Service at breakfast poor buffet continually ran out of food

Great location room

Stayed in February 2024

Way too expensive. A friend o mine went to Los Cabos the next week and stayed in a nice Air BnB near the marina for a nightly rate that was a quarter of this resort.

We only had one meal at the property. The evening we arrived we had dinner at the taco bar. We ordered two Pacifico beers, two tacos, a burrito, guacamole and chips and the bill was $100. That's why we only had one meal at the property.

Stayed in January 2024

Being hijacked for a sales promotion right after checking in to the hotel. Very inconsiderate, not to mention being inconvenienced. We paid 3k± for what was supposed to be a king oceanfront view. We could only see the ocean if we stepped out on the balcony and turned right. Way to overpriced for what we got. During our stay, the hotel ran out of washcloths and stopped providing free bottled water. When we inquired, we were told they had an influx of guest that had arrived ..... ? We were on day five with four left. There wasn't a cozy lounge for two to sit. Some of the lamps didn't work, and the draw curtains for privacy were broken. Don't expect the refrigerator to get icy cold. It never did. Check your bill when eating at the hotel restaurants. Some waiters will pull a fast one to keep your change, so watch out for that. Car rental service at the hotel was a disappointment. We were a family of seven, five adults and two kids, so we needed a van. Even though we scheduled it a couple day in advance, they couldn't produce one. They gave us two cars, which was not at all what we were expecting, and yes, we still paid, there was no courtesy for their mistake. This happened on two separate occasions. If you're planning to use the gym, make sure your room key has been activated. There is nothing worse than being prepared to work out, and you can't access the gym. There were lots of people walking away. So make sure to have them activate your room key card before getting whisked away. If we don't leave feedback, how else can one improve. In general, it's not as bad as it sounds. Enjoy your stay!

Staff was friendly. King size bed was so very comfortable. The room was cleaned daily. Housekeeping is honest, I say this because I left the safe open with lots of cash, and they never touched it. Our daughters rooms in another building were updated, a walk-in shower, large closet, and a court yard view. This place was amazing. Even with all the hiccups. It was a great place to stay.

Stayed in January 2024

Couldn’t go to beach

Beautiful pools and grounds

Stayed in November 2023

Prices were very high on food and beverage

The grounds are spectacular and the rooms are extremely large

Stayed in April 2023

beautiful!!! felt authentic in aesthetics. many options for food and activities.

Stayed in March 2023

The towel shortage.

We had a fantastic family vacation! it was so beautiful and all of the staff were so helpful and friendly..except for the first 2 days when we needed towels by the pool. They acted like we just needed to accept that there weren’t any. it was the only really frustrating thing about our trip. People need to be warned that they need to ask for towels from the front desk if they arrive in the afternoon and keep them for the next morning. Then you can exchange them as needed when they show up. Sorry to belabor the only negative thing! The place, housekeeping, valet staff, front desk, restaurants were exceptional! The views, beach and so many whales and stingrays were amazing!! Also, getting family pictures was awesome!!

Stayed in February 2023

Nothing

Clean, updated amenities, excellent grounds and proximity to the beach

Stayed in March 2023

Wonderful friendly staff.

Stayed in March 2023

the shower lacked hot water at certain times a day. the food ranged from very good to very average depending on the restaurant. overall food we given B.

we loved the pools, beach and service on this property. while numerous improvements could be made, we’ll most certainly be back.

Stayed in March 2023

trying to sell u a time share on the very first day pushy and without any handout legaly at the limit, food only average and the dinner buffet at the "tomatos" a desaster, we took mostly uber to eat at los cabos

nice room size,setting of the hotel, very nice landscape and well kept,convinient beach and pool area, very quit and of good distance to los cabos

Stayed in February 2023

not enough umbrellas at poolside or in beach. we have been coming to this property for over 15 years and there used to be an umbrella for almost every two chaise lounges. this was a disappointing situation

Stayed in February 2023

Overpriced

Stayed in February 2023

The food is very good but too expensive. This was intentional as part of the resort is time share and owners get discounts on food.

The staff were exceptional, both friendly and caring, and always there with a smile. It is a beautiful site with excellent views and spector grounds.

Stayed in February 2023

Great

Stayed in February 2023

poor lighting in rooms. Coffee machines need to be upgraded and have it own area...pillows were horrible. Over priced food in restaurants. Bars & restaurants closing too early

Beach access...multiple restaurants, secure facility

Stayed in February 2023

no lift to go to the room

beautiful facilities and the staff was really kind and supportive with my requests.

Stayed in February 2023

The dinner buffet was not good at all. The service was very slow. Couldn’t check in on time as the room wasn’t ready so had to wait for another hour. We had an issue with our room’s ceiling fan. It was very squeaky and noisy. We could not find the switch to turn it off so couldn’t sleep at all! The next day I explained this to the receptionist but was told that the manager is in the briefing so we left it but no one followed it up, no apology or anything. Felt like no one cares about customer support/service. We paid for an ocean view room but it was really partial ocean view and partially sand view, basically nothing was there that looked nice. It was sandy like a construction site that is about to start.

Beautiful surroundings, decent size & clean room. Lovely swimming pools including suitable ones for kids. Nice atmosphere. Excellent breakfast buffet.

Stayed in January 2023

no glasses of any kind in the room to make a drink. Limited toiletries as well. Seemed like low budget things to skimp on at a nice resort.

Beautiful beachfront location

Stayed in January 2023

The food was a bit expensive for what it was, but at the same time, that is to be expected.

The views were stunning. The pools were great. We saw whales everyday from our patio. The staff was super friendly. Our room was large with everything we needed.

Stayed in January 2023

pool chairs are taken up early

beautiful beach location. security and quiet

Stayed in December 2022

What you have to know is, that 2/3 of the property are apartments for time-share occupants mostly from the US, Canada and Mexico, many of them start drinking cocktails at 9am at the pool, as they seem to have a flat rate. The size of the property and the type of other guests were not really to our liking, as we prefer smaller boutique hotels. But that is up to individual taste I guess. The hospitality desk girl seemed a bit lost when asking for boat options, but otherwise we were good taken care of. Los Cabos is a very touristy, busy place with pushy vendors, bars and lots of construction. San Jose is the far better option for a lovely walk through town (art walk on Thursdays!)

The hotel is a large complex in Hacienda style with colourful houses in earth colours. In front of the hotel is a large, wide (I believe) private beach where you can take a stroll and watch waves breaking. The entire property was really well maintained. As we had booked through Booking.com we were given a non-refurbished, somewhat dark room. After we complained, we were given a new room with more modern decor in other building. There are 3 restaurants (steak, Asian fusion, main restaurant with theme-dinners) plus a nice sushi/tostada place at the beach and a sports bar for bar food. I have to mention that they entire staff was extremely friendly and you can watch whales from the beach jumping which is amazing.

Stayed in December 2022

Very noisy during the day with music blasting everywhere.

Stayed in December 2022

property is getting old and dated

good value. good service.

Stayed in December 2022