Room service

Stayed in April 2024

Too far from the center of town. No mini fridge in the room. Limited shuttle to the center of town. Only breakfast option was a Buffay. They should have better access to drinking water for their guests.

The staff was really nice and helpful, taxes were easy to take when the shuttle wasn’t available.

Stayed in April 2024

It is a perfect place for families with small children. The premises, the personnel and the suite were fantastic.

Stayed in April 2024

the hotel's locaion is a bt out of it and you have to walk along main roads/v quiet streets at night, to get to the hotel . Breakfast isn't included unless you want to pay for the weekend brunch deal

My bed was so comfy and I loved my room that was right near the hotel's beautiful swimming pool. I was so sad to be here only one night as the swimming pool was simply fantastic. The bar overlooking the city was also nice.

Stayed in March 2024

Not the level of service we're accustomed to in Mexico. Poor service in the restaurant in particular and the food wasn't great.

The grounds are beautiful. The hotel is a beautiful grand dame. She could use a bit of updating.

Stayed in March 2024

Old, needs building improvements

Location

Stayed in December 2023

Decent room in need of some updates (super confusing shower controls, dated decor, uncomfortable balcony furniture). The pool was nice, but no amenities. Had to search for a server to order drinks. All in all, you could see how this was once a wonderful property, but it all seems a little dated, and the location up a steep hill makes walking from Centro difficult.

Stayed in February 2024

The whole hotel is a little tired. It could do with a refresh. Our room was tired. The pool was really in need of many repairs

The view from our room. The bed. Being by the pool. The gardens. The shuttle into town

Stayed in February 2024

Shuttle to town center only in evenings and certain days of the week The patio door didn’t lock

Amazing view Clean Friendly staff Short walk to town center, but need to be in good physical shape Excellent breakfast buffet and club sandwiches

Stayed in January 2024

Check in could have been more helpful we wanted 2 beds in a standard room but were refused. We had to upgrade and pay more for another room. Transport into town was very infrequent. Not very helpful running only hourly.

Breakfast was amazing. Pool was lovely but a little cold. Staff at the door were super helpful with bags and taxis. All staff very friendly and helpful.

Stayed in February 2024

We found the restaurant to be over priced and the food mediocre. A suggestion for improvement would be to have a small refridgerator in each room.

We liked most everything about our stay. The entire property is clean, staff are professional and friendly, the beds are very comfortable and we enjoyed the view of the city.

Stayed in January 2024

Stairs, stairs, stairs.

Stayed in January 2024

There was a highway near the hotel which was a bit noisy from the location of our room. It was not noticeable with the patio door closed. It was a bit far from the downtown area so we had to take a taxi to leave and return to the hotel. You probably could have walked to the city center and taken a taxi back but it was hot when we were there.

The staff were very friendly and always willing ty help.The rooms were clean and comfortable.

Stayed in November 2023

I thought this hotel would be nice and quiet away from the hustle and bustle, and it was (the pool area is beautifully serene during the day), however this was ruined by loud music / dj coming from the restaurant / bar area later at night (even though I was on the 3rd and highest floor). It was so loud I couldn't sleep - I thought I was booking a hotel room not a nightclub!! Otherwise had a great stay, but this aspect really detracted.

Great pool and gardens, amazing views over the city, peaceful location but still not too far to walk to the centre of everything!

Stayed in November 2023

The rooms are connected without locks. Felt a little unsafe. A lot of bugs. But has to do with it being in the mountains.

The location was great. Nice view of the city.

Stayed in November 2023

Leaking tap Bathroom needs updating Missing tiles around the pool

Front desk staff - helpful, friendly Comfortable beds Great views over the city Quiet Easy to walk into town Pool

Stayed in November 2023

Beds were hard

Staff restaurant and grounds were great.

Stayed in September 2023

we were given a double bed wc was not what we booked for. we booked a King ! 😔

decent and pretty big well kept.

Stayed in September 2023

I think it needs to be handicap friendly. Should have a cashier to withdraw money. Couldn't buy the beautiful things you had because of lack of money. I believe that you should let us charge to my credit card. Also rooms should have king size beds. The hotel overall needs some upgrades. Such as paint. There was only 2 coffee mugs and we were 3 people in the room. Asked for an additional coffee mug and it took I believe 3 days to get one. Same thing for the water bottle. Only 2 bottles were left. Asked for an additional bottle and we never received it.

Breakfast was excellent. I think that the property is not handicap friendly. Was difficult to go down to the swimming pool.

Stayed in August 2023

Restaurant and room services food prices are not as accessible than I thought, I didn’t try food because of it.

Location and history

Stayed in August 2023

Rooms and facilities are very dated. Stay was not exactly cheap, so one would expect up to date facilities

Very friendly staff, nice view, big rooms and comfortable bed. Taxis to and from downtown are readily available and very reasonable

Stayed in June 2023

It is not adequate for elderly guests as it has plenty of staircases but no elevator. This should be mentioned somewhere as accessibility is a deal breaker for many people. Also the quality of meals in room service and the bar where quite disappointing. Finally the water from the shower was not really hot but rather "not cold".

The general facilities are quite old but cool, the pool is big and very well kept, the views of the city from the bar are spectacular. Rooms are very spacious and beds are super comfortable.

Stayed in April 2023

This hotel is older and outside of the town center so you need to take a taxi or have a rental car to get in to Oaxaca. The restaurant is only OK so you have to leave the area by car or taxi to get to the better restraints that Oaxaca is known for. There is an outdoor concert venue right next door and one night there was an extremely loud music concert that went on until well after 2 AM. It was terrible and we were unable to sleep. View from our room was not very nice.

The hotel is nice enough with great views of the city from the balcony bar. The pool is very large and we did enjoy swimming as it was quite hot. The hotel is private with a gated entry and security on duty.

Stayed in March 2023

- no gym

- Pool - free shuttle to city centre - restaurant prices - Good beds - Little oasis in a hill

Stayed in March 2023