My only complaint is that the shower was kind of iffy. It took a long time to warm up and the pressure would sometimes be a trickle and sometimes be way too hard.

The location of this hotel was great. It was right on the beach in the golden zone. The view from the room was beautiful, and the staff were all very helpful. The pool was super nice as well.

Stayed in April 2024

Elevators…slow and waiting

Location, on the beach

Stayed in February 2024

The beds and the elevator was slow

The location

Stayed in December 2023

The beds are hard as rock

Facility was nice

Stayed in December 2023

I liked the location and that it was beachfront the pool was great

The location was great the bed were hard the room had a smell but other than that it was nice

Stayed in March 2023

elevators didnt work

Stayed in February 2023

uncomfortable deck chairs on balcony

great location perfect view

Stayed in December 2022

My concern about the property was that there is only 1 elevator in the building, and it needs to get fixed. When my husband went on it the elevator got stuck, he was there for a few minutes, and he had to click the button to open the door, and finally it took him to the main floor, I thought he was exaggerating, but then when I got in it with my 2 kids we went through the same situation, however once I clicked the button for the door to open again it started working again. It is pretty scary, and not to mention its extremely hot in the elevator, they should really consider in getting it fix before it gets worse, and defenitely add more elevators because the hotel gets crowded, and sometimes there is a line of people waiting to go in the elevator for there turn. We had to take the stairs a few times, and it is fine, but not when you have to carry a few things, and your in one of the highest floors. Also the door to go by the balcony needed work done, it looked like it was almost coming off the wall, I right away made sure that I reported it to staff, but all the guy at the front desk was ok, other then that the hotel just need some new paint, the paint looks very old. Lastly, it will be nice to be able to enjoy atleast the pool, or restaurant, and hotel area after checking out, but the front desk receptionist who checked me out took my bracelet off, and said I couldn't any longer go into that area in a rude way, and it is ok to get my bracelet removed, but it really did not make sense because she took mine, but not my husband, or kids bracelets. Which if they would of gone to the pool without me, no one would of evem know that they already checked out, Other then those 2 concerns, we really did liked the hotel.

I really enjoyed the area of this hotel, there is restaurants, and stores nearby, and if you like seafood the hotel restaurant has very delicious dishes. You also get towels included for the pool, and my family and I really enjoyed our stay here. The ocean view is just beautiful.

Stayed in July 2022

the beds were really stiff, like rock hard. wished they upgrade their bedding

their friendly staff

Stayed in June 2022

Pool had malfunction so we could not use jacuzzi or cascade. Sofabed did not have matress until second night there.

Value, location, service

Stayed in March 2022

The sewer gas coming in from the shower drain was disgusting. The hotel knows of this problem and provided a plastic cover for the drain, but it doesn't really stop the gross smell of sewer from overtaking the room. The water was also shut off for a time, but that was turned back on. Only 1 of 2 pools was open, and that pool was not heated. It would have been nice to have both open and at least 1 heated pool.

Great location and excellent breakfast, right on the beach. Can't beat it.

Stayed in November 2021

Overall very outdated hotel. We found bed bugs in the first room. We were then moved to a slightly bigger room with a kitchen. The new room wasn’t properly cleaned and it had a horrible musty smell coming from the wardrobe. The kitchen also smelled, the fridge was dirty and didn’t work and it was not a place you would want to cook or consume food. The sofa was dirty and stained.

Perfect location!! Direct access to the beach and close to many restaurants in the slightly more quiet part of Mazatlan. The hotel and restaurant staff were all very friendly and helpful.

Stayed in April 2024

A little dated but not a turn off.

The location, the layout of the hotel, the rooms are nice and comfy

Stayed in March 2024

beds uncomfortable, security staff was rude. Also hotel has no working wifi . Staff got upset when we brought outside food in

perfect location

Stayed in June 2023

beds are bad. can feel the metal in the coils. the pillows are ridiculous. like cottage cheese lol.

location. food. staff. pool. beach.

Stayed in December 2022

Our room was very old out of style. The restroom looked like a HS gym bathroom. The ceiling in out suite was still not finished. I paid $285 and I felt ad if I was in a cheap motel 6 motel worth $50 the night. I was very very disappointed

Location was the only good thing in this hotel.

Stayed in December 2022

The room was very old and not updated.We paid $280 for a suite with ocean view expecting a beautiful room however the ceiling was still being built and the restroom felt like a HS dressing room restroom. Very old out of style. The AC looked very old school. Definitely not worth the money. I expected much more updated room for the price we paid.

The location was amazing. Maybe the only thing we did enjoy from this resort. I was very disappointed. Maybe we just got stuck with an older room because other balconies rooms looked more updated than ours.

Stayed in December 2022

It's always nice staying there! The food is excellent!

Stayed in September 2022

love it everything

Stayed in August 2022

beds are hard as rock, overall old furniture in bad condition, elevators too busy, I had to use the stairs a lot to the 8th floor, pools are crowded, restaurant menu simple

location, the room was very clean

Stayed in July 2022

Value for money it is a bad option. Either too expensive for what they offer or of they charge that rate the hotel is in very bad conditions: room smelled, bad ventilation, bad shower, poor quality furniture and sheets, slow elevator…

location

Stayed in May 2022

they have some palapas on the beach. about 10. they should add a row or 2 of umbrellas and tables. people run out and save them first thing in the morning and half of them sit all day with towels on them. the mattress could be replaced in my room. but I slept well.

great location. loved the salt water pool.

Stayed in February 2022

Room was not clean, need a little more attention. Needed to pay for more than 2 devices for wifi and the last day had not wifi connection or need to pay more.. Access to the beach was restricted to the farest access..

Nice beach location..

Stayed in October 2021

Everything was good

Location

Stayed in August 2023