The pool area was well (over) staffed and pleasant but clunky with ordering and payment. The lady in the spa was not a great communicator but the massage my wife received was good. The wait for concierge was long but the service was very good as they assisted with the hotel museum visit, transport to Robinsons and the airport. The business centre printed three sheets of paper for $5 where the prior resort on Panglao printed the same for free. It’s a small thing but noted.

The rooms, whilst classic (understood) were outdated and the fixtures and fittings old, particularly the bathrooms. Furniture was dated without being antique and the view of the function marquee was disappointing. Aircon was loud and the necessity of housekeeping to disturb at inconvenient times to deliver chocolates was not necessary. Tap bar was a great experience but the live music level was too high for an intimate space. The food was fair at best and I will single out the the Niçoise salad I received was the lowlight of my Philippines holiday. The presence of a pharmacist conference was disappointing as they took up every chair and table in the lobby’s, restaurant and bar and gave the feel of a motel or function centre where my understanding was the hotel sought the feel and ambience of classicism. This being said, the near constant cycle of weddings, school formals and events made the experience exhausting with activity without the feel of relaxation and that private guests were in the same ‘churn’ . I completely understand the necessity of the financial return required to run a hotel of this size however, that’s not the image that is being presented of a luxury hotel in a major Asian capital. Just my opinion.

Stayed in April 2024

It is palatial, it has the lobby of a Hollywood and aura of a heaven

Breakfast:: Beggers feeling in Breakfast, pathetic queuing to be served and being noticed what you eat Room:: was cozy room service took ages Never had dinner

Stayed in April 2024

Classical elegance, especially in the lobby. Comfortable room. Extraordinary breakfast with cooking stations for Korean, Chinese, Filipino, Halal, Italian and British food with close to 20 chefs working. Great if you want to start the day with a Korean spicy blood cow sausage, but less good if you want a cheese sandwich. Nice gym and pool.

Stayed in April 2024

The suite where we stayed in. Drainage in the Shower room is clogged/defective. Shower hose is not working properly. Room is too dark and can't open the heavy curtains easily.

Ambiance esp lobby. Also the location.

Stayed in April 2024

A landmark in Manila. A building with a history to tell. I opted for a room in the 'old' building - and i was right : the room was spacious, with a view to Rizal Park and the entrance driveway. Buffet Breakfast is spectacular ! Starting by 6 am. With a large variety of pinoy, chinese, korean, american and european food. The pool is good. With 3 segregated areas for kids, non-swimmers and swimmers. With a bar integrated. The gym is well equipped, and has a locker room with shower. Can also be used for pool users. Security is excellent. Luggage wil be x-rayed upon checkin. Guards and dogs at the entrance and exit.

Stayed in April 2024

There were molds in the bathroom sink.

The staff were very friendly, all smiles and helpful. The nice view of Manila and Intramuros from my room. There was a fruit plate and chocolates in the room.

Stayed in March 2024

Carpet needs to be replaced .. worn out already .

Location and friendly staff

Stayed in March 2024

Breakfast is not at par with other hotels around the Metro. It's such a hassle to line up for food and be served by a few staff behind plastic barriers. Almost all of the hotels kept up with the times and removed the barriers already, this facilitated the easy access and increased the overall ambiance and breakfast experience.

Room is well kept and clean. We love the overall ambiance of the hotel.

Stayed in March 2024

The Wifi was not good, signal fluctuated specially at night. Food at the tent city where we had the event wasn't really good.

The rooms were spacious and the staff were courteous. Check in and check out were fast. Buffet breakfast was ok. Though how it was served (behind a glass and server gives you the food) was a bit restrictive.

Stayed in March 2024

none

family bonding after moms wake

Stayed in December 2023

The buffet changed. It was not as many as before.

Everything was fine! Still the manila hotel!

Stayed in December 2023

The king size bed in the suite was incredibly uncomfortable. I would have expected a softer mattress at this level of hotel.

The staff was able to set up roses in my room as I had requested.

Stayed in March 2024

Not a fan of the glass surrounds to the food serving stations in the Cafe Ilang-Ilang. The pre-covid open style made food access easier and food displays more appealing.

The leisure centre has been refurbished and the new sauna and steam rooms are working well although the jacuzzi has gone.

Stayed in February 2024

Dinner - not enough choices on Filipino Food - adobo was duck adobo - who eats duck adobo? In the Indian Food, the curry was crab.

Not much, maybe the desserts.

Stayed in February 2024

Rooms checked for basic supplies. Only 1 pair of slipper in the room. Updated facility info. Pools posted close for renovations but we can see guests in the pool ?

Breakfast is excellent. Excellent variety.

Stayed in January 2024

Sometimes the outside pool smelled a little and hard to pull the shower handle. Also no wash cloth.

Old and new architecture mixed in. Love the historical aspect of the hotel and the beautiful clothes staff wore. Food was great too.

Stayed in February 2024

Worn out carpet and upholstery.

Proximity to historical sites

Stayed in February 2024

None

Iconic location.

Stayed in January 2024

The twin bed is much smaller than a twin bed from the USA.

The breakfast was decent. A bit pricey.

Stayed in February 2024

Us personally did not like the breakfast that much. Although we like that portions are served from the buffet instead of self service it had a canteen feeling. Feeding the masses instead of a relaxing quiet breakfast. For our taste most food (especially cooked ones) were to oily. For us as europeans most common areas like lobby, bar, restaurant were too cold, so take a scarf or shirt with you.

Beautiful hotel in walking proximity to the old town of Manila. The service is excellent and staff very friendly. The rooms are spacious and have all the comfort you can ask for. The bar has excellent drinks and life music.

Stayed in January 2024

Location and the vintage look inside roomsp

Stayed in January 2024

Some parts of the room still needed maintenance

Old grandiose hotel.

Stayed in February 2024

Food in the bidder was cold and very expensive for food that was not cooked fresh as all eating areas were cold.

Hotel was beautiful. Good choice of restaurants.

Stayed in January 2024

breakfast buffet served. Employee were grate.

Check in before and love the breakfast buffet reason why we book this time. Breakfast buffet was fair, hot coffee served was not hot had breakfast the 4 breakfast buffet. food was prepared not like before. Rice sticky steam rice and fried rice is cold and sticky. fruits are bad not sweet at all. presentation of food is not appetizing . Bread was fine. No Filipino food like puto bong bong and bibingka still Holiday but non of this were served to tourist.

Stayed in December 2023