Some of the facilities are a little bit old

Great staff! The room was a little bit old, but it was still great.

Stayed in May 2024

Breakfast has to be buffet, no menu service and the buffet wasn't the best; a little below average. Way better to just go to the Sanborns restaurant at the corner. Rooms are above the lobby restaurant and they have live music so it's extremely noisy until 11pm. No handicap accessibility; even for people who don't need it, you have to carry your bags up a couple flights of stairs with no elevator. Heard from other people in my group that the AC and TVs on their rooms didn't work, some rooms didn't have complimentary waters, some had irons, some didn't. It's more of a luck situation of getting a full room or an incomplete one.

For a wedding they gave us all late checkout which was very appreciated. And also a discount on the breakfast. Rooms were clean and of good size.

Stayed in April 2024

Great hotel! A bit too noisy for our taste… pools are crowded and the noise of the people + loud ambient music do not make it the most relaxing,

Clean, great staff and great to have fun with the family and conveniently located

Stayed in April 2024

Small pool area and uncomfortable pillows

Sizeable rooms

Stayed in January 2024

Fans need to be cleaned

Everyone was nice

Stayed in December 2023

Air conditioner not working Light trought the windows shields

Stayed in October 2023

The beds are very firm and were not comfortable for us, it needs some updates, and room service was not the best experience. We ordered a pizza and it was definitely a frozen pizza not done all the way.

It was nice and quiet. Location was ten mins from most major things. Very clean! Breakfast was great.

Stayed in August 2023

Gym facilities could be improved

Good sized room. Heated pool. Quiet location. Staff generally friendly and helpful. Quick service in the restaurant

Stayed in August 2023

Everything works good for me.

Nice Staff and Facilities We stayed only for 1 night The staff was very helpful

Stayed in July 2023

The mattresses were really uncomfortable, very firm, had a bad night. The night stand and the air conditioning remote control were stained.

Nice premises overall. The rooms looked renovated.

Stayed in July 2023

Todo excelente!

Stayed in July 2023

Reduce de prices and get better deals that we may sty more nights 🙏

Stayed in May 2023

we had an issue with the door lock twice during our stay. the door did not respond, so we had to go to the lobby, and the receptionist did something with the key cards.

our room was big, clean, and comfortable, and the pool is really awesome. we were chilling there in the late evenings and it was super cool. it is a nice place to stay and we got probably the best deal in the city in terms of price/quality for our last-minute booking!

Stayed in May 2023

the parking space was small for a suv

the room was clean and good breakfast,

Stayed in May 2023

Waiter taken a lot time to attend a order

I like the pool and the size of the room

Stayed in March 2023

.

Alberca climatizada .

Stayed in February 2023

clean. great location. value. kind staff

Stayed in February 2023

nice and upgraded

clean and friendly

Stayed in February 2023

We hated the LOUD LOUD music around the pool area, especially the LOUD LOUD speaker right outside our room.

We loved the heated pool. Enjoyed the restaurant and staff. Very good marks except for the LOUD LOUD music around the pool. Can't say it enough. It was NOT pleasant.

Stayed in January 2023

We did NOT like the music in the pool areas played full blast all day and into the evening. We came here to relax by the pool not to dance to VERY loud music around the pool. One speaker was directly outside our room which made having a nice siesta IMPOSSIBLE. We asked repeatedly for the music to be lowered. Once it was lowered only to be turned up again the next day. VERY disappointing. We were there over a weekend. The pools were crowded with young kids mostly screeching with delight as they played in the pool. While we cannot fault kids for that, on top of the loud music it was another annoyance when trying to relax.

We liked the restaurant and the staff in general. Breakfasts were buffet style or from a menu. The food was quite good. The 2 pools were very nice looking and warm. This is a family oriented property so lots of boisterous young kids playing in the 2 pools on the weekend. VERY noisy. So far as we could tell only 1 staff member spoke english although others did try to help us negotiate in the little spanish we have with mixed success. We did meet the owner, Senora Laura who was absolutely delightful. She alone would be enough to make you return.

Stayed in January 2023

Shower has very little pressure. The shower door has a gap and the water came out to the floor inundating it Only 3 towels in the bathroom for 4 people. We asked for more towels at the reception but no one brought it.

Garden view and heated pool

Stayed in November 2022

At our arrival we asked the front t desk for an Iron as we were attending a wedding close to the hotel, we never got the Iron and it was too late to keep calling the front the dest. Luckily I took a shower that night but the day after no one could take a shower as the water was clogged up and huge pile of water in the shower.

The restaurant area was nice, breakfast bouffet was very good, staff were friendly.

Stayed in November 2022

LOS JARDINES Y RESTAURANTE

Stayed in November 2022

Th staff

Location was terrible but it is a nice hotel.

Stayed in September 2022