Skip to main content
  1. Hotel reviews homepage
  2. Mexico hotel reviews
  3. Mexico hotel reviews
  4. Mexico hotel reviews
  5. Reviews of Alma y Mar Apart Hotel 5th Av

Reviews of Alma y Mar Apart Hotel 5th Av This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Av. 5ta con Calle 26, 77710 Playa del Carmen, Mexico

Review Score

Based on 122 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    9.0

  • Facilities

    7.6

  • Staff

    8.3

  • Value for money

    8.1

  • Free Wifi

    7.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: January 24, 2024

    9.0
    Perfect for a lively holiday stay
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very noisy, thanks to the restaurant next door

    Lovely proprietor, could not do enough to be welcoming and helpful throughout my stay. Perfect location if you want to be in the middle of all the action in PDC

    Stayed in January 2024

  • Reviewed: December 22, 2023

    8.0
    Beautiful and well located but in need of some TLC
    • Leisure trip
    • Family with young children
    • Habitacion Cuadruple con Cocina
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy, no cleaning!

    Beautiful, nice owner

    Stayed in December 2023

  • Reviewed: December 22, 2023

    7.0
    Beautiful hotel, well located, in need of a little TLC
    • Leisure trip
    • Family with young children
    • Habitacion Cuadruple con Cocina
    • Stayed 1 night
    • Submitted from a mobile device

    I am a heavy sleeper, not usually perturbed by noise, but the smoke shop opposite have a speaker on full blast playing until 3/4am every day and it sounded like it was in my room! Consequently no sleep ☹️ We stayed for three nights and they didn’t clean it once! The kitchen sink had a leak so when we washed pots an ooze puddle appeared by the sink. There was no sponge or washing liquid provided, hardly any soap (three shampoo sachets). The bathroom often had a strong drain smell, and there’s no AC in the living room so it’s hard to share the cool air. Finally, breakfast is 2.5 blocks away in a different hotel and the waiter is incredibly rude. I asked him for hot water for a tea bag (they only had cheap instant coffee or green tea), and he shouted at me and humiliated my pensioner father. We didn’t go back for breakfast!

    It was very a very beautiful space, cool inside with lots of lovely plans, the rooms were large, TV had Netflix, wi was strong enough to work online without interruptions, location was very central. Area feels very safe and secure, comfy beds, hot shower, etc. Owner let us store bags before check in was open too!

    Stayed in December 2023

  • Reviewed: July 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Habitacion Cuadruple con Cocina
    • Stayed 2 nights
    • Submitted from a mobile device

    The check in There is not a 24 hours reception Please message property on intended arrival. I did not and lead to much confusion as staff were not there. It was resolved a d fecueved a free upgrade. Michelle is friendly just requires to slow down a bit. Maid Risu friendly too

    Room Kindly Upgraded ti street view balcony and kitchen . Clean comfortable Location On 5 avenue Was quiet. Excellent value

    Stayed in July 2023

  • Reviewed: June 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Habitación Familiar con Cocina
    • Stayed 7 nights
    • Submitted from a mobile device

    Everyone was nice if we need it help Anita y Araceli will help thank you 😊

    Stayed in May 2023

  • Reviewed: May 21, 2023

    9.0
    Amazing quality-price ratio at a great location
    • Leisure trip
    • Solo traveler
    • Habitacion Cuadruple con Cocina
    • Stayed 5 nights

    The breakfast was not what I imagined. It is offered by a different provider two blocks away and their service was pretty poor. I recommend to take any of the Quad rooms, as the one-bedroom apartments on the first floor do not have a street view, these look on the inside balcony.

    I really liked to stay at the hotel. I got a nice apartment on the second floor. The staff was pretty nice and helpful, although it is better if you speak Spanish. I would recommend this place. The quality-price ratio is excellent. The location is perfect. The overall communication with the host was prompt and satisfactory. Since I went on a work trip, internet connectivity was an important factor. The hotel has great internet connection.

    Stayed in May 2023

  • Reviewed: May 7, 2023

    9.0
    we were so comfortable
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    good

    need fix the bathroom

    Stayed in May 2023

  • Reviewed: April 27, 2023

    8.0
    Mostly Great
    • Leisure trip
    • Family with young children
    • Habitación Triple con Cocina
    • Stayed 5 nights
    • Submitted from a mobile device

    Kitchen's accessories were a bit sparse (2 plates, one cup, cutlery for 2, small+big pots and pans and a strainer). It could use a vegetable peeler and a can opener and a few other accessories, such as dishwasher liquid and sponge. Now with the location. Please be aware that the building is on the corner of calle 26 (26th street) and Avenida 5 (5th Avenue being the main tourist drag with many a restaurant and bar and club...). For reference my room (23) is a corner room on the 2nd floor, right above a restaurant and bar. It was very loud at night but nothing a pair of earplugs can't drown out. However, if you're looking for a more quiet experience, maybe ask for a higher floor. The upside of the hotel being in that particular spot is that nothing is very far (Mega Soriana grocery store is a 5 minute walk, OxxO convenience stores are st every corner, currency exchange stores are all around and everything else is a stone's throw away).

    The hotel is in a very charming building that is full of character. The interior courtyard and walkways/corridors really reflect Mexican architecture. The entire place is very, very clean and you get daily cleaning service (please don't forget to tip the "limpiadoras"/cleaning ladies daily as well, a few pesos will suffice). My 1 bedroom apartment was big enough for me and the kitchen was nice with a big refrigerator, a small 2 burner hotplate (I made do with it, however I would have preferred a range), a microwave oven and a blender. The bathroom was very nice with a big tile shower. Complimentary breakfast is simple (usually a combination of eggs with a side of fruit or chips and cheese) and is offered at a restaurant off-site (3 minte walk).

    Stayed in April 2023

  • Reviewed: March 16, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Classic Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is rather old, so as furniture, linens and so on

    The location is great

    Stayed in March 2023

  • Reviewed: March 7, 2023

    7.0
    Central location, great staff, janky mattress
    • Business trip
    • Solo traveler
    • Habitación Triple con Cocina
    • Stayed 14 nights

    Mattress was the worst I've been on in a long time. Breakfast was located a few blocks down the road and they give VERY small portions (charged extra for milk for your coffee, etc.). There is no airport shuttle as stated on website.

    Bruno and the rest of the staff are EXCELLENT. Very helpful. Room was sufficient, safe and secure. Could be "cute" with a coat of paint. Central location - balcony overlooking fifth ave was double-edged sword (loud music till 2a if you're into that).

    Stayed in February 2023

  • Reviewed: February 16, 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Was a business trip no place for a desk for writing insufficient light and electrical plug ins.

    Great staff They went out of their way to help you especially the front desk, I believe one of their names was Bruno

    Stayed in February 2023

  • Reviewed: January 29, 2023

    8.0
    Excellent staff, good location, but beware of the noise in some rooms
    • Leisure trip
    • Travelers with friends
    • Habitacion Cuadruple con Cocina
    • Stayed 3 nights
    • Submitted from a mobile device

    The good rooms of the hotel all face 5th avenue directly. It is not a fault of the hotel, but the noise level is very high, with loud music from various bars and restaurants from early morning to midnight.. You definitely need ear plugs to sleep. It is not just this hotel. Many other hotels on or near 5th are blighted by the same problem.. Sadly, the local government seems not to lift a finger to help the hotel industry. And local commercial culture seems to use loud music to compete against each other. If you are sensitive to noise, ask for a room not facing 5th. They are older rooms but quieter. Rooms can be appear old and a bit disrepaired, but clean.

    Excellent location, right on 5th avenue. All the staff was very nice, helpful and friendly. In particular, Máximo helped us resolving some issues with the room efficiently and professionally. The building itself is nice, with pleasant internal courtyards. Clean, with comfortable beds.

    Stayed in January 2023

  • Reviewed: December 22, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bruno from reception supportive guy, who helped us with parking, when we arrived

    Stayed in December 2022

  • Reviewed: December 4, 2022

    9.0
    Good value for money, central and clean.
    • Leisure trip
    • Group
    • Habitacion Cuadruple con Cocina
    • Stayed 1 night

    Kitchen equipment very limited. Few facilities in the hotel.

    Beautiful boutique hotel. Central location. Great value for money. Very helpful staff.

    Stayed in November 2022

  • Reviewed: November 26, 2022

    9.0
    Friendly staff, felt safe, good value for money and good location. Good rooms, fan, aircon, fridge 🙂
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom needed a good scrub in certain areas but the shower pressure was great.

    The location wasn't good for breakfast Never had breakfast there

    Stayed in November 2022

  • Reviewed: November 12, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Classic Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit far from the bus terminal or collectivo station.

    Big clean room, positioned close to the tourist street.

    Stayed in October 2022

  • Reviewed: November 4, 2022

    9.0
    Outstanding
    • Leisure trip
    • Couple
    • Habitación Triple con Cocina
    • Stayed 7 nights
    • Submitted from a mobile device

    Hot water took a day to learn how to use correctly

    The location was great next to beach plus all attractions

    Stayed in November 2022

  • Reviewed: November 4, 2022

    8.0
    wonderf.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    parking

    the staff was amazing and great locations.

    Stayed in October 2022

  • Reviewed: July 30, 2022

    7.0
    Nice place to stay for a few days. great quality and price!
    • Leisure trip
    • Group
    • Classic Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The only downside was that there was only one AC located in the bedroom. My daughter slept in the living room bed and it was pretty stuffy and warm even with the ceiling fan. we tried to cool the entire apartment down with the AC on full power but it was hard. they should put a second AC in the living room.

    Location is perfect. It is in the “little Italy” area of PDC. it’s a quaint street just steps from 5th Ave.

    Stayed in July 2022

  • Reviewed: May 8, 2022

    9.0
    Great hotel, great location, great staff
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 8 nights

    It was super loud til early morning because of the proximity of the bars. But earplugs did the job! Towels were changed only once during my 9-day stay. I wish they had been changed every 2-to 3 days but that's just me being a princess haha

    The staff was very friendly and always happy to help. The location was fantastic. At the main avenue and 5 min walk to playa mamitas. The room was a good size and the housekeeping services were offered on a daily basis. The room had a safe to keep the valuables locked.

    Stayed in May 2022

  • Reviewed: February 1, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    Excelent location

    Stayed in January 2022

  • Reviewed: January 31, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 30 nights
    • Submitted from a mobile device

    The lack of ac in 1 of 2 rooms

    The location was a good spot

    Stayed in January 2022

  • Reviewed: January 31, 2022

    7.0
    very convenient and cute hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the room we had had a kitchenette but in the end we didn’t use it as it was lacking some basic things to allow us to cook anything or clean up after. i imagine for preparing simple things like cold lunch etc, it is sufficient. also some supplies of tea and coffee would have been a bonus.

    the hotel was very nice and the room very comfortable. great location

    Stayed in January 2022

  • Reviewed: January 22, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Habitación Triple con Cocina
    • Stayed 3 nights
    • Submitted from a mobile device

    No enough water pressure

    Good place and good price

    Stayed in January 2022

  • Reviewed: January 15, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Because the apartment was on the 3rd floor, the water pressure wasn't great and the shower was cold. There was also a fair amount of noise from 5th Avenue below because our apartment was on that side, but it all stopped at around 1am.

    Nice spacious apartment for the price. Close to the beach and right on top of all the action on 5th Avenue. We had 2x beds, one super king, and 2 balconies.

    Stayed in January 2022

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: