Good selection for breakfast, but the hot food was cold The gym was very small, with equipment broken and not fixed so not able to use, which was a disappointment for a hotel of that size There was an air con unit above our room that was making a really loud noise and kept us awake all night, but only for our last 2 nights. The staff did come to investigate, but it was our last night so not a lot they could do Food in the pool bar was not good. Fries were cold, bread was stale for sandwich. Member of staff informed but not interested

Location was excellent Staff were helpful

Stayed in June 2023

the stateroom attendants did not come on day 1 and even placed a Do not disturb sign on the door (we never placed it)

location

Stayed in May 2023

Stairs/steps to children’s pool and beach could be difficult with pushchairs or if you have difficulty in walking. No lift in some areas of hotel, pushchairs had to be carried up and down stairs.

Very good breakfast. Friendly staff. Lovely views to pristine beaches.

Stayed in June 2023

Slightly out dated, but that’s adds to the character of the place which is not bad

Clean, great location, relaxing, beautiful ocean view

Stayed in June 2023

I had book for disabled room. Which I was allocated! However I am unable to walk at all. I could not use the shower without having help. There is no handle to crab for for safety. That was a let down.

I really liked the location of the hotel.

Stayed in May 2023

Breakfast buffet could be better food warmer and proper breakfast tea should also be an option. An option to make a cup of tea in the room would be nice

Service was great, staff excellent they were polite and obliging.

Stayed in May 2023

The view from our balcony was absolutely incredible, the staff were all very lovely and accommodating and our room was always very clean.

Stayed in May 2023

Bring your own hair dryer as the one in the hotel is not very good. The breakfast was not great scrambled eggs very runny.

close to bars restaurants and beach. very clean. staff very helpful and friendly. Beds comfortable and good pillows. clean towels and cleaning every day

Stayed in May 2023

Loved everything.

Magnificent view of the beach. The grounds and location of hotel is wordy of 5 stars. The room was beautiful with a very large balcony, a little dated but extremely comfortable. My biggest mistake was booking a massage on my last day. it was fabulous and Anna had a wonderful technique. I would have had one everyday!!! Please make sure you book it on arrival. We had lunch 3 days at the pool restaurant and it was great. Staff were always so nice and attentive especially Patricio (hope I have spelling right). Thank you for your lovely smile everyday. Pool was wonderful and water temp glorious. Cannot wait to come back to this hotel.

Stayed in May 2023

Rooms need maintenance Old facility

Great location facing the ocean

Stayed in May 2023

Need maintenance as old building

The sea view amazing

Stayed in May 2023

Casino is very basic

Great view , breakfast was pretty good, nice pool & view , Staff were very helpful but not very friendly or welcoming

Stayed in May 2023

Nothing

Rooms, location and friendly staff

Stayed in May 2023

I was disappointed with the customer service to the people at reception. They seldom smiled, asked me how I was and most of the time when I asked them they didn’t ask me back. The people in the lobby were much better. Also, the wooden walkway to the beach is broken with large pieces of wood sticking out. Most of the sun loungers are too old and uncomfortable for o lay on. I also didn’t like the food- the pasta I ate in the restaurant was so bad I couldn’t eat it.

It’s a good location on the quieter side of the main strip, but still close enough if you want to walk to the busier part.

Stayed in May 2023

breakfast, could be better. Portugal is know to have a variate type os breads. Breads are few and sometimes not fresh.

location in front of the beach. Excellent view.

Stayed in April 2023

location

Stayed in May 2023

The breakfast was the only slight issue, it gets extremely busy so best to get there very early, and the scrambled egg was absolutely awful but other than that it was good!

The pool was amazing! Also the lobby and the outside section where u can enjoy a drink looking out to sea was lovely, I’d definitely stay here again!

Stayed in May 2023

There were a couple of times that we had miscommunication with the front desk. Once was in regard to laundry services (I received conflicting information from two different staff members). The second, and most important was a mix up with booking spa services for a birthday! Fortunately, there was availability for us to receive them on the day we wanted but it was at a different time and it impacted the day we had planned. In both instances we spoke with the same front desk staff member. I will acknowledge that our different languages may have played a small part, but I believe it had more to do with his listening skills. I say this because when I would repeat my question or request he understood the topic but wasn’t answering the question.

Great location in Portimão! Exceptionally clean and continually maintained throughout the day, beautiful location on the beach, walking distance to many superb restaurants and lively nightlife with great views and food! The spa service we had (massages) was incredible! Breakfast was included and delicious. It is buffet style with a wide variety of food and beverages to choose from. Poolside restaurant had many food choices and we were happy with our lunches there. We loved the free use of umbrellas and chairs at the beach! We found the prices at the hotel and in the area to be very reasonable especially for the location. Check in and check out was very easy. I would recommend the hotel and would choose to stay here again!

Stayed in May 2023

Nothing

Everything,location,food,staff,great pool area,walk down the steps and your onto the beautiful beach,if you want a bit of noise your 5 mins from the strip where there's plenty of bars and restaurants

Stayed in April 2023

Rooms and common areas (excluding reception) are a little run down and would require a little TLC.

Affordability and excellent access to the beach.

Stayed in May 2023

The free parking wasn't on site but a few minutes walk away.

The room was gorgeous and well appointed. The decor was a little old but thats not a bad thing, think retro Monaco.

Stayed in April 2023

Great location

Stayed in March 2023

Saltwater pool, prefer fresh water

gOOD bREAKFAST

Stayed in March 2023

The hotel is a bit oldish.

Location is great.

Stayed in April 2023

amazing staff

Stayed in March 2023