Calle 1era, casco antiguo, Panamá, Panama City, Panama
#12 of 127 hotels in Panama City
Guests' ChoiceBased on 363 hotel reviews
8.8Cleanliness
9.0
Comfort
9.2
Location
9.7
Facilities
8.7
Staff
9.5
Value for money
8.5
Free WiFi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Jean
United States of AmericaNothing. I could live in this hotel, especially the suite I had been unknowingly upgraded to the first time I stayed.
Every employee was as helpful and welcoming as they possibly could be. Most also speak English. I stayed before and after a wilderness trip, & I really savored the comfortable room after a week without electricity. Several staff members asked about my trip - as a woman traveling alone that level of personal attention was highly appreciated. Great receptionists, wait staff, & Erick the bartender is excellent. Both rooms were perfectly quiet. The location is primo. Breakfast is off a menu and superb. My favorite breakfast was yogurt, granola, and fruit. They brought my tea with steamed milk. Everything perfect.
Stayed in April 2024
Reviewed: April 16, 2024
Peter
Cayman IslandsThe food was excellent and also the service arc a whole way excellent
Stayed in April 2024
Reviewed: April 4, 2024
Gloria
PanamaLocation food
Stayed in April 2024
Reviewed: March 31, 2024
Jeffrey
CanadaGreat place, great location, great staff.
Stayed in March 2024
Reviewed: March 27, 2024
Romy
NetherlandsThe rooms are beautiful and were very comfortable with a super big and cozy bed. The ambience is chique and the staff were very friendly helpful and approachable. We were especially grateful at how helpful the staff was when we needed to leave for a few days to go to the san blas islands islands, arranging for our bags to be picked up in the room, stored and then brought to our new room once we returned.
Stayed in March 2024
Reviewed: March 22, 2024
Catherine
United KingdomBeautiful hotel in the perfect location for exploring the old town. The staff are fantastic, nothing is too much trouble for them. I would love to stay here again if we are ever in Panama City.
Stayed in March 2024
Reviewed: March 21, 2024
Janice
United States of AmericaAll was great
Perfectly located right at the tip of the Casco Vieja, just steps from the water. Beautifully appointed rooms with a gorgeous lobby.
Stayed in March 2024
Reviewed: March 19, 2024
Michael
United States of AmericaReception was a bit small, and the restaurant and bar were all together at the front. It was like walking into a classic french restaurant.
Excellent staff. They were friendly and attentive. Location was also great.
Stayed in March 2024
Reviewed: March 19, 2024
Lih-jen
United States of AmericaNone
The location of the hotel is excellent.The room is beautiful and well decorated.
Stayed in March 2024
Reviewed: March 1, 2024
Godfrey
Trinidad and TobagoThe 2 levels does have its challenges. The room can become more spacious with different furnishings. The safe was giving trouble.
Good breakfast option. Great location. Warm and friendly staff.
Stayed in February 2024
Reviewed: February 29, 2024
Nick
United States of AmericaNothing
The convenience, rooms and the awesome staff
Stayed in February 2024
Reviewed: February 25, 2024
Bozena
CanadaThe air conditioning was very noisy and kept waking us up!
Great location, beautifully furnished, helpful staff!
Stayed in February 2024
Reviewed: February 20, 2024
Theodore
United States of AmericaOur room looked "out" into a small interior "courtyard" where people might stand right outside. Privacy didn't become an issue, but this particular room doesn't have the greatest view - which didn't bother us either because we were mostly out and about.
Staff went out of their way to get us some food on a late arrival.
Stayed in February 2024
Reviewed: February 14, 2024
James
United States of AmericaThe air conditioning was a little eccentric: either too cold or not cool enough no matter the setting.
A fun hotel with young and engaging staff.
Stayed in February 2024
Reviewed: January 31, 2024
Simone
United States of AmericaWalls dirty in places, bad paint touch up, moldy bathroom caulking
Beautiful old building, but might need a little TLC
Stayed in January 2024
Reviewed: January 31, 2024
Carlos
Panamachange of decor pillow covers and bed head rest. They were stained.
Room temperature, bathroom and terrace.
Stayed in January 2024
Reviewed: January 22, 2024
Leigh
United States of AmericaVery refined boutique hotel with lovely staff in a vibrant part of the city.
Stayed in January 2024
Reviewed: January 9, 2024
Georgina
United KingdomNothing!
The hotel is in a great location, beautiful building, the staff were really incredibly helpful and friendly, and my room was fantastic.
Stayed in January 2024
Reviewed: January 5, 2024
Deborah
United States of AmericaThe location is ideal for exploring Cosco Viejo. The staff were incredibly kind and friendly.
Stayed in January 2024
Reviewed: December 13, 2023
Evelin
United States of AmericaRomer and Kenert were excellent host.. despite not having wifi during my stay which can be an inconvenience because in this day in age, it’s extremely needed for those of us that depend on it to work remote.
Stayed in December 2023
Reviewed: November 28, 2023
Sunny
United States of AmericaSpiral staircase to bathroom, iffy cleaning schedule
Great location…, wonderful staff
Stayed in November 2023
Reviewed: November 28, 2023
Andreas
United States of AmericaVilla Palma has tons of historic charm to it, including the furniture. It’s in a great location close to the waterfront in Casco Viejo and everything is a short walk away. The staff was great all throughout our stay and was super helpful with whatever we needed. Thank you Sain and team!!
Stayed in November 2023
Reviewed: November 8, 2023
Timothy
FranceLocation and it’s cleanliness
Stayed in November 2023
Reviewed: November 7, 2023
Pierre
Costa RicaI spend a very romantic weekend. The place is perfectly located in the center of Caso Viejo, from far the best neighborhood of Panama. Full of restaurant and bars. The hotel was excatly as expected. The room had a very cute balcony.
Stayed in October 2023
Meriden, USA
Prague, Czech Republic
Liverpool, UK
Fortuna, Costa Rica
Thekkady, India
Zitácuaro, Mexico
Faedo, Italy
Martina Franca, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content