Room and restaurant area

Everything except the beach area

Stayed in April 2024

The food was a hit or miss. And the draft beer was really bad. Also, the towels you had to borrow for the pool were kind of weird. Usually these type of resorts have a bunch of towels at the pool area where you can grab them and leave the dirty ones. Didn’t like the whole dynamic you had to go through with the towel situation

The pool area was great! Staff were very polite and happy to help. The beach privacy was great and the area was very comfortable.

Stayed in March 2024

The internet hardly worked at times.

The Beauty, snorkeling, staff,

Stayed in March 2024

The corredor to the rooms, reception and elevador are a little dirty.

The food is good, but is very alone. There are not visitors.

Stayed in March 2024

Wifi was not reliable in the rooms. Starlink is the way to go.towel hangers should be in the bathrooms, as I didn't need fresh towels everyday.a door from the pool to the washrooms would be good, so you don't need to walk up by the restaurant in your bathing suit. How about a bar set up near reception (business area), so we can enjoy a cocktail in the evening instead of going all the way down to the ocean bar.

The pool was lovely, staff was wonderful, rooms were cleaned well each day, stunning views of the ocean, buffet breakfast was usually very good.

Stayed in February 2024

Beach is very near and staff is helpful and nice

Stayed in December 2023

Dirty hallways, shuttle not working, cost of food in restaurant (extremely over priced)

The view, staff at the front desk and restaurant.

Stayed in February 2024

Increased shuttle service is recommended to transport guests to and from the restaurant/pool/beach areas to hotel. We found the breakfast to be very satisfactory with the exception of the amount of bees the food was attracting. Ate at the evening buffet once, food was great but overpriced.

Beautiful property with amazing ocean views. Rooms are large, layout is great and beds are very comfortable. Wonderful and very friendly service especially from Jazz at the front desk and Joel in the restaurant.

Stayed in January 2024

The breakfast , a little far from town

The ocean in front

Stayed in January 2024

The staff weren't very nice. I traveled with my mom, who has difficulty walking, and the path to the beach, pool and dining area was very steep. The receptionist never told us there was a shuttle that could take us down. There were two other families with similar issues, two of them used wheelchairs and they weren't told about the shuttle. Another time, we requested the shuttle and were told it had gone out to get gas and they made us wait 30 minutes but I could see the shuttle from the reception area. Also, the WiFi never worked, we took a Chromecast to connect to the tv and could never set it up because the WiFi kept disconnecting.

The private beach is beautiful and the rooms are very comfortable. The beds were really soft.

Stayed in January 2024

Beaches could have been kept cleaner, rubbish was left by other guests.

Great views, comfortable room, lovely little bays

Stayed in January 2024

The food in general was really bad, specially considering the price. If you need a steady internet connection, avoid this hotel.

Beautiful spot. Very nice private beaches and pool. Very friendly staff in general!

Stayed in January 2024

I liked having the option to book with only breakfast included instead of all inclusive because I like to go explore the areas around.

Stayed in January 2024

The wifi does not work really well and signal gets lost a lot.

The location is incredible, the place is clean and the staff is very helpful

Stayed in December 2023

NEGATIVES: Ok, aside from them going all inclusive, we were on a free breakfast plan, so we found the meals after this frustrating. Menus were odd, overpriced, small selection, inconsistent. Because the hotel is a taxi drive away from town, it sometimes felt they knew they got you, so they would overcharge these meals. Their NYE party buffet is 2280 pesos! That is a bit of a grab. We could easily go to town and pay 1/3 that. We also had undercooked fish, 1 of our 2 pizzas was cold and undercooked, and we had a plain salad for 210 pesos! This is all moot though if you get the all-inclusive plan now…which would make the experience better. The margaritas we had also were too sweet, could be better. Another issue for us was the room in general. This entire resort has white lights. It needs more warm/soft lighting, especially in the room!! It was harsh to be around, and I personally feel international travellers would much prefer this. The room had a very sterile feel to it. Needs some art or something to make it feel cozier. Wifi…VERY spotty. In the room it never worked, but on the balcony, it did. All in all, we enjoyed our stay. We feel this hotel has potential with some small changes or refinements.

Let me say before getting into the pros and cons, this hotel seems to be going through a transition over to all inclusive, which I think will solve many of the issues mentioned. PROS: The staff! Wow, all staff were fantastic! From the waiters, to the cleaners, to the front desk, to even the gardeners, all looked invested in the property. It truly showed everyone here wanted you to have the best experience possible. The view here also exceeded our expectations. We had a partial ocean view room, and it was more than good enough…amazing sunrises every morning. The proximity to great, underrated beaches was also another positive. The hotel beach in my opinion is underrated. Some reviews here say it’s rocky and not swimmable. I disagree. It’s an amazing beach, quiet, great sand, and even decent snorkelling. Loved how it always felt secluded…I wouldn’t change a think….maybe more chairs with sun covers Another favourite was Tajon Beach, only a 15 min walk away. Some other small positives that didn’t go unnoticed…great shower pressure, good quality towels, comfortable bed (though oddly short if you are even a little tall), everything here is quite clean (you see staff always cleaning throughout the day), pool was great, lots of great hang out areas. Breakfast buffet every morning was also good! Last, I appreciate the efforts made to always improve. You can see they are making upgrades (pool access from hotel), or tweaking things to appease the guests reviews…thank you!

Stayed in December 2023

it’s far from Santa Cruz, the WiFi does not reach the rooms unless you stayed in rooms close to the lobby.

the room was clean and Air conditioning worked

Stayed in November 2023

Wifi terrible

Stayed in November 2023

The was NO place to hang damp towels let alone wet swim suits etc. the room could have been cleaned better and the restaurant was disappointing… not much variety but very expensive

The beds were comfortable, loved sofa and fridge, lovely view. The front desk person “Jazz” was great. Having its own beach was super!

Stayed in November 2023

Good

Stayed in November 2023

We liked everything.

Our concierge, Jazz, was extremely helpful. Even though he was very busy, he would always take time to answer our questions and make very good suggestions for places to eat and things to do. All the staff was kind and courteous.

Stayed in November 2023

The beach itself is rocky and good for snorkeling but need caution when swimming. The beach set up is very small barely has enough chairs for 8 people. However, there is one more beach access that was not clean, plastic and trash all around. Management requires to send staff on a regular basis to clean both the beach side and garbage bins. One more very important and annoying issue during breakfast, especially for those who are allergic to bee stings. Bees are all around during breakfast on the plates in your juice drinks, anything that has sugar. Very poor bee management and the property needs to do a better job controlling the bee population, or set up bee feeders.

The property is in a private setting with its own private beach access & 8 min by taxi to town & less than 30 min to the airport. It is a lovely place on a hilly terrain which requires the hotel shuttle to access the one restaurant, Corales, and the beach. It is less than 5 min walk from the room to the restaurant or beach. The king bedroom was very comfortable and large. The staff is great, the property is clean, safe, and the breakfast is plenty. Depending on the vacancy and season there is sometimes a breakfast buffet. We enjoyed our stay on this trip and chose to return for the last two nights before flying back out. A good place to enjoy for few days.

Stayed in November 2023

Dinner options were limited

Great breakfast. Good beaches

Stayed in November 2023

The o my problem I see it’s that the service is extremely slow, but worth it because of the view

The location is ONE IN A MILLION, really incredible 2 private beaches!!

Stayed in November 2023

The shower, it takes long till we had warm water and the water stream was not that great.

The closeness to the beach is very nice. The hotel is excellent and very clean. We like our stay in the hotel so much, that we exendend our stay for two more days.

Stayed in November 2023