Reviews of Live Aqua Ciudad de Mexico Bosques de las Lomas This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Avenida Paseo de los Tamarindos Numero, 98. Colonia Bosques de las Lomas, 05120 Mexico City, Mexico
#3 of 543 hotels in Mexico City
Guests' ChoiceReview Score
Based on 176 hotel reviews
9.4Score breakdown
-
Cleanliness
9.7
-
Comfort
9.7
-
Location
9.4
-
Facilities
9.6
-
Staff
9.6
-
Value for money
9.2
-
Free WiFi
9.2
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 11, 2024
Laurent
France9 Reviews10“Great place and friendly staff”- • Leisure trip
- • Group
- • Deluxe King Room
- • Stayed 2 nights
My home when I'm travelling to Mexico. staff is very friendly, rooms are very nice and comfy. everything is super clean. Breakfast is something... !! See you next time ! A traveler from France
Stayed in March 2024
-
Reviewed: March 31, 2024
Rago
United States of America13 Reviews1 helpful vote10“Was relaxing and enjoying”- • Leisure trip
- • Solo traveler
- • Executive Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing, everything was good
The location was perfect
Stayed in March 2024
-
Reviewed: March 27, 2024
Mark
Israel2 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Place is great. I will be back!
Stayed in February 2024
-
Reviewed: March 17, 2024
Haresh
Mexico4 Reviews10Exceptional- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Outstanding service, amenities, comfort, location, room size
Stayed in February 2024
-
Reviewed: November 11, 2023
Stephen
United States of America47 Reviews8 helpful votes9.0“Amazing resort style hotel with amazing staff, fantastic rooms and recommended for your stay in MX!”- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 3 nights
The location is a little far from La Roma and Condesa neighborhoods, but there are plenty of areas to experience Mexico City nearby. Overall it is totally worth it for the 25 minute or so drive to the heart of the City.
The property is a beautiful resort with a gorgeous layout and spacious rooms. Room service was amazing, layout of room was perfect, with large bathrooms and a great soaker tub. Within walking distance are an abundance of restaurants and shops, in addition to the onsite restaurant, and I would definitely recommend, and have recommended, this hotel for anyone staying in Mexico City. They even have different drinks available in the corridor for guests, water, juices and even tequila!, that you can partake in as you go in and out of the room. Gym was big and had enough equipment for any exercise or routine you can think of.
Stayed in September 2023
-
Reviewed: October 24, 2023
Jonas
United States of America8 Reviews2 helpful votes10“Amazing time”- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Clean, huge rooms, friendly stuff
Stayed in October 2023
-
Reviewed: August 3, 2023
Joan
United Kingdom6 Reviews10“Excellent experience”- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 3 nights
It would be good if there was an outside space for sitting
this was my second visit within a couple of months, and this experience was even better than my first. All of the staff members I engaged with were very helpful, and wanted to make sure I had the best experience.
Stayed in July 2023
-
Reviewed: July 6, 2023
Joan
United Kingdom6 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Executive Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Accommodation is of high standard, every member of staff was very friendly and helpful
Stayed in May 2023
-
Reviewed: May 4, 2023
Kerwen
Australia26 Reviews1 helpful vote9.0“beautiful hotel with fantastic amenities”- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 1 night
- • Submitted from a mobile device
some of the food wasn’t great, chicken over cooked on 2 separate occasions
the room and ammenities were fantastic
Stayed in April 2023
-
Reviewed: April 18, 2023
Monika
Croatia22 Reviews1 helpful vote9.0“very nice hotel”- • Business trip
- • Couple
- • Executive Suite
- • Stayed 2 nights
- • Submitted from a mobile device
location is a bit far away from all the attractions and access to spa and pool has to be paid additional
nice and comfortable rooms
Stayed in March 2023
-
Reviewed: March 28, 2023
Ashley
United States of America1 review10Exceptional- • Leisure trip
- • Solo traveler
- • Deluxe Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Everything was amazing
Stayed in December 2022
-
Reviewed: March 26, 2023
Tim
United States of America16 Reviews8 helpful votes10“A true Urban Resort”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Very hard to find negative things about this hotel. Only one I can think of is that its location, while quiet and serene in a decidedly disorganized city, is not very central and requires a bit of a drive to get anywhere of interest within Mexico City.
Most times, I would be inclined to dismiss a hotel calling itself an "Urban Resort." However, the Live Aqua may just be exactly that. A lovely, clean, modern hotel located at one end of an upscale shopping mall, the Live Aqua stood out for its comfortable accommodations, plentiful amenities, and top-notch staff. Everyone from the door staff to the concierge remembered my name and anticipated my every need. Any problems were dealt with swiftly and with no inconvenience to myself. The housekeeping staff's attention to detail was superb. Sandra, the concierge, made a particularly positive impression, handling my every request with a professionalism and caring I have rarely seen in a hotel environment. I have nothing but positive things to say about this hotel, and would stay here again in a heartbeat for my next visit to Mexico City.
Stayed in March 2023
-
Reviewed: March 12, 2023
Suzette
United Kingdom3 Reviews10“loved this hotel, will be back soon”- • Leisure trip
- • Family with young children
- • Executive Suite
- • Stayed 3 nights
- • Submitted from a mobile device
lovely hotel, beautiful design and fantastic service
Stayed in March 2023
-
Reviewed: March 1, 2023
Maria
Mexico1 review9.0Wonderful- • Business trip
- • Solo traveler
- • Executive Suite
- • Stayed 3 nights
I dont take breackfast
Stayed in February 2023
-
Reviewed: January 31, 2023
Carlos
United States of America14 Reviews10Exceptional- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 4 nights
The Location and Property are excellent. All Staff Members from the reservation desk to every other person working at the Hotel are very professional and helpful.
Stayed in January 2023
-
Reviewed: January 23, 2023
Andrea
Mexico36 Reviews1 helpful vote10“great value for your money”- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 1 night
- • Submitted from a mobile device
the room wasn’t as clean as we expected
the staff and the room were great, beyond my expectations
Stayed in January 2023
-
Reviewed: January 22, 2023
Pamela
United States of America30 Reviews5 helpful votes10“outstanding hotel , beautiful rooms, superb staff, excellent breakfast and late night pastries. a wonderful stay!”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
I needed a taxi right away to get to an event - so a hotel taxi was offered. for 500 pesos. exorbitant - when an Uber was 180 for the same distance in rush hour!
The hotel was exquisite - architecturally and decor. calm and serene. top notch.
Stayed in January 2023
-
Reviewed: January 16, 2023
Pilar
Mexico22 Reviews5 helpful votes9.0“Great place to stay, food and coziness was amazing. Good for quality/price”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The spa was not as fancy as expected and it needs some maintenance.
The ambiance is really cozy and comfy. The room was clean and comfortable. Staff is super kind and friendly, always helping you out and giving the best service. The massage from the spa was great, staff amazing.
Stayed in January 2023
-
Reviewed: December 15, 2022
Lic
Mexico4 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
Increible Hotel, ampliamente recomendable
Stayed in December 2022
-
Reviewed: November 23, 2022
Moises
United States of America2 Reviews8.0“The customer service and knowledgeable staff are the best”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 4 nights
I made a reservation and explained I have a physical disability on the last night I slipped in the shower lucky I only hurt both my arms I suggest the Hotel adds benches to the Showers in Rooms for guest with physical disabilities to prevent further accidents.
The Staff where the number one reason I would return to this hotel
Stayed in November 2022
-
Reviewed: November 5, 2022
Matt
United Kingdom27 Reviews3 helpful votes9.0“if you can live with the location it’s worth staying.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
no pool, - bit of a stretch from the airport
this gets a 9 for the value for money, it’s a fraction the price of the 4 Seasons and the rooms are just as good. shopping mall attached, with some good restaurants
Stayed in November 2022
-
Reviewed: September 20, 2022
Gabriela
Mexico4 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Perfect stay- if what you are looking for is luxury and comfort. This is your hotel
Stayed in September 2022
-
Reviewed: August 25, 2022
Ana
Mexico17 Reviews4 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 1 night
- • Submitted from a mobile device
Everything!!!!!
Stayed in August 2022
-
Reviewed: August 12, 2022
Alejandro
Chile16 Reviews2 helpful votes10“EXCELENT HOTEL.”- • Leisure trip
- • Family with young children
- • Executive Suite
- • Stayed 9 nights
nothing
excelelent location. perfect service.
Stayed in August 2022
Guests also reviewed these properties:
-
Hotel ScheffelhöheBruchsal, Germany
-
Wingate By Wyndham FriscoFrisco, USA
-
Dæli GuesthouseVíðidalstunga, Iceland
-
Sedona Hotel YangonYangon, Myanmar
-
Hotel Azul PraiaAltura, Portugal
-
B&B An de WiekenTiendeveen, Netherlands
-
Landhaus KennerknechtOberstaufen, Germany
-
Oldcity Design ApartmentsPorto, Portugal
