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  5. Reviews of Casa Isabel a Boutique Hilltop Inn

Reviews of Casa Isabel a Boutique Hilltop Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

483 Del Bosque, 48380 Puerto Vallarta, Mexico

#16 of 21 B&Bs and inns in Puerto Vallarta

Guests' Choice

Review Score

Based on 22 hotel reviews

8.2

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 22

  • Reviewed: March 5, 2024

    8.0
    Great Views with Quiet Suites.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 8 nights
    • Submitted from a mobile device

    Quiet place very close to Muertos Beach. ~15 walk downhill, then taxi back up to Casa Isabel.

    Stayed in February 2024

  • Reviewed: November 6, 2023

    7.0
    Clean Ana’s safe
    • Leisure trip
    • Solo traveler
    • Queen Room with Garden View
    • Stayed 6 nights
    • Submitted from a mobile device

    No orientation to navigating the property and I didn’t like the locked gates

    Quiet

    Stayed in November 2023

  • Reviewed: March 14, 2023

    8.0
    In enjoyed the quaintness of the hotel and its location on hill provided a good location to walk.
    • Leisure trip
    • Couple
    • Queen Room with Garden View
    • Stayed 11 nights

    Both pool areas got little sun during the day so that the water in the pool was frigid. The infinity hot tubs were warm enough to dip in, thought the pool on the pool deck didn't get sun until noon and it wasn't well set up for enjoying the sun.

    I had an beautiful view/vista of the bay and surrounding area.

    Stayed in March 2023

  • Reviewed: March 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 7 nights

    Very close to downtown zona romantica. The last hill to the hotel is a bit of a challenge when walking, but was a great challenge for the week. (you could always uber back to the hotel)

    Stayed in February 2023

  • Reviewed: February 25, 2023

    9.0
    a perfect perch to survey the town and get a good night’s sleep.
    • Leisure trip
    • Solo traveler
    • Junior Suite with Ocean View
    • Stayed 7 nights
    • Submitted from a mobile device

    the main pool is unheated and too cold. I never saw anyone swim in it.

    the staff were very helpful even though busy times and a language barrier.

    Stayed in February 2023

  • Reviewed: February 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Garden View
    • Stayed 8 nights
    • Submitted from a mobile device

    The hill.

    Stayed in February 2023

  • Reviewed: June 4, 2022

    8.0
    We didn't want to leave and wanted to stay longer.
    • Business trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 14 nights

    As I said it's my kind of place. If there is anything that I didn't like I cannot think of it. There is a steep hill before you get to del bosque st. I climbed it twice and thought it was going to kill me. But that is not Isabels fault. No, I have no complaints.

    I liked everything about Casa Isabel. It is my kind of place. Being able to leave the door open for the cross breeze is testimony to the privacy you have. Watching the sunset from the restaurant and bar is truly breath taking. And, the food is good too. Oh, and we loved the shower.

    Stayed in May 2022

  • Reviewed: March 1, 2022

    8.0
    Was a lovely stay and will likely return in the future.
    • Leisure trip
    • Couple
    • Queen Room with Garden View
    • Stayed 14 nights

    The wifi was not good so communicating with family back home was difficult.

    We enjoyed our dinners at the restaurant. The food was delicious and the views were spectacular. The suites were very spacious and the staff were all very welcoming and helpful. The pools were lovely and never busy. We enjoyed the personality of the front desk manager Johnathon. He was helpful and had a sense of humour. Isabel the owner was also very friendly and welcoming.

    Stayed in February 2022

  • Reviewed: April 17, 2024

    3.0
    Bring some really good ear plugs, watch your step walking around.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 8 nights

    - My first BIGGEST complaint. Late into the night a group of local teenagers on motorbikes really like gathering around the main gate (yes, where the "gathering point" is, with a nice view through the fence). With their modified exhausts, they would ride up there on that narrow street right below your windows. Then they would start having some enthusiastic conversations with occasional laughs, blasting music on their smartphones. This nonsense would go on for a couple hours- can be from 3am-5am, can be from 11:30pm to 1:00am- you never know. My earplugs couldn't isolate their noise. One day after they were gone, at 5:30am some car came around blasting Spanish music at full volume. Reports to the management were left unanswered. The above makes me think there's zero security at the hotel at night. Otherwise they would have intervened. At night you're on your own. - My second BIGGEST complaint. I decided to explore the pool around noon or so. I fell into the maintenance hatch between two loungers, right next to the pool which was left OPEN with ZERO signs around, like a boobytrap. Two maintenance guys were around and watching us all that time. After asking us if we were ok they closed the hatch and fled. I texted the manager about it. He showed up pretty fast. He checked the hatch, said something along "yes, not sure why they didn't use any signs... we have the signs... why not use it...". And he was gone too. Couple minutes later he sent me a text with a generous offer of two free cocktails at the bar. No follow up the next day whatsoever. *sigh*.. At that moment I had a couple of nasty bruises on my knee and elbow. I could really use a first aid kit, man, not a cocktail. Am I really ok? 3 minutes ago I fell into a hatch- I don't know, maybe??.. Definitely NOT IMPRESSED with the manager's skills and empathy.

    - Nice view. - Cozy Interior, spacious room. - Drinking water in a huge cooler bottle. - AC and ceiling fan work flawlessly. - Mattress and pillows were not as bad as we thought they would be. Takes some time to get used to. - Fully set up kitchen- fridge, stove, utensils, plates... Ended up never using any of that because we were always eating out. It comes with a price- the fridge is kinda loud when it starts its work cycle.

    Stayed in April 2024

  • Reviewed: April 12, 2024

    10
    Beautiful Property
    • Leisure trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 12 nights

    The views were stunning

    Stayed in April 2024

  • Reviewed: February 28, 2024

    10
    Beautiful views, rooms and service.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 5 nights

    We stayed in a studio (amazing view), but below it was a big "hang out spot" for local teens who (?) who were often loud, smoking, etc. Not really in Casa Isabel's control, and the hotel manager did warn us!

    Love, love, loved this place! The location is perfect - right in the "old town" (Zona Romantica), but secluded, as it's up a hill. Staff were amazing, room was spacious, clean and had a lovely view and the happy hour 4-6 at the bar upstairs was well enjoyed. The simple free continental breakfast was a nice surprise as well.

    Stayed in February 2024

  • Reviewed: January 7, 2024

    10
    Fabulous
    • Leisure trip
    • Couple
    • Junior Suite with Ocean View
    • Stayed 10 nights
    • Submitted from a mobile device

    Steep hill to get to town, could upgrade the bed mattress

    The view, and quiet

    Stayed in January 2024

  • Reviewed: February 27, 2023

    10
    Would stay here again. Very well managed and maintained.
    • Leisure trip
    • Solo traveler
    • Queen Room with Garden View
    • Stayed 5 nights
    • Submitted from a mobile device

    Some late night noise. Steep climb to the hotel but good exercise.

    Amazing view. Close vicinity to Zona Romantica.

    Stayed in February 2023

  • Reviewed: February 16, 2023

    10
    Sublime
    • Leisure trip
    • Solo traveler
    • Queen Room with Garden View
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Staff and guests were superb

    Stayed in February 2023

  • Reviewed: January 17, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    The hotel is perched on quite a steep poorly paved hill and there is a 12 story condominium being built which was directly opposite our balcony. I wouldn't recommend the hotel because of this. The restaurant is lovely but only opens at 4 pm.

    The apartment we were in was homey and nicely furnished. With the exception of the construction site there is also a beautiful view of the bay. The staff was friendly and helpful and the hotel is nicely maintained.

    Stayed in January 2022

  • Reviewed: December 31, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Garden View
    • Stayed 1 night

    the only thing I did not like was all the stairs and no elevator because I have a bad back & hip. If I was a little younger I would stay there again.

    great views, wonderful staff and very comfortable bed, they gave us a complimentary upgrade to a penthouse suite. WE had dinner in the restaurant and the food was delicious and breath taking views.

    Stayed in December 2021

  • Reviewed: November 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: April 11, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 8 nights

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: April 2, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room with Garden View
    • Stayed 7 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: March 15, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 9 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: February 19, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2023

Showing 1 - 22

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