387 Marine Parade, 4110 Napier, New Zealand
#18 of 33 hotels in Napier
Guests' ChoiceBased on 1609 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.2
Facilities
8.4
Staff
8.5
Value for money
8.0
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 11, 2024
Allan
New ZealandNothing
Great couch and seats. Very comfy bed. Great to watch TV from spa
Stayed in May 2024
Reviewed: May 5, 2024
Shelley
New ZealandOne of the doors going out to the balcony did not unlock, but we could still use the other door, so no big issues.
Lovely clean room. Very spacious with everything you need, plus some. Netflix and Prime available to watch on the big screen TV and you could relax in the good sized spa while watching.
Stayed in May 2024
Reviewed: May 3, 2024
Bob
AustraliaLocation
Stayed in April 2024
Reviewed: April 28, 2024
Nichola
New ZealandLoved the smart tv. My son could log onto his shows.
Stayed in April 2024
Reviewed: April 26, 2024
Richard
New ZealandAt times side roads get too noisy
Awesone Location, some views to ocean etc
Stayed in April 2024
Reviewed: April 24, 2024
David
New ZealandCould have more electrical plugs especially where the desk and table are located. Made it hard to charge laptop and use it at the same time. I had to charge the laptop first before being able to do any work on it causing delays in doing my work.
Fantastic sized ground floor motel room with large bathroom
Stayed in April 2024
Reviewed: April 24, 2024
Jane
New ZealandNothing
Very comfortable unit in a great location within walking distance of town. Absolutely immaculate.
Stayed in April 2024
Reviewed: April 23, 2024
Wayne
AustraliaBed was a little too soft, but that's a personal opinion
Great staff and well located close to restaurants and city centre
Stayed in April 2024
Reviewed: April 22, 2024
Melody
New ZealandLocation
Stayed in April 2024
Reviewed: April 22, 2024
Corrina
New ZealandCarrying luggage upstairs..however a beautiful young cleaning lady helped..very greatful to her
Lovely helpful staff
Stayed in April 2024
Reviewed: April 20, 2024
Kristine
New ZealandShower head was too low. My son is 6'4" tall. Not enough leg room space between the toilet and the shower glass.
Location was good
Stayed in April 2024
Reviewed: April 19, 2024
Graeme
New ZealandCredit card charge was excessive
Everything went well
Stayed in April 2024
Reviewed: April 17, 2024
Cadman
New ZealandThe view, the room, cleanliness, friendliness of staff & location
Stayed in April 2024
Reviewed: April 16, 2024
Douwe
New ZealandWe liked everything , very happy costumers
Perfekt location
Stayed in April 2024
Reviewed: April 15, 2024
Clive
New Zealandeasy access with off road parking.
Stayed in April 2024
Reviewed: April 15, 2024
Tunua
New ZealandVery tight parking. But still managed to get a park
Tv has the choice of adding Netflix and YouTube. The hot tub. It was very quiet.
Stayed in April 2024
Reviewed: April 14, 2024
Geoffrey
New Zealandwe were right on the side street. We had wheelchair excess room so shower we slippery after our showers.
Great location easy to walk to beach & shops.
Stayed in April 2024
Reviewed: April 14, 2024
Kath
New Zealand- Rooms need to be updated with renovation to walls/ re-paint - suggestion remove spa bath are they necessary? - Floor in toilet & bathroom need to be changed to reduce potential slips & falls. - Car parking congested - more later in day/ early morning - had impact on trying to depart from Motel. - No compendium in room with advisement of TV channels available to access, or a suggestion of City places to dine.
Location to CBD. Ability to arrive & leave Motel for travel to & from city.
Stayed in April 2024
Reviewed: April 9, 2024
Kelly
New ZealandPricey for one night
Stayed in April 2024
Reviewed: April 6, 2024
Judy
AustraliaGreat location. Lots of space
Stayed in April 2024
Reviewed: April 4, 2024
Michele
New ZealandDecor is worn for the price paid and needs a spruce up. Kitchen cupboards although very clean were chipped. The wall TV was great but cords dangling behind. The spa bath was huge but jets need some maintenance as no pressure . We were up 3 flights stairs and the luggage elevator may work but we couldn’t get it to.
Very clean. Good views. Comfortable bed. Good water pressure. Comfortable seating. Kitchenette facility with small stove.
Stayed in April 2024
Reviewed: April 2, 2024
Ashley
New ZealandTight for parking
Stayed in March 2024
Reviewed: April 2, 2024
Julie
New Zealandwas a bit noisy but otherwise good
the view and spa pool
Stayed in April 2024
Reviewed: March 30, 2024
Saara
New ZealandNothing
Clean and quiet
Stayed in March 2024
Bidarray, France
Costa Mesa, USA
La Spezia, Italy
Reutte, Austria
Sozopol, Bulgaria
Centola, Italy
Blackpool, UK
Mirissa, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content