8020 Tartak Street, 00979 San Juan, Puerto Rico
#63 of 81 hotels in San Juan
Guests' ChoiceBased on 558 hotel reviews
7.3Cleanliness
7.6
Comfort
7.6
Location
8.9
Facilities
7.5
Staff
8.5
Value for money
7.1
Free WiFi
6.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 26, 2024
Laura
Puerto RicoIt is under construction, too much noise begin at 7:00am, the room phone was out of service,
location is excellent, pool is nice
Stayed in April 2024
Reviewed: April 6, 2024
Gilbert
United States of AmericaThe shower and commode were small. It was manageable but not what I expected.
The room was clean and relatively comfortable. There was a nice sized balcony, a safe, etc. The location is very good -- walking distance to a really nice section of the beach at Isla Verde.
Stayed in March 2024
Reviewed: April 2, 2024
Priyanka
United States of AmericaThe bathroom size and very little hot water was coming from it. And no drinking water was provided.
The location
Stayed in March 2024
Reviewed: March 22, 2024
Nelson
United States of AmericaIt was okay.
Location
Stayed in March 2024
Reviewed: February 3, 2024
Mabel
United States of AmericaDoesn’t include breakfast buffet
location
Stayed in February 2024
Reviewed: January 2, 2024
Yvonne
United States of AmericaThe breakfast buffet at 80twenty was $20 per person and it was not good! The walls are very thin you can hear everything outside of your room!
Location Verace was delicious!
Stayed in December 2023
Reviewed: January 2, 2024
Brendaly
United States of AmericaNot showing a customer service orientation, dismissing a request to accommodate a vegetarian request at pool restaurant (1 out of 4 people who wanted breakfast). Then, at main reception we were told by the general manager “Only positive comments allowed” while we were bringing up the complaint from that pool restaurant; he kept on typing, not making eye contact and checked us out. He did not stop to listen, not acknowledge the complaint. It was a female employee standing next to him who asked for details about the situation and offered an apology. The situation Left a bad taste after an otherwise nice stay of our 2-suites with 4 guests at an overpriced hotel for the night.
Spacious and well decorated for Christmas. Quick check in. Great pizzas from brick oven and delicious food at the main restaurant. Billy the porter was always helpful and friendly!
Stayed in January 2024
Reviewed: December 31, 2023
William
United States of AmericaDidn’t like all the talking in the hallway late at night
Stayed in December 2023
Reviewed: December 19, 2023
Luis
Puerto RicoOur room was not cleaned during our stay. The phone was never answered, and I had to go to the front desk to request clean towels and an additional blanket. Billie was awesome, he was friendly, always greeted us and actually provided the clean towels and blanket we requested.
Lobby and main areas were very nicely decorated.
Stayed in December 2023
Reviewed: December 18, 2023
Argelia
United States of AmericaExcelent!
Stayed in December 2023
Reviewed: December 16, 2023
Lutgardo
United States of AmericaThey need to fix the bathrooms and showers
Stayed in November 2023
Reviewed: December 14, 2023
Helge
NorwayCold water in the shower.
Location
Stayed in November 2023
Reviewed: December 11, 2023
Anais
Puerto RicoNot aplicable
Stayed in December 2023
Reviewed: November 26, 2023
Yadira
United States of AmericaMy room wasn’t cleaned on my second day stay and when I complained I was told that there was no one to clean until the following morning. When you call the front desk after 5-6pm no one answers and your are brushed off nicely when you walk to the front desk to speak to someone in person. They supplied me with clean towels that day and I was leaving the following so it made no sense to have someone clean it for a few hours since check out was at 12:00 and you have to leave with your luggage there’s no coming back to get your things. Plumbing needs replacing since sometimes water is cold or too hot for showering no adjustment works.
It was very well situated, and looks nice from the outside, bar and restaurants in the facility as well as outside, super market close by and salons.
Stayed in November 2023
Reviewed: November 26, 2023
Mildred
Puerto RicoNo hot water in the room
Loved the place near a lot of other places to hangout 😊
Stayed in November 2023
Reviewed: November 19, 2023
Coral
United States of AmericaBreakfast was not included.
The location and the pool area
Stayed in October 2023
Reviewed: November 13, 2023
Leslie
United States of Americawe only stayed one night and did not use the pool or other facilities.
Stayed in October 2023
Reviewed: November 5, 2023
Nicole
United States of AmericaIt needs upgrading. Room service needed.
The property is close to the airport. The on-site restaurant food was amazing and reasonably priced. The staff were very friendly. Safe
Stayed in October 2023
Reviewed: October 30, 2023
Yvette
Puerto RicoBathroom needs TLC, leaking
Location
Stayed in September 2023
Reviewed: October 22, 2023
Makaio
British Virgin IslandsBuffet could have been better
Buffet could have been better, but the breakfast menu was great and the location was great.
Stayed in October 2023
Reviewed: October 11, 2023
Linh
United States of AmericaNo house keeping on 2nd and last day, I needed to call front desk to request. Dead cockroach on the carpet next day ( pic taken for proof ). Forgot to report the problem. Otherwise. The stay is pleasant and hotel entrance is very welcome appearance.
The location is okay, a bit convenience to stores and restaurants.
Stayed in October 2023
Reviewed: September 25, 2023
Jeffery
United States of AmericaShower in room wasn’t comfortable very cold when it was on Hot
Stayed in September 2023
Reviewed: September 22, 2023
Eileen
Puerto RicoBathroom
Location
Stayed in September 2023
Reviewed: September 13, 2023
Reyes
United States of AmericaInternet didn’t worked and Service didn’t solved the problem.
It was clean and comfortable
Stayed in September 2023
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