I have stayed here several visits and this time the room was not as clean as it should have been. Some of the walls in this unit were dirty. The hot was not working this stay.

The property is quiet and close to the bank and the malls. The lobby and rooms are inviting and have everything an AIRBNB would have. This is my favorite hotel in Merida.

Stayed in February 2024

N/a

Everything was great.

Stayed in January 2024

Took an extremely long time to get hot water to flow. Example? Ran water for 15-20 minutes and still called maintenance. Lol he just waited too. Lol

Selected suite so ample space.

Stayed in November 2023

Location and staff was very knowledgeable of the area and gave good info on things to do and what not to miss while in Merida

Stayed in September 2023

Everything was just even better than what i expected. The staff was super nice, the room was incredible, the pool was even bigger than i thought.

Stayed in September 2023

A couple of nights was to noisily. Next door guest was loudly talking and watching tv until 3am.

Excelente location , comfortable, clean, spacious room, great staff.

Stayed in August 2023

I had 2 5 day stays, but I spent 100+for the 2nd stay

Very friendly and helpful staff

Stayed in July 2023

air conditioning to noise

Stayed in May 2023

N/A

The hotel was clean and the location was perfect.

Stayed in January 2023

no complaints

was great great room clean great survive

Stayed in August 2022

Better selection of items to eat for breakfast.

Location was great! My kids enjoyed going to the mall across the way. I got to be honest the breakfast was not my type. The room coffee was good.

Stayed in August 2022

Breakfast was good location is great

Stayed in May 2022

Nothing

Everything

Stayed in February 2022

Nothing

Everything

Stayed in March 2022

The lack of room service (food and drinks)

the concept and location was incredible

Stayed in May 2022

You cannot open any windows, no smart tv

Almost everything, great breakfast included.

Stayed in February 2022

maybe the location for walking around. it is across the street from a mall so we walked there quite a bit. not a bad thing but it was farther from more local shops and eateries

great staff. very helpful and friendly. very clean and beautiful accommodations.

Stayed in February 2022

- The hotel decoration and design is completely bland and seems to come from a generic corporate template. If you don't want to feel like you are in Mexico or away from home, you can pretend here. - The music! They have speakers throughout the hotel common areas playing the same station 24/7, a kind of electronic techno station. Again, it's all about keeping it generic. Heaven forbid someone hears a real song. Don't get me wrong, there's a time and place for good dance music, but why are we listening to techno music at 7am for breakfast? - The rooms don't have balconies, which is strange for a place that is warm year-round. The rooftop pool area is nice though.

This is a clean, polished hotel. The kitchen area is fully stocked so we were able to make a few basic meals which is great. The location is great if you want to take day trips to Progreso, but it is very far from the Centro. The complimentary breakfast was really good. Rooftop is nice.

Stayed in December 2021

Shower in the morning the water took forever to get hot, and it wasn't hot.. Terrible. No guides to using the things in the room. Had to guess. No one said to use the mag room card in the elevator. The mag card to enter the room, the door was sticky and didn't open right. Weird. The staff on check out was a little arrogant. It was not immediately clear to me why. But he helped me with transportaion under difficult onditions. No taxis available; got an unber and the guy got lost. Check out guy's English was only passble. My Spanish was better, but he seemed to insist on English. I experience this all the time, so nothing new.

Place was nice. Check in easy and the lady nice. Room spotless and well prepared. Bed comortable.

Stayed in January 2022

We had a lovely stay here. It's extremely comfortable and the staff is lovely. Great wifi. Pool, gym, shops nearby. Everything you need. I would recommend staying here.

Stayed in January 2022

Food service is limited to breakfast only. The pool bar was closed during our stay. It would be really helpful to have several umbrellas during rainy seasons, so that clients can use to walk to nearby Galarias mall.

Everything is good. Rooms are big and modern. Newly built hotel with Marriott quality touch. Close to Galarias Mall and other restaurants and supermarkets.

Stayed in November 2021

Short time to stay

Facilities were so good

Stayed in October 2021

I hated breakfast. I have to say that's my only complain

I loved customer service The room was amazing It was very well-managed

Stayed in October 2021

Too much "covid histeria"

Always the same menu, it make it boring, for a long stay

Stayed in August 2021