I think the staff was indifferent and not that nice. The air conditioning was very noisy. Bed not so comfortable.

Great pool area and the atmosphere in the pool area. The room was chilled. The room was big and clean.

Stayed in April 2024

The personnel was not very available, we have been charged 10€ for a lost key (even though noone prevented us at check in). Kitchen closes before the indicated time with no different solution proposed to the guests. Finally, the room is not well isolated and we had noises Just in front of the room every night and morning.

Nice swimming pool and close to the beach and to the restaurants. Nice cocktails and restaurant is good. Overall, the price is in line.

Stayed in April 2024

Room was big but with minimalist equipment. would have love an area to chill apart from the bed. Mini fridge was not super efficient.

Nice pool area. Quiet in the middle of all the action. Good breakfast with a lot of choice. Clean

Stayed in March 2024

Location

Stayed in March 2024

I had a room that was close to the pool bar so it was a bit noisy, also because it was near the stairway.

Very nice room, big, huge bed, well equipped with shampoo, shower gel and conditioner, very nice pool and many sun chairs and beds, nice food and reasonably priced. I would definitely come again.

Stayed in December 2023

Friday to Saturday they had a little pool party untill 1 am, which was a little louder and turned ob the pool music at 7 am again. It didn‘t bother us too much but just letting you know.

The hotel was super nice. The pool area is like in the pictures if not even nicer. The pool temperature was cool - the best way to cool of from the heat. We also had some drinks & a dinner at the pool - both really yummy. Our room was on the lowest level behind the pool area. Due to the arrangement of the plants it was not noisy at all (just if people were chatting while passing our room, but this would be the case for any room). The AC worked well and the beds were very comfy. The bathroom was spacey and the tiles in the shower really beautiful. The breakfast was super delicious. Various forms of eggs - sunny side up, omelet- bread, sweets, cereals, great selection of fresh fruits, juices, coffee, tea,… and very sweet and accomodating staff at the breakfast place. There are lovely tour guides in the lobby which do not approach you but will book a tour for you, if you wish. We did the Akumal snorkeling (with turtles) and cenotes tour, which we can highly recommend. En plus there is secure parking included. The parking space is right next to the hotel. They have a small gym which works well, if it‘s less than 4 people in there. Lots of supermarkets, restaurants and bars are to be found in walking distance. As well as the beach.

Stayed in December 2023

Breakfast was not so good, no variety.

Good location, nice interior in the garden

Stayed in November 2023

The staff are very very nice

Stayed in October 2023

Good location

Stayed in August 2023

You will need more that "travel spanish" to sort out anything significant with the staff.

The pool is the best part! The rooms are clean and AC is good. Had a little trouble contacting the hotel prior to the stay because we booked with a third party (booking.com).

Stayed in June 2023

Nice small hotel, nice breakfast. not overpriced pool bar.

Stayed in June 2023

Excellent hotel. Great pool and service.

Stayed in April 2023

The main issue at this hotel is that they lower some standards in small things here and there. Individually, they don’t seem like much but overall it downgrades the experience. Some examples include the bad Wifi in the pool area, not refilling the water bottle in the room, not refilling the tissues in the bathroom, etc. The rooms are not sound proof (in or out). You can hear everything that happens in the inner corridor or pool, and you can definitely hear everything that happens in the bathroom. Some of the staff is kind and helpful, others not so much. We also had an incident of a guest throwing up in the bar area after too many drinks. The hotel should’ve managed the situation better. It took a while for anyone to do anything about it.

The best thing about this hotel is the location. It is at the heart of Playa del Carmen without being in the middle of the party scene. In just 5 minutes you can easily reach the night life area but you won’t be disturbed at night when the crowds get rowdy (our room was in the back of the hotel). The breakfast was good and the poolside service was ok. Overall the hotel is clean and feels safe. The room was generally comfortable, but it looks much better in the photos. It is a very basic room.

Stayed in April 2023

contract DID NOT indicate that no one was allowed in the room except guests. I booked I large living room area so my family who are living in Playa del Carmen could visit and we would have an air conditioned area to meet. Lunch took way too long to get ~45-60 minutes.

good location , beautiful pool and dining area, nice lobby, tour guide person always available, super friendly staff

Stayed in April 2023

Being ignored by the bartender.

This was my third stay. The folks at the front desk are very good. The breakfast crew needs some improvement. The cooks need some improvement. They only speak Spanish. So, every morning is a challenge. It can wear one down during an extended stay. The bartenders at the pool bar tend to enter into conversations leading to ignoring the needs of their customers. However, they perk up when there are young ladies they find attractive.

Stayed in March 2023

Noisy air-conditioning

Excellent location, good breakfast

Stayed in February 2023

it’s very small and there’s little space (at the pool, at the breakfast restaurant)

comfort, hotel condition is good

Stayed in February 2023

you can hear everything including neighbor’s’ music and talking, walls extremely thin! breakfast was Ok.

room with a terrace was specious and clean. terrace itself was pointless and can be used only at night as morning and day sun makes it extremely hot.

Stayed in February 2023

What I didn’t like once we paid for our rooms, then they told us we owed some more money to pay for the cleaning and picking up trash of the towns, streets, and around the area.

Stayed in February 2023

beautiful hotel, nice and quiet with all the facility’s you need!

Stayed in February 2023

The only down fall of this hotel there wasn't any elevator, I had to make two trips with my luggages...

Stayed in January 2023

If your room is facing Av Constituyentes then expect loud traffic noise in your room starting from around 6-7AM each morning.

Beautiful property, excellent pool area. Surprisingly well priced bar at the pool. Beautiful room, we had the junior suite with balcony. Barely any noise from inside the hotel, which was a first for our stay in Mexico. Friendly staff, helped with our special request to connect the TV in our room to internet so we could watch Netflix.

Stayed in January 2023

Night receptionist was very rude. All the rest of staff were lovely. He charged me USD to have a friend come in for 10 minutes to my room while we sorted some travel arrangements

Great hotel… lovely pool and rooms. Excellent location

Stayed in January 2023

small pool area

lovely staff clean spacious well decorated bedrooms

Stayed in November 2022