There was a big glitch on our travel partners' return trip to the airport. A couple days prior, they modified the pickup time and the manager told us that he would pass it on to the transport company.. He didn't. The van never came and our friends were left standing on the street at 7:15 a.m. No manager or office person was present at the inn but fortunately the night security man flagged down a cab off a nearby street. That was both late and expensive.

We loved our large and sunny room, and the gardens are a real bonus. The friendly gardener does a super job! The breakfasts were excellent, as were the ladies who worked at the breakfast. We enjoyed long lingering breakfasts with garden views every day.

Stayed in March 2024

N/A

It was a quiet oasis with spacious comfortable room. Beautiful gardens. Amazing breakfast and service.

Stayed in February 2024

The coffee was quite bad, which is unfortunate asChiapas produces some of the best cacao in Mexico.

This is a charming, small boutique hotel outside of the city center in a beautiful barrio called El Cerillos. Our room was very large with an iron balcony large enough for table and chairs, and it had a sitting area and gas fireplace. The courtyard has lots of greenery and a fountain and goldfish pond. Breakfast is included; guests order from a fairly extensive menu. The hotel is about a 15 minute walk from town on quiet streets of houses with beautiful ironwork. The hotel is close to Barrio Guadalupe which is home to an interesting church, and is on a hill above the town. Don’t miss dinner and sunset at El Charcuterie. If you like craft beer, stop at the Jules microbrewery. San Cristobal is one of the most beautiful small towns we have seen in Mexico.

Stayed in February 2024

Breakfast was delicious. Staff was very friendly and helpful. Room was absolutely lovely and the location was excellent.

Stayed in December 2023

We can’t think of anything.

Very tranquil setting with gardens inside the courtyard. We had firewood in master suite every night.

Stayed in December 2023

See above it would be great if there were other restaurant services

Everyone and everything to do with this hotel exceeded expectations. They have an amazing breakfast from 8am-12pm but do note that there is no food or drink service afterwards. However there are countless options for both withon 5-10 minutes

Stayed in November 2023

Slightly away from the center of town for anyone looking to be right in the mix.

Beautiful grounds covered in flowers with so much attention to detail in every corner. Super comfy bed and warm welcome. Yummy breakfast

Stayed in October 2023

Small details in maintenance, but nothing substantial. This included a window in the bathroom not opening properly, the faucet in the tub leaking a little, and a power outlet not working. Nothing that affects the overall experience.

The place is beautiful. The staff goes above and beyond to make you feel welcome. Rooms are spacious and with all the necessary amenities. The included breakfast is delicious.

Stayed in August 2023

Charming hotel, excellent location, lovely staff and completely safe.

Stayed in June 2023

Room was dark hard to see Location of room wasn’t very private a bit awkward I was hoping to have a more cozy spot to enjoy the garden

The breakfast was good - limited but tasty , coffee was a bit weak but these things happen the breakfast room is very peaceful . All the staff were helpful & unobtrusive. The gardens are beautiful & the overall feeling of this hotel is calm. My small room near the front wasn’t exactly as luxurious as the photos might imply . But it was very comfortable if a bit dark . I suspect the more pricey rooms are nicer . Quiet location but easily walkable .

Stayed in March 2023

Nothing!

We had the most wonderful stay in St. Cristobal at Guayaba Inn. Gorgeous room at an amazing value, great location, great breakfast, and super helpful staff. Angel always helped us with any info we needed about St. Cristobal and our travels in the surrounding area. Highly recommend.

Stayed in March 2023

‘Didn’t like’ is too harsh a term, but for such a special place, I think the room would benefit from a few odd jobs eg, tightening bathroom fittings and door handles etc.

Beautiful gardens, delightful rooms and exceptional staff.

Stayed in March 2023

The staff, the room, the breakfast, the location.....all very enjoyable. Made for a great holiday.

Stayed in March 2023

the towels and sheets were very old and almost threadbare. we were only given one tiny bar of soap for 5 nights and one tiny bottle of shampoo/conditioner.

the courtyards, the staff, the location

Stayed in March 2023

Guayaba Inn is a gorgeous property. It has great style with beautiful rooms and its grounds are stunning. Easy walk to the centro of San Cris. The staff were AMAZING here. so frienly ans helpful Especially Miguel Can say enough positive things about this Inn!

Stayed in March 2023

We wish real Chiapan coffee was available to brew in room in an old fashioned coffee maker.

We had the largest room. It was beautiful with a lovely kiva fireplace, copper slipper tub, beautiful rattan king bed and all the little touches. A fire was set every evening with extra firewood also to watch it from bed. Very quiet. Angel cheerfully set up a driver for us, called taxis, helped us with decisions, heated up my leftovers at night and made us laugh. All the staff were a delight. Breakfast was very nice.

Stayed in February 2023

sometimes cold at night

character, authenticity

Stayed in January 2023

it was cold in the evenings and the wood for the fireplace only lasted 2h wifi should improve

nice old colonial atmosphere we loved the fireplace

Stayed in February 2023

all lovely

Stayed in January 2023

Angel was there everyday to help us!! The rooms were comfortable. The hotel is beautiful. Breakfast was hearty and delicious.

Stayed in December 2022

There are no Restaurants nearby, so you always have to go into town for Dinner (~30 min walk). And on the last day they forgot to give us a morning call, so we almost missed our 6am Shuttle ...

Cosy Boutique Hotel with a personal touch. The staff was helpful in fixing small deficits in the room (eg safe didn't lock, some light bulbs were flickering). The location was nice & clean.

Stayed in January 2023

No parking, but otherwise no negatives.

Beautiful, lush courtyard with small koi pond. Bed was extremely comfortable, good breakfast, friendly and helpful staff. Good coffee in the room (nespresso coffee maker).

Stayed in November 2022

The chimney had a gas heather that was not working well. So the staff gave us an electric heater which was a good replacement (evening was a bit chill in November).

I booked a suite deluxe. The room was great and spacious with a large bathroom (bath and shower) and a chimney. Located in a small but nice garden. Staff was very friendly and helpful. Breakfast service was also very good. Very good value for money

Stayed in November 2022

Stylish, comfortable, quiet location, lots of attention to details.

Stayed in August 2022