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Reviews of Hotel Luena This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Rua Pascoal de Melo 9, Arroios, 1000-230 Lisbon, Portugal

#214 of 391 hotels in Lisbon

Guests' Choice

Review Score

Based on 728 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    8.3

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 4, 2024

    9.0
    Highly recommended!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great breakfast. Great location!

    Stayed in April 2024

  • Reviewed: May 1, 2024

    8.0
    Nice Stay
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Friendly, helpful and welcoming staff. OK location within walking distance to historic area downtown. Very Uber friendly. Room was comfortable.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 4 nights

    No ice machine available, Needed to ask the front desk for ice which worked out but felt like we where an imposition.

    Breakfast was very good. Room clean and quiet. The front desk people, Ana and Julie where exceptional!!!!!

    Stayed in April 2024

  • Reviewed: April 27, 2024

    8.0
    very good experience
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights

    cosy hotel with a personal touch; friendly and helpful staff

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Great stay in a great location!! Would highly recommend.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Really small thing but the pillows were quite small so it made sleeping slightly uncomfortable.

    Really friendly staff, great location just minutes from a metro station and a small supermarket. The hotel is around a 5 minute metro ride from the centre of Lisbon and not has easy public transport links to the airport.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Cordial & helpful staff. Comfortable bed. Great location.

    Stayed in March 2024

  • Reviewed: April 23, 2024

    9.0
    Excellent hotel - ideal for short stay city break
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Nothing to complain about

    Excellent breakfast Lovely room

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was upto standards. We didn't really like the view as it was just stairs but it was fine because we were outside exploring Lisbon majority of the time.

    The whole room was very clean. The staff were very nice and helpful. Whenever we needed help with the air conditioning, we got it straight away. We also needed a taxi booked to the airport as Uber and Bolt were not working and they booked it for us. The hotel itself was very nice and it was situated very nicely in the city. Something I forgot to mention was the noise. It was quiet throughout the night unlike the main city centre. It was a great stay!

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location. Close to the metro. Clean. Beds were comfortable. Perfect if you want to stay for couple of days.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    A small but comfortable hotel
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    The room was small. Not much space to move around after you put your luggage. There was just one small window that opened inside a long narrow channel in the middle of buildings. Basically as good as no window

    It is a small but neat clean hotel not far away from Old Town of Lisbon. The staff at front desk was not really friendly or smiley as normally hotel staffs are but not rude either. Just weirdly serious. The check in was easy and fast. Breakfast was average in terms of options but was still ok in my opinion. Location is nice. Close to metro stations and a park and fountains. There is a Turkish restaurant about 600m away which servers awesome food

    Stayed in April 2024

  • Reviewed: April 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly, helpful staff. Comfortable room with great breakfast. Good location.

    Stayed in March 2024

  • Reviewed: April 12, 2024

    7.0
    Confortable
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed lights didn't work

    Very tasty croissant

    Stayed in April 2024

  • Reviewed: April 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great breakfast

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no view from the room, only a wall of some kind blocking the view. The safe deposit box was not working or the manual next to it wasn't good. The glass in the bathroom is not big enough, so the bathroom floor was all wet after the shower.

    The bed was comfortable and the breakfast was fine. In general everything looks clean and nice.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    8.0
    Very Good
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I didn't like the fact that you had to put down a 40 euro deposit in advance for purchases from the mini bar, or that you had to pay for tea and coffee. (The hotel does refund the deposit at the office the stay). I would recommend staying at the hotel but be careful of any hidden extras. I enjoyed my stay & would stay at the hotel again. Fairly good value for money.

    Great little hotel in an interesting neighbourhood with excellent WiFi and breakfasts. ( Fresh breads daily). Also very close to the centre. Good size rooms.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great staff! Called me when my room was ready before the normal check in time.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    8.0
    Great breakfast and there are everything you need.
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 2 nights

    The bathroom in 305 is very smelling. This is the only thing we don't like

    Location and breakfast is great

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The elevator was very small. Sometimes, we had to wait until it went up, and call it again.

    The hotel is the edge of Lisbon, but the metro is five minutes walk away. The beds were super comfy, and the breakfast was fresh and had a wide selection of possibilities.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly and helpful front desk. Clean room. Reasonable prices for snacks and drinks. Great water pressure. Family room worked well for us.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Enjoyed our stay.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not a dislike, restaurant was a bit expensive compared to nearby restaurants but food and service were good.

    A very nice hotel with lobby, bar area, breakfast area and restaurant. Room was smaller than our other stays but well configured and clean and comfortable. Minibar($) was available, complimentary water and tea making provided. Staff were professional, friendly and helpful. Area around hotel had lots of good restaurants and cafes. It was also 3 blocks from metro, as location is out of main central area, a long walk down and uphill back, but doable. Would stay again.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    8.0
    A quiet place to stay in a busy neighborhood!
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The family room “double” bed was definitely small. We managed just fine, but multiple nights in that might have been difficult. If you are sensitive to perfumes, I’d think about finding a different place. We weren’t bothered, but it was definitely something I noticed.

    The room was clean and had everything we needed for our one night. The staff were incredibly friendly. We had to catch a train very early the next morning and they packed a breakfast to go for us which was really nice! The neighborhood is noisy, but the room was quiet and we slept without any noise issues!

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Nice location, clean room, great breakfast.
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was kind of small for 4 people.

    Breakfast was really good. Good location, 5 min to metro. Staff very courteous. Clean and nicely looking room.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Very dark room, lack of natural light, mandatory 40 euro deposit.

    Good location, delicious breakfasts, friendly service.

    Stayed in February 2024

  • Reviewed: February 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean, nice stuff, water in the room, full mini bar. You’ll find everything you need

    Stayed in February 2024

Showing 1 - 25

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