66-70 Thompson Street, 9300 Queenstown, New Zealand
#26 of 81 hotels in Queenstown
Guests' ChoiceBased on 540 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
8.7
Facilities
8.7
Staff
9.1
Value for money
8.0
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: January 19, 2024
Lucky
AustraliaPictures on booking.com showed air-conditioning in the room style we booked but ours only had a plug in fan. If you are planning to walk from the accom to town it's a little walk but coming home is all up hill and steep for a part.
Great view. Comfortable lounges and good in room facilities. Very comfortable king bed.
Stayed in January 2024
Reviewed: January 17, 2024
Danilo
Australialocation ( just because we need to walk uphill) 🙂 but very close to everything, just 10 minutes walk to the centre
⭐️⭐️⭐️⭐️⭐️ perfectly clean! highly recommended!
Stayed in January 2024
Reviewed: January 16, 2024
Ernst
AustraliaN/A
The location is great, easily within walking distance of town. Staff were friendly and facilities were clean and comfortable
Stayed in January 2024
Reviewed: January 14, 2024
Cosmin
SwitzerlandNothing. Everything was great.
Apartment was big, comfortable and had really great views. On top of this, you also get a private parking spot for your car which is hard to come by in Queenstown.
Stayed in January 2024
Reviewed: January 4, 2024
Maree
AustraliaEverything was perfect. A warning to those without transport - it is a steep walk to Highview Apartments but not an issue for the fit.
View excellent (but must book room with a view). Room great with ample room. All facilities in good working order.
Stayed in December 2023
Reviewed: January 4, 2024
Gillian
New ZealandApartments are uphill, which would’ve been ok but it was really hot when I stayed. Didn’t love up and down the hill each day but the shortcut through the Qhotel helped .
Lovely clean and comfortable room.
Stayed in November 2023
Reviewed: December 29, 2023
Juned
AustraliaNeed cleaning once in 3 days at least.
It is excellent place to enjoy holidays.
Stayed in December 2023
Reviewed: December 27, 2023
Jaikumar
AustraliaParking is little less for the number of apartments.
Nice location and easy access to everything. Good view of the lake.
Stayed in December 2023
Reviewed: December 19, 2023
Lisa
AustraliaThe views of the lake and mountain were amazing. The staff were very accommodating.
Stayed in December 2023
Reviewed: December 16, 2023
Rowena
AustraliaNothing
I stayed in a studio for business and it was great value, clean and close to town. Staff were friendly and helpful.
Stayed in November 2023
Reviewed: December 13, 2023
Ngoc
AustraliaBeautiful.view. nice staff
Stayed in December 2023
Reviewed: December 10, 2023
Nick
AustraliaIt would have been a nice touch if complimentary bottled water was provided due to current Queenstown water issues.
View and location. Home away from home. All required facilities available
Stayed in December 2023
Reviewed: December 8, 2023
Carolyn
AustraliaWas all great
Spectacular view from Lake view apartment well fitted out and considerate with additions
Stayed in December 2023
Reviewed: December 8, 2023
Christian
AustriaFor the price, a larger kitchen could be available.
Pleasant bed, nice and quiet. The fitness room and Jacuzzi can be used anytime, and the staff is very helpful.
Stayed in December 2023
Reviewed: December 7, 2023
Chantal
AustraliaThat it wasn’t serviced daily
The amazing views!
Stayed in November 2023
Reviewed: December 7, 2023
S
IndiaI wish we had a room closer to the enterance of the property which would have given us a better view
Appx 10 min walk from downtown where all the shopping and eating is... but an uphill walk on the way back.
Stayed in December 2023
Reviewed: December 5, 2023
Manouk
NetherlandsThere is only one laundry machine and the hotel also uses it.
Good and quiet location. Nice spacious room.
Stayed in November 2023
Reviewed: December 5, 2023
Susan
AustraliaRoom was a lot smaller than expected.
Proximity to Queenstown Centre and lake.
Stayed in November 2023
Reviewed: December 3, 2023
Vickie
AustraliaWe chose to stay here for the half marathon and spend the money on the accommodation but for future travel we probably wouldn't spend that much....even though it was amazing!
The view was amazing! The apartment was the nicest we've stayed in and the bath was a great bonus, especially after running the half marathon!
Stayed in November 2023
Reviewed: December 2, 2023
Peter
AustraliaStayed 3 nights. After making booking we were informed that room would not be serviced "due to current staffing levels, however if you do require fresh towels, contact reception" Reception hours 8.30am-5pm daily. Our room not serviced at all during our stay. Night before checkout, received email "as you are checking out tomorrow, to AVOID AN ADDITIONAL CLEANING FEE we kindly ask you to assist the housekeepers by removing all your rubbish to the colour coded bins at the back of the undercover car parks. Load the dishwasher & pop it on, all used towels to be placed in the bath" This was never advised prior to checking in. There was warning about drinking the local tap water. A notice placed on the kitchen bench advised of this & the fact that they had boiled the jug for us to use the water (how do we know if this was done if there is such a shortage of staff ?) Surely they could have provided a couple of bottles of fresh water ? The above & also the additional charge for a security company to let you back in if you accidently lock yourself out of your room outside reception hours, are a little hard to equate to a facility of this calibre. The parking is free, however is a lucky dip if you can get a suitable place. The unit was wonderful, the view magnificent, but the above points I found petty & penny pinching. For the price paid & the self promotion of the facility, this was disappointing.
The unit was as described, very comfortable, clean & tidy ,facilities great & the view spectacular. The gas fire of an evening, whilst enjoying the view & a glass of excellent local pinot noir, just added to a wonderful comfortable evening. The road walking down to centre of town, great not so great coming back up ! Very steep.
Stayed in November 2023
Reviewed: November 25, 2023
Brian
AustraliaIt's up on the hill, a bit of a climb walking from the city centre - pretty good view from up there, though.
Walking distance to city centre, comfortable studio - we had everything we needed. The manager was very friendly and looked after us well.
Stayed in November 2023
Reviewed: November 24, 2023
Cheuk
Hong KongThe bed is too soft.
Stayed in November 2023
Reviewed: November 18, 2023
Mandin-gee
New ZealandNA
Booking.com
Stayed in November 2023
Reviewed: November 17, 2023
Heather
AustraliaEverything
Stayed in November 2023
Oklahoma City, USA
São Paulo, Brazil
Medulin, Croatia
Lido di Ostia, Italy
Gdańsk, Poland
Baguio, Philippines
Turin, Italy
Trapani, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content