding.. I think the fact we spoke English intimidated them. I believe this place is relatively new so growing pains are expected.

The view, room, and restaurant/bar.. Close to the lagoon and walking distance to the Fuerte.. The food was very good.

Stayed in July 2023

The Hotel could have an option with breakfast included when you book it.

This hotel ia just magical. The arquitecture, the ambiance, the location, the food( we only had lunch there). Very relaxing and beautiful place. The view, the smell the music on the background.

Stayed in July 2023

The view wasn't great as it was looking on to a side street. However, the view from the infinity pool was great. It wasn't easy to find on our online maps either, so we had to ask for directions in the street. It was however easy to find once we knew.

The hotel was decorated beautifully. We enjoyed the walkway to the room and up towards the infinity pool. I was also grateful for the welcome cocktail and further hospitality. The location was also great for the lagoon.

Stayed in June 2023

N/A

everything.

Stayed in May 2023

nothing it was all so great

beautiful location. amazing vibes. rooms were unreal. such a treat. oh and the foood YUMMM

Stayed in April 2023

a little noisy. you could hear traffic up and down the street

everything

Stayed in April 2023

Absolutely nothing.

Just wauw ! What an amazing place. From the beauty of the place to the friendliness of the staff to the amazing food and the luxurious rooms. Our room on the top floor with a rooftop terrace and plunge pool with views of the equally stunning lagoon was just perfect. Situated on the edge of town where it's quiet day and night but still close enough so you can do everything on foot. Highly recommended !

Stayed in April 2023