Nothing

Clean rooms, great pool, excellent food and the staff was incredibly nice and professional.

Stayed in April 2024

Nothing

Everything

Stayed in March 2024

Great room with a stunning view of the Iglesia Nuestra Señora de La Merced from its terrace, which was ideal to enjoy Easter processions. The location is great, the service is outstanding and the menu is really well-rounded, with local as well as international dishes. Quite an enjoyable place with a pool, gym, service room, and nice lobby/restaurant to read or relax.

Stayed in March 2024

It was very difficult to regulate the water temperature in the shower. Beyond that our stay was picture perfect.

Breakfast was wonderful and Jesus took very good care of us every single morning. The bed was very comfortable. I appreciated the room darkening curtains. Our view faced out the back of the hotel with one window facing the church. The location could not have been better.

Stayed in March 2024

Room floors could’ve been swept better, restaurant food could’ve been fresher

Free water + chocolate, great location, great bed

Stayed in April 2024

The location was perfect, the hotel was beautiful and immaculate. The staff were kind.

Stayed in March 2024

Nothing to not like!

Entire staff is courteous, kind, helpful and just plain great!

Stayed in March 2024

The fixed breakfast was a little limiting for a vegetarian, but the restaurant was beautiful and the staff was beyond helpful.

The location was great, right next to alot of cute restaurants and really central to the safer walkable areas of old town. The room was beautiful, the bed was so comfortable, the balcony was adorable. The amenities and little aesop bottles were lovely, it's so nice to use high quality products on vacation and not have to pack them. The pool was perfect in the middle of a hot day.

Stayed in March 2024

No family suites

Great location in Casco Viejo, lovely rooms

Stayed in March 2024

The shower was only a rain shower which makes your hair always wet …next time I would choose a higher category of room

Stayed in March 2024

Excellent Location. Attentive and kind Staff. Aesop toiletries - gasp- so amazing. Beautifully designed hotel. Breakfast was included and sooo delicious.

Stayed in March 2024

Nothinh

The room was spacious and well appointed, great rooftop pool amazing breakfast!!!

Stayed in March 2024

Absolutely nothing was lacking in this hotel. As other guests have mentioned, it was a little noisy in the square by the hotel at night, but we found it charming and the noise didn't detract from our stay. And earplugs were provided if guests wanted them.

This hotel was beautiful, perfect location, and the staff exceptional. From the moment we arrived we were treated as though we were special guests (we weren't). Our room in this historic hotel was large and comfortable. And the location was perfect!

Stayed in March 2024

Only down side was late disco/music from bar opposite side of the square.

Excellent location in old town near to lots of sights, bars, restaurants. Nice room overlooking square. Good facilities in room. Really enjoyed our stay and highly recommend it.

Stayed in February 2024

Can we make an agreement with the rooftop lounge across the street to reduce volume, bass or just change up the music every 5 mins for variation, or how about volume down after 10pm?

The people were awesome.

Stayed in February 2024

No

Great

Stayed in February 2024

Location was perfect

Stayed in January 2024

The room was well lit during the day. However, nighttime lighting was inadequate. Service during breakfast was slow. Food options were limited and lacked flair. The availability of more English language TV channels would be beneficial but not necessary.

Hotel was within walking distance of attractions, restaurants and shops that were of interest to us. The view from the balcony that overlooked the square was excellent. Staff members were very friendly and helpful. Room temperature was comfortable.

Stayed in February 2024

Everything was perfect !!!!!!

The hotel exceeded my expectations. Every staff member was super friendly and helpful. Absolutely loved this hotel!

Stayed in February 2024

How dry the air conditioning air is...

Erica and her team were superb. Professional, knowlegable and kind throughout.

Stayed in February 2024

A bit overpriced

Beautiful room, great location, and wonderful service. Also, the food in the restaurant is very good.

Stayed in January 2024

The sound of the Bells from Iglesia next the hotel. Every 15 minutes from 6.30am to 10pm. Terrible. The management of the hotel should make arrangement with the church. This is bad for business.

Charming hotel on A good location in the heart of casco viejo. Frienly and helpfull.

Stayed in February 2024

Nothing

Wonderful location, heritage character. Lovely staff, spacious. Rooftop pool and library. Nespresso coffee makers.

Stayed in February 2024

Lack of good breakfast with many options.

Swimming pool, excelent location near the old town and the services were also excelent.

Stayed in January 2024