Coffee in the restaurant was mostly lukewarm. For individual coffee order in the evening, a small filter drip would be convenient. Garden service for food or drinks was very slow. No attendant by pool side. Towels from reception only! No cozy corner for reading, no chimney in winter. Some food options are very spicy. Very few dishes for vegetarian diet.

The gardens and the pool are nice, clean and well kept. Beautiful old trees. My hotel room was quite big, AC or open windows. Coffee machine and filters when requested, the same goes for bottled water. Hot water at all hours for shower or tub. The hacienda type building is spacious but there are few comfortable zones for chats or reading. Reception and bell boys are very nice and helpful. Good waiters that need better equipment.

Stayed in January 2024

Everything was a little dated, but honestly, I kinda liked it.

The staff was friendly and extremely helpful. They made the stay fantastic. The grounds are beautiful. The hotel is in a lovely area.

Stayed in January 2024

Check out late

Stayed in January 2024

The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have "to accept that breakfast will take about 30 minutes to be served" " to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more" not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there, etc. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, and to my dismay his response literally was ""well I'm sorry but you will have to wait as much as needed to get their food"!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is on the hand very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.

The location of the hotel was very calm and safe. The hotel and leisure services were very nice for the first portion of my stay with my family with little kids (swimming pool, tennis courts, mini golf, futsal).

Stayed in November 2023

Las áreas comunes

Stayed in August 2023

Hotel con un mantenimiento impecable

Stayed in July 2023

the service at the restaurant was very slow. Rooms were very old.

the facilities

Stayed in April 2023

The only thing that makes it a bit annoying is that the service at the restaurant was slow ; )

Nice buildings, I liked being in separate Lodging !

Stayed in February 2023

We need to upgrade rooms because the ones selected were bad. They are a little old and need maintenance. The way to go to the pool is a bit long and difficult to walk

The price/value relationship using my genius discount. The pool temperature was perfect! Great green areas.

Stayed in March 2023

The food was great but the service was extremely slow. I needed breakfast before 8 am on several days and it was difficult to get quick service. Simple options like whole fruit or yogurt to go would have been nice.

Pool, courtyard, comfortable outdoor spaces.

Stayed in February 2023

The crib that we requested for our 6 month old baby had the crib rails too far apart which was very concerning for ours baby's safety

We like the landscape of the hotel and the restaurant's food

Stayed in August 2022

It was comfortable, and good location. Dining room was good also

Stayed in July 2022

Restaurant services are very slow.

Great hotel for a few days with plenty of facilities, perhaps a bit dated but super clean, some food is good specially at breakfast and has got a heated pool

Stayed in April 2022

the installations needs more maintenance, there were a lot of leaves on the floor, and very few people to attend the guests

the pool had a nice temperature, people was kind, the room was comfortable

Stayed in February 2022

the service in the restaurant was really slow

location

Stayed in October 2021

The restaurant take so long to serv or maybe the waiters there no realy good on service.

The from desk and the bell they are great.

Stayed in May 2021

Old Hotel, could use a makeover

Huge beautiful garden and building and nice pool to spend the day.

Stayed in May 2021

At reception, they gave me the key of "my" room. I open the door and the room was occupied. They asigned me another room, where I had to ask for bath towels, at 11:00 pm. The air conditioned was very noisy. The TV was too small to watch from the bed

Gardens

Stayed in April 2024

The mirror in the bathroom was filthy!

Stayed in March 2024

needs to be renovated everything is so old in that hotel

nothing

Stayed in July 2022

We had a lot of inconvenients. We were given an occupied room. After it was changed, truth is it was not so clean.

Location was key for us. The hotel was comfortable and the food was OK. Service was good.

Stayed in March 2022

It is very runed down needs to be updated. Gardens need to be cleaned. AC are unit and it liked all night!

it is a very beautiful hacienda with very clean rooms.

Stayed in April 2022

Facilities and service.

Stayed in April 2022

everything was great

i liked the treatment and the nice and friendly staff members

Stayed in October 2021