Carretera Saltillo - Mty 6580-3 Fracc. Jardines Coloniales, 25270 Saltillo, Mexico
#9 of 29 hotels in Saltillo
Guests' ChoiceBased on 71 hotel reviews
8.4Cleanliness
8.4
Comfort
8.5
Location
8.7
Facilities
8.1
Staff
8.5
Value for money
8.1
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: May 2, 2024
Angeles
MexicoIn the last minute they changed our room. They didn’t respect the room we reserved and changed it to a cheaper one.
The front desk lady was really nice and helpful.
Stayed in May 2024
Reviewed: March 7, 2024
Walter
MexicoBreakfast was good, room was clean
Stayed in March 2024
Reviewed: February 4, 2024
Mónica
MexicoGood
All
Stayed in February 2024
Reviewed: January 7, 2024
Jav
MexicoThere are no restaurants nearby.
The bed was very comfortable and breakfast had enough variety.
Stayed in January 2024
Reviewed: September 18, 2023
Jose
MexicoThe elevators take too long
The location
Stayed in September 2023
Reviewed: August 2, 2023
Francisco
United States of AmericaReceptionist could benefit with customer service courses.
Comfortable
Stayed in July 2023
Reviewed: June 27, 2023
Gilberto
United States of AmericaThe tables are very near each other on the restaurant. Needs a parking with carport because the hot is terrible in summer.
The bed are comfy and the a/c works excellent, the best was the check out, at 1:00 p.m. but if you register on their site online, they let you until 2:00 p.m. That is so unique.
Stayed in June 2023
Reviewed: June 2, 2023
Luis
United States of AmericaIt’s a generic hotel… nothing special or memorable.
The breakfast is excellent.
Stayed in May 2023
Reviewed: May 21, 2023
Lisa
United States of AmericaIt would've been nice to have a microwave and fridge. Everything at breakfast was cold...from the food to the coffee.
I liked that the hotel is right off the toll road. Check in was fast, the receptionists were friendly, the shower was hot with good water pressure, multiple choices for breakfast, and my favorite thing was the comfortable beds with very soft sheets and great pillows.
Stayed in May 2023
Reviewed: May 21, 2023
Jorge
MexicoBroken elevator caused traffic issues.
Breakfast was included in my reservation which was great!
Stayed in May 2023
Reviewed: March 11, 2023
Eduardo
Mexicoall
Stayed in March 2023
Reviewed: January 5, 2023
Antonio
MexicoRoom did not have a mini fridge
Very good location, clean room, good breakfast
Stayed in January 2023
Reviewed: April 14, 2022
David
Mexicohoy water didn’t work first day although hotel fixed it quickly. one of lifts didn’t work. breakfast was not as good as other IHG experiences. building is tired and needs refurbishing.
location and room size
Stayed in February 2022
Reviewed: December 20, 2021
Gilberto
United States of Americashower courts in needs replacement
easily accessible from main road, very nice breakfast buffet
Stayed in December 2021
Reviewed: October 26, 2021
Johann
SwitzerlandStayed here already before, nice, clean, comfortable, parking outside and nice breakfast. All was very well.
Stayed in October 2021
Reviewed: October 10, 2021
Carol
Costa RicaNothing
Everything
Stayed in October 2021
Reviewed: September 14, 2021
Martin
United States of AmericaThe breakfast is fine .
Stayed in September 2021
Reviewed: July 11, 2021
Daniel
MexicoElevators too mal and need more ventilación
Location and facilities, rooms are great
Stayed in July 2021
Reviewed: May 23, 2024
Jose
MexicoCleaness
The staff and location
Stayed in May 2024
Reviewed: May 13, 2024
Urbina
MexicoElevator wss not working and we were on the seventh floor
Good breakfast variety and tidy room.
Stayed in May 2024
Reviewed: April 25, 2023
James
CanadaRoom prep. Only one cup,dispensers were empty. No bathtub inspite of request. Towels old and greyno
Nothing,we will not stay there again
Stayed in April 2023
Reviewed: April 22, 2023
Eduardo
MexicoI had the worst experience. I arrived late on Tuesday and as soon as I got to my room I received a blackmail call from a supposed cartel. Fortunately I didn't follow the scam, but this modus operandi usually involved people from the hotel. The call was directly to my personal mobile, refer to me for my full name and give my exact room number. Worst experience ever!
Hotel is average. Definitely are better options in the city. I won't recommend it to anyone.
Stayed in April 2023
Reviewed: February 7, 2023
Veronica
MexicoThe only issues were: one of the only 2 elevators wasn’t working and there were a lot of guests at the moment, only 1 receptionist doing check-ins and there was a line of around 10 people waiting to be checked in, the faucet in the bathroom wasn’t working correctly, no buckets for ice.
Comfortable beds, clean room, great breakfast, and feeling very safe.
Stayed in February 2023
Reviewed: December 31, 2022
Stephen
Canadait was perfect
Everything was perfectly maintained and well organized. The staff were excellent and spoke English. Well, the breakfast was wonderful.
Stayed in December 2022
Showing 1 - 25
Imlil, Morocco
Corpus Christi, USA
Callao Salvaje, Spain
Smolensk, Russia
Huasca de Ocampo, Mexico
Sandown, UK
Lens, France
Alghero, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content