We upgraded to a suite due to it being myself and my adult son and were expecting two separate beds in the one area and a separate lounge area but we basically got 2 interconnecting rooms, one with a double bed and the other with a single bed and couch which is not what we were expecting or thought we were paying the extra cost for which was very disappointing and not worth the additional cost. From previous experience to a 5 star hotel a suite normally consists of a sleeping area and a separate lounge area.

Breakfast was excellent and there was an excellent choice on offer

Stayed in April 2022

Nothing really

The choice of food was great.

Stayed in March 2022

breakfast excellent, dinner average

Stayed in February 2022

It is difficult to identify anything we didn't like about this hotel. NYE was a little flat in the bar (lacking in atmosphere) but the fireworks display at midnight more than made up for this.

The biggest asset this hotel has is its staff, who are professional courteous and extremely helpful. Other than staff, there are many 'little touches' that made our stay quite special, including the complimentary bottle of fizzy wine in the fridge and the beautiful boxed cake to welcome the new year. Breakfast is excellent, lots of choice, fresh fruit, yogurts, cheeses, salads, breads, pastries and the option of having a breakfast cooked to your particular needs and choice. Although our stay coincided with the Omicron outbreak, we felt 100% safe - top marks for hygiene and adherence to public health guidance. The fireworks display on NYE was superb.

Stayed in January 2022

Although the kids playground was huge the kid club was not available during our stay. This was slightly frustrating as it was the main reason we booked the hotel. The food at the restaurant was also just average but the marina and is vast array of restaurants is a short taxi away.

We booked a 2 bed 2 bath apartment within the resort which was fantastic. The kitchen was well equipped and it had a dishwasher and washing machine. The buffet breakfast had an amazing spread, the spa was great, the gym clean and the staff super friendly.

Stayed in January 2022

Good facilities for children. Very good buffet breakfast. Great location for golf courses.

Stayed in December 2021

One evening a group took over the bar area which felt a little selfish. We felt uncomfortable being there and unwelcome. This was only one evening of 4. So we didn't complain.

Hotel was clean, bright and comfy. Often at this time of year the facilities are limited. But this was not the case. Breakfast was excellent, wide selection and fresh, bar area was nice, accommodating, good food and drinks. Excellent cocktails. Had an upgrade and the suite was lovely. Option of daily housekeeping was appreciated, this has been lacking in our country. The spa was fab and my husband took the black week deal. Loved the relaxation areas.

Stayed in November 2021

It was crowded.

The swimming pool and the breakfast. The staff at the restaurant was really keen to please.

Stayed in September 2021

The size of the beds , very small bed for a deluxe king room , also not enough sun loungers for the size of this property.

Lovely food, very friendly and efficient staff , everything very clean .

Stayed in October 2021

Cooked breakfast could be a bit hotter

Room facilities and pool areas

Stayed in September 2021

No sauna, paid access to the Spa

Amazing fries and free parking:-)

Stayed in September 2021

Check out, asked if able to use facilities, after the check out as the flight was late afternoon and there was no facilities to use to take a shower before. I would have been happy to pay if needed. Seems hilarious that an hotel in beach area is unable to provide this. I have stayed in hotels that were far from being a 5 star hotel all around the Europe and all of them provided this service and were willing to help.

People and staff very friendly, room well maintained.

Stayed in September 2021

Excelente pool.

Stayed in August 2021

Breakfast was great, good choices and very covid secure by ensuring everyone actually used the hand sanitiser and wore gloves

Stayed in August 2021

Menu could be better

Staff

Stayed in August 2021

The staff could have been friendlier.

The pool was lovely, great being beside the golf course and handy having a shuttle bus down to the marina and beach.

Stayed in July 2021

Everything was good can't fault it at all.

Very happy with my stay here. Super staff friendly and polite. I highly recommend this Hotel.

Stayed in June 2021

The hotel only had a 20% capacity so we asked if we could move to a room with a balcony on the other side, and they wouldn't let us. We thought this was terrible customer service as it would have been no difference to them apart from making there customers happy. We got no sunlight on the side we were on. Also the cleaners did a terrible job cleaning our rooms and never gave us any robes.

Stayed in June 2021

They let guests reserve the whole pool area with towels by 7 am ! Yes 7 am ! No policing of this at all. Also guests did not adhere to the mask rule not even in the dining room that was packed at breakfast , this didn’t feel safe and when I asked a staff member why they allowed this . They replied they should not do this . But no one asked them to put a mask on or to sit down etc . They need to be stricter in this no matter what the nationality of the guest and I have to say most of these were English guests ignoring the rules !

I liked the location lovely walk to the Marina. How clean they kept every where and the staff were so helpful especially on reception. The rooms were lovely and comfortable. Top tip if travelling without children the romantic pool at the top is for adults only and much much quieter than the main pools.

Stayed in June 2021

The location, I have a baby so I needed to be walking distance to the marina

The staff were very accommodating and friendly from the minute we arrived. They went the extra mile chasing test results for us - nothing was too much trouble

Stayed in June 2021

Staff were a little cool, and not as helpful as you’d expect. For example, I’d made a mistake on matching my booking to my Hilton rewards and asked for help and I simply got a shrug and said it should have been dealt with at the time of booking. I didn’t expect it to be “fixed” but at an attempt or “can I look into it” would have been nice. Also, the lack of water available first thing was insane. We tried each bar, eaterie and eventually multiple staff members to try and get water. Taking pity on us after over two hours a lady gave us the mini bottle from the mini bar as a peace offering. Not major, didn’t affect our stay, but the little things do notch up.

Multiple pools, gorgeous rooms, lovely food at the restaurant . Spa was incredible. All facilities on site that you would expect from a resort.

Stayed in May 2021

The bar closed at 22:30. Just when you usually need it

Nice and family friendly pool area. I also enjoyed the gym. Dinner restaurant was excellent.

Stayed in May 2021

Pool bar being shut made the restaurant busy and very slow service, sat there 30min on 2 days without being served

Great hotel nice quiet location

Stayed in May 2021

The bath in the bathroom was deep and long and had no bars to hold onto in order to get out. A few of the guests were a bit obnoxious - especially one couple about wearing masks in places inside and close to people (ie ME!). But, not fault of hotel or staff. For a 5 star hotel, they could have provided a larger range of tv channels and didn't see any movies available. Understand hotel is only beginning to open up, so should give them a lot of slack. On Portuguese news the next day, it said they were finding "fake" PCR vaccination certificates, so PLEASE don't do that...not worth putting others, as well as yourselves, in danger. As an observation for booking.com, I was there both for work and a vacation which you don't allow for in your questions.

The staff were generally very friendly and helpful, especially at reception. Room service was prompt, food was fine, waiter at pool May 20th, late Thursday afternoon, was especially considerate and went the extra mile (hope Hilton takes note of this). They were very vigilant with hygiene and making everything "covid" friendly (oxymoron, I know). I live in Portugal and we had been told that thousands of UK citizens were about to arrive in the Algarve, but encountered very few and only 25% of hotel was full. So that was an added bonus (no insults intended, but we are just beginning to realize how widespread the Indian variant is becoming in UK and probably in EU). Although Portugal has been doing exceptionally well with Covid (except for a fatal blip at Christmas and New Year), and desperately needs the tourist economy back, was a bit relieved that I didn't run into many tourists at all. I've had one vaccination, but EU is still behind the curve.

Stayed in May 2021

Nothing

Loved everything about the Hilton Vilamoura

Stayed in May 2024