need wi-fi in rooms - older mattress in 13, not a fan of wearing a hotel wristband during stay

on an awesome beach, great staff, fun location, great suites and cabanas. their hotel rooms are pretty small and have no refrigerator. left a swimsuit in my room 1 week, picked it up again from their lost/found the next week, wonderful front desk crew, available parking, 1 hr north from PV airport... https://www.google.com/maps/dir/Caba%C3%B1as+del+Capitan,+Av.+Jacarandas+%2388,+Rinc%C3%B3n+de+Guayabitos,+63724+Rinc%C3%B3n+de+Guayabitos,+Nay./Licenciado+Gustavo+D%C3%ADaz+Ordaz+International+Airport+(PVR),+Carretera+a+Tepic+Km+7.5,+Puerto+Vallarta,+Jal./@20.8506387,-105.4827739,11z/data=!3m1!4b1!4m14!4m13!1m5!1m1!1s0x84212452f83a032b:0xe87c4c017e57026d!2m2!1d-105.2689487!2d21.0242451!1m5!1m1!1s0x842145dadea3360d:0x98f5837a45fe96c!2m2!1d-105.2523762!2d20.6805184!3e0?authuser=0&entry=ttu

Stayed in November 2023

Parking not eniugh towels

Location

Stayed in October 2022

Bathroom wasn't clean

Location

Stayed in July 2022

For the price, not even a bottle of drinking water in the room nor free coffee, no restaurant, no breakfast. Very inconvenient

Location and closeness to the beach.

Stayed in February 2022

patio area was only separated from neighboring patio by a few plants

property is very pretty and Lush

Stayed in November 2021

The window in the bathroom did not totally shut which allowed bugs and street noise to enter the room.

The proximity to the beach and downtown and the beautifully maintained gardens and common areas.

Stayed in June 2021

Nice clean good architecture

Stayed in June 2021

The signs saying we weren't allowed to hang our wet bathing suits on the railing. = )

The breakfast buffet was good, but since it wasn't free, I ate breakfast elsewhere 2 of the 4 days.

Stayed in November 2023

I loved the property! All the staff members were attentive and helpful.

Stayed in December 2022

2nd day of trip of a 2 day stay there. The pool was closed for maintenance. So no use of main pool. The other pool was tiny and full of wild birds using it as a bath, full of feathers and bird droppings. Didn't want to swim there at all due to health concerns. Breakfast buffet I paid extra for was very disappointing. I checked out on second day and requested a refund for room and 2nd days prepaid breakfast buffet for 2 but they would not issue a refund on either. Bad experience.

Hotel was clean

Stayed in November 2022

location and amenities

Stayed in July 2022

Warning: beds are awful and hard like a rock. Too many vendors and trash littered all over beach

beachfront

Stayed in July 2022

The pillows smelling dirty not clean, the restaurant buffet needs to improve a lot.in food and connection with the facility.

The place located next to the beach.

Stayed in April 2022

We were very unhappy and disappointed about the non-existent wifi in our room or even in the lobby! The staff were unable to be of any help. The restaurant next door which was recommended by the staff was terrible. The $120 MXP each was expensive for what was offered which we did not enjoy. Much better breakfast restaurants down the road at Lo de Marcos.

We liked being on the nice sandy beach which was great for walking. There were lots of loungers for relaxing too. Good location for enjoying some of the local restaurants.

Stayed in April 2022

wifi in room very weak and sometimes didn’t work

awesome staff, very helpful, great location, great facility

Stayed in February 2022

The room they gave me had no coffee maker or fridge. Important items on a vacation. Had a view of the downtown area but almost nothing of a ocean view. Tv down here is lacking, barely 1 English Channel and that's CNN! Wifi in the room non existent unless u leaned out the window. Wouldn't return.

Very nice location on the beach central to the town

Stayed in February 2022

trundle twin beds under bed needed new covers.

Service was great!

Stayed in January 2022

No privacy between rooms. This wasn’t at all made clear on the website. Basically a few potted plants separated our outdoor dining/kitchen from our neighbours. There was a a lot of noise from discos in the area until 3 or 4 AM. Would need earplugs! Roperty was run down and needs work.

Location was good, on the beach. Staff were helpful and friendly.

Stayed in February 2022

I complained a out a smell in bathroom, instantly i didnt even see staff call someone. they were there spraying n cleaning bathroom.

Stayed in January 2022

can't think of anything

The location was amazing, the rooms were outfitted with all we needed and the staff was kind and helpful!

Stayed in January 2022

Price was not worth … room was not at all good … facilities that they offered was Wifi , TV and so on and we dint have these facilities at all.

Location was ok

Stayed in January 2022

Too many grackles in the palm trees and on the porches.

Loved swimming at the beach.

Stayed in December 2021

We are swimmers. The hotel is a gem: wonderful attentive staff, clean, with not too many gringos, in a comfortable town, on a wide sandy beach that is perfect for swimming (no surfboards--only an occasional banana and a couple jet skis). Shhhhh! Keep it a secret.

Stayed in December 2021

Well, our second night, someone snuck into our room while we were sleeping and stole our cell phones and my friends purse which was lying by her head in the bed. Very scary. At 6am, we realized we were robbed. We then realized the window was open and neither one of us had opened it we were in the second floor with no outside access. The grass and flowers below had not been trampled. we ran to the front desk no one there, but the maintenance man was working we asked him to call the police. He asked why and then went back to the room with us. He was shocked and called the police for us. He returned to our room to tell us he had called the police and left a message for the manager. At 7am, no police, no manager. We went to the front desk and the staff person came to our room. He explained to us that he would call the police, his manager. Then write down the steps we needed to take. It seemed he had done this many times. Police never showed up. Manager NEVER attempted to contact us. Went to tourist police station to fill out a report. The man helping us said it sounded like an inside job. It is certainly what it felt like to us. We were very disappointed not to hear from the police OR the manager. The purse was found by a beach vendor on the beach at El Capitan. If the police OR manager had done their jobs, we would have had the purse returned right away. Fortunately, the beach vendor gave it to an ex pat who posted on facebook. Our friend saw the post and we were able to retrieve the purse a few days later. Cash and glasses missing, but passport in purse. Thank Goodness. We were upset that the police and manager did not do their jobs. We felt we were targeted as 2 older, single , American women. We also feel it was an inside job as the front desk staff new exactly what we needed to do to report it. There was never talk about any compensation for what we had to deal with!!!!

The location was fabulous. The rooms were very clean and comfy. Close to the beach which was beautiful.

Stayed in November 2021

staff not to friendly n not much clean

beach front

Stayed in November 2021