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  4. Reviews of OYO 789 Hotel Shivam Plaza

Reviews of OYO 789 Hotel Shivam Plaza

Pingalasthan,Gaushal, 44600 Kathmandu, Nepal

#360 of 383 hotels in Kathmandu

Guests' Choice

Review Score

Based on 122 hotel reviews

5.2

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    6.1

  • Location

    7.1

  • Facilities

    5.9

  • Staff

    6.9

  • Value for money

    5.8

  • Free Wifi

    6.6

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Showing 1 - 25

  • Reviewed: December 5, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night

    Bad smell coming from room while we entering

    Stayed in December 2023

  • Reviewed: July 31, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    AC did not work in AC- room. Too expensive food and drinks.

    Staff were polite and friendly. Breakfast was good.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy environment, and bit pricey.

    Stayed in July 2023

  • Reviewed: June 15, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Uncomfortable matress, poor cleanliness.

    Stayed in June 2023

  • Reviewed: February 27, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not too clean. Found some cockroach

    The hotel looks pretty decent.

    Stayed in February 2023

  • Reviewed: August 15, 2022

    4.0
    Don't recommend Hotel Shivam Plaza
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Reached Kathmandu at night around 8 PM with family including 1 infant and 3 kids 1. Booked 3 3-bed rooms but was given 1 4-bed room and 2 2-bed rooms and on complaining staff told me "online book karne mein aise hi hote hai" 2. The breakfast was included with rooms but only 2 options and very less quantity was available. The staff told me breakfast include hota hai to itna hi milta hai. 3. Additional 10% service charge added at the time of check-out. This was not mentioned anywhere while booking the rooms. 4. For the entire hotel, for I think approx 30 rooms, only a single AC remote was available. You have to call reception every time you want to change temperature. 5. The Wi-Fi is the worst thing in the hotel. 6. The food was very expensive.

    1. I asked for boiling the milk multiple times since multiple kids were with me, the staff fulfilled the request every time. 2. The hotel is very close to the Pashupatinath temple.

    Stayed in August 2022

  • Reviewed: June 24, 2022

    5.0
    Fair
    • Business trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food

    Not what I expected the food was literally tasteless and horrible. Plus too expensive.

    Stayed in June 2022

  • Reviewed: May 14, 2022

    6.0
    Ok for one night stay near airport
    • Leisure trip
    • Solo traveler
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Decor is old and looks it, especially in the bathroom. Breakfast choice was very limited (maybe because it was a public holiday though).

    Convenient for location and fine for one night stay. Friendly staff.

    Stayed in May 2022

  • Reviewed: May 24, 2024

    1.0
    Bad experience
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Management

    Nothing

    Stayed in April 2024

  • Reviewed: May 9, 2024

    1.0
    Worst stay
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room service staff was good 😊

    Reception staff was not well trained and behaviour is not good at all, Food was so expensive compared to same like other properties I have shortened the night because we are not comfortable to stay

    Stayed in May 2024

  • Reviewed: March 19, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Not ready water bottle

    Very quiet place in center. Location was great. The room was clean

    Stayed in March 2024

  • Reviewed: March 18, 2024

    1.0
    Bad decison choose this hotel for staycation. Worst Exeperience.
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms, beds, bathroom, reception. I booked 2 rooms with breakfast for 2 nights. First day in the morning we went down for breakfast where lady receptionist (forget name)mention they dont give breakfast with rooms and i have to pay. I opened my booking and it was clearly mention breakfast included. She still insist that there is no breakfast and opened her laptop and checked where it was also breakfast was included. Then she changed her statement and said, breakfast is only included for two rooms. I told her open third room booking and when she opend again it was clearly mentioned breakfast included. Finally it got confirmed that i have breakfast included for 3 rooms. She started murmuring herself as if like how does it happened and started saying that if i and my family have breafast we have to choose either pratha (chappati) or bread 1-1 each one. Can you believe i with my family eating 1 bread or paratha each. Hotel and its reception has probably some agent who stays outside and guinding reception what to as i noticed she keep callling someone. BIG SCAMMER!! At last, i have to take my family to next propeties for breakfast and spent additonal amount. And after we decided to checkout just after staying 1 night at the hotel. Again check time it was same lady recetionist whos was trying to verify to me that they dont give breakfast. I said, just check me out and will not stay there anymore. She even didnt try to refund my money for second night instead spoke to agaent ( i guess outsider) saying that its ok for me not getting reimburse for second night. Addtional Info: whole night there was big noise from next room and guest there was drunker and keep making noise. We even couldnt sleep well on the first night itself. I DONT THINK THAT IT IS SAFE FOR FAMILY TRAVELLER!! I will never ever think of going to that hotel or even location for staying. Thanks, Subodh

    Nothing. Very bad

    Stayed in March 2024

  • Reviewed: March 7, 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Location

    Stayed in March 2024

  • Reviewed: February 12, 2024

    1.0
    Worst
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unhygienic foods,expensive,nothing is good

    Nothing

    Stayed in February 2024

  • Reviewed: January 14, 2024

    1.0
    i slept with my shoes on..because my socks were cleaner than the bed sheets
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    room are dirty and even bed sheets were dirty as well

    Stayed in December 2023

  • Reviewed: December 30, 2023

    3.0
    Okay
    • Leisure trip
    • Group
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Behaviour of manager

    Price did not meet expectations. Cleanliness not there.

    Stayed in December 2023

  • Reviewed: November 8, 2023

    1.0
    Very poor facilities
    • Leisure trip
    • Travelers with friends
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Nothing

    Stayed in November 2023

  • Reviewed: October 30, 2023

    3.0
    Needed updates of facility
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 7 nights

    Wifi , bathroom, bedsheets are torn, bathroom stinks.

    staff members are great needed some upgrades on washrooms, wifi sort of facility else its good besides

    Stayed in October 2023

  • Reviewed: October 15, 2023

    1.0
    Very Poor
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very Very bad service. Room is too dirty. Water is not available in bathroom.

    Nothing

    Stayed in October 2023

  • Reviewed: September 19, 2023

    1.0
    No as expected
    • Leisure trip
    • Group
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Free breakfast not provided Lady staff at reception was kinda rude

    Room was comfy

    Stayed in September 2023

  • Reviewed: June 17, 2023

    1.0
    Bad experience
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bad

    Dirty room, booked standard but the staff gave low quality room. No soap, no towel nothing in room.

    Stayed in June 2023

  • Reviewed: June 17, 2023

    1.0
    Don't ever book this
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Is it blunder, hotel staff and owner is very rude.. Ac not working, lilen was used and very dirty. Bathroom was so dirty

    Nothing to tell as same was blunder to book this

    Stayed in June 2023

  • Reviewed: June 10, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything I don’t like

    Nothing, very bad hotel, whole room was so smelly

    Stayed in May 2023

  • Reviewed: May 28, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I like the hospitality though the other customer were too loud and quiet disturbing but we love the service

    Stayed in May 2023

Showing 1 - 25

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