I couldn't fault

Everyone was so helpful, polite and made our stay very special, will definitely be back next time I'm over here. Thank you for everything ☺️

Stayed in May 2024

Gym wasn't great

Room was spacious, food was good. Good location.

Stayed in April 2024

The room was very nice. Spacious & very comfy bed. However, the room could do with a lick of paint & some new furniture. More drawers in the room would be good too.

We enjoyed the location very much. The breakfast, lunch & dinner was excellent. Plenty of choice. Staff were wonderful. Friendly & very helpful. Entertainment was very good. The pool, outdoors & indoors was lovely. Plenty sunbeds. Seating areas lovely around the pool area. Really loved it.

Stayed in May 2024

The Ala Carte and the Local Restaurant options that are provided as extras for AI - you receive poor service as you’re seen as sub par to the paying customers that they also receive. We found staff in both restaurants gave bad service. In comparison the buffet we received outstanding service. The property really needs renovation, with some very tired looking features. The location is isolated so you wouldn’t want to stay too long without a car. We did 10 days which was too long but had a car for 2. We would stay again for a shorter period. The entertainment was very lacking during our stay, the staff were nice but many of the activities didn’t happen, perhaps because of low season. The kids club is also for 4+ so we were unable to utilise the child free time on this occasion.

We loved the accommodating staff who really excelled in ensuring our comfort. We were thrilled with the variety of options within the buffet- it was really accessible to eat healthily and going with a young son he had lots of options including porridge which were all baby friendly and sugar free. Very grateful for GF options too. Gym is good and the sauna is very good and quiet. Ze in reception was outstanding, as were our cleaners and the gentlemen at the buffet restaurant who all went above and beyond. There’s a playground close by (walking distance) which is awesome for children!

Stayed in May 2024

The food was great but there could have been more kid options.

The location was great. Right on the beach and a nice little boardwalk. A park up the street for kids to play at as well. The kids club was great for the kids as well. Staff was amazing and super helpful

Stayed in May 2024

The bartenders aren't good at making cocktails. My martini was served in a tumbler and hilariously had a lemon placed in it, and it still had the peel. The room floor was entirely tiled and it was the same as the bathroom. No carpets at all, so it felt utilitarian and less homie. Room key kept malfunctioning, they issued me keys on check-in but when I arrived at the room it didn't work. The wifi password printed on the room guide didn't match the real password, so I needed to get help from staff to get the real password.

I like the location, it is on the beach / marina, and was close to a friend's house. The beach area is fantastic and rare for the island. The hotel had entertainment at night just like a cruise ship. Drinks are included in the all inclusive packages. The air-con was fantastic. The staff tried their best to be accommodating.

Stayed in May 2024

Buffet ..loads of food but nothing authenics

Well situated but hotel in need of refuburnish

Stayed in April 2024

Very updated hotel. Food is average , nothing special. All-in is not worth money. Beach is not beach.

Stayed in March 2024

we had a lovely spacious room overlooking the harbour, which had kitchen facilities that we were not expecting. Nice comfortable beds and lovely white linen. The pool area is great with plenty of sunbeds for all guests. The dining area had plenty of choice but it was pretty average food. Staff were all friendly and helpful. It is situated on probably the only sandy beach on the island, plus there are several cafes and restaurants you could walk to on the harbour if you wanted a change from the hotel.

Stayed in April 2024

Just fantastic for a January getaway Food was excellent especially in the A la Carte restaurant

Stayed in February 2024

Guests were allowed to use the very small sauna in dripping wet swimsuits without a towel, and almost all of them went into the indoor pool without a shower, the turkish bath was closed. There was no clear sign about the hygiene rules whatsoever, only a long text mentioning the shower somewhere down the list. For me this was a problem, I did point this out to the reception.

Very good location right at one of the only two sandy beaches of Madeira, with a big and very nice outdoor and pool aerea, the business model of the hotel is "all inclusive" (the only booking option) with an endless and impressive list of drinks and a very rich variety of food practically all day long. I skipped breakfast right away and I drink at the most one glass of wine, so for me it was all a bit too much, but the other guests clearly enjoyed this formula very much. I loved to swim in the big outdoor pool looking up at the palm trees. I did completely avoid the indoor pool though. The rooms (I had a balcony with sea view) are a bit small, but comfortable and very clean.

Stayed in March 2024

Everything's great except for the coffee. The only good one (from real coffee machine, from grains) is in the bar that opens at 6 pm. It would really make a difference if you put someone from stuff in there for the whole day or at least breakfast.

A very pleasant stay. I was on vacation with my mom. First day there were construction works near the hotel and they moved us to another place for one night but they handled it flawlessly. The stuff was always helpful and eager to fulfill our requests. They moved us to a better room, even though they didn't have to and helped us with the parking. When I got sick a receptionist called a doctor and sent food to my room. Meals were tasty and diverse. Even though it's not the newest hotel it has everything one's need: good pool, gym, free sauna, relaxing spaces. It felt more cosy than the 5 star hotel we were in during first day. Thank you for the experience!

Stayed in March 2024

The Orange juice was nothing like orange juice! Would it be too expensive to give us real, fresh juice? The outdoor pool was too cold and the indoor pool too small for the size of the hotel; Cheap ice cream;

Hotel location; Sea view room; Activities & the Team; All staff were excellent; Having evening entertainment every night - although there were a couple of nights it wasn't very good; selection of food in the self service restaurant; Chef who looked after my Gluten free diet - he cooked me separate food on several occasions when there was little that I could eat of what was available; The Al-a-carte restaurants;

Stayed in March 2024

Absolutely fantastic value! The standard at the hotel was exceptional and its the best All Inclusive I have ever been to. Nothing was too much trouble for the staff. It was excellent!! We will be going back next year

Stayed in March 2024

Decor could do with updating

Location and staff on reception were very helpful and friendly

Stayed in March 2024

Some of the fixtures were a bit dated and there was one member of staff who was rather rude in the restaurant Local.

The location was lovely - out of the way but with easy access to everything we needed or wanted to see. The staff were generally nice, especially Cristina on the front desk - always on hand to help. The entertainment was great, some fantastic voices.

Stayed in February 2024

Only two minor things. If in the room description says minibar, there should be a minibar, not the empty fridge. Full minibar with variety of drinks and snacks with a pricelist. That's definitely missing. And if it says that room is equipped with coffee/tea maker, only the coffee/tea maker (machine) is not enough. There should be a plate with a coffee/tea/sugar. A minimum.

Everything is perfect. Location, staff, food, pools, beach, live music (samba) evenings, surroundings, nature..second year in a row now in Calheta. Definitely coming back again

Stayed in February 2024

A little remote location. Car rental recommended.

We liked this hotel very much. We liked the wide variety of food, good parking option, enjoyable evening shows, nice staff. Supermaket and sandy beach nearby.

Stayed in February 2024

Surprised that the Savoy allowed men in the restaurants wearing shorts and vests ! Poor quality drinks especially the cocktails.

Good choice at meal times, Good location, close to beach and supermarket

Stayed in February 2024

There's nothing not to like

My sister and I have just returned from a fabulous 4 days winter sun. Our annual January recharge! This hotel was fabulous. The food was wonderful the overall feel of the place was so calm and relaxed. Spotlessly clean! The evening entertainment was an added bonus. We will return without doubt

Stayed in January 2024

When we arrived we were told that we got a free upgrade which was incredible. Large room with a view to the ocean on the top floor with spacious sitting room and huge bathroom. There were all the essentials that you need including a toothbrush and shaver etc. It's an all inclusive resort and the food was delicious. Huge choice and different themed dinner every night. Including entertainment and activities around the pool. We stayed for 2 nights and it was a great experience. Very quiet and peaceful resort.

Stayed in January 2024

Everything was great The food was very tasty and varied.We really like Poncha lesson and the folklore group of Madeira :) Just a quick shoutout to commend your team, especially the animators and service staff. They're awesome! With their positive energy, friendliness, and care, they made my vacation even better. We will definitely come back.

Stayed in January 2024

I had expected the property to be a bit more premium in terms of fittings and rooms. The room was awkwardly laid out, specifically the bathroom.

It’s located right on the beach. There is a taxi rank right across the street which makes it easy to get around.

Stayed in December 2023

There was little to dislike. The outdoor pool could have been warmer and on days where it was cold the aqua classes held inside. We were sorry that the menu in the A La Carte dinning option had changed and was not to our taste.

The breakfasts in the A La Carte restaurant were excellent given my mobility issues. The food and drinks were good. The quality of the evening entertainment was good-it included a brilliant magic show and several dance demonstrations and shows.

Stayed in December 2023