Beds could be softer ... but it is an older hotel with a big potential :-)

The service totally nice, people working at the reception very helpful and thank you all for that :-) even cleaning ladies Breakfast very nice . I would recommend the hotel for a short stay like ours.

Stayed in April 2024

the shower curtain is so dirty. bathtub are cracked

location

Stayed in May 2024

Good bed, clean, nice people

Stayed in May 2024

Air conditioner didn’t operate properly, did not cool.

Very clean, operating lift, hot shower, big room, secure.

Stayed in May 2024

Hard to find

Stayed in May 2024

All was good, hotel staff very helpful

The location was very good, very central

Stayed in April 2024

Te location was what I searched.

Stayed in April 2024

see above

overnight stay to catch flight...coffee available and light breakfast which looked good. hotel on busy street but no traffic noise in my room...the staff was helpful with my transport at a reasonable price. i think the cost was above average...would not stay again.

Stayed in April 2024

The only downside to this hotel was that I stayed in an unrenovated room. An extension cord was needed (and provided) in this room because it only had 2 outlets. The room felt very 1990s and a few aesthetic or decorative things were broken. However note that they are in the process of renovations and that should not be an issue shortly! More details on the positive side of this review. Other than that I found this hotel to be amazing! It's gonna be quite the gem once renovations are finished.

THE STAFF!!! Seriously the most dedicated and polite, most hardworking staff I have ever encountered after 28 countries. Admittedly, the hotel room was a bit dated (though the public areas were nice!) and I was told both by the staff and it seems confirmed through other reviews here that they are going through renovations and so some of the rooms are dated and older and some are refreshed and new. The staff's friendly demeanor, professionalism, and courtesy really shines through. I was given an older room which one can definitely tell needs some work yes, but the room was impeccably clean every single day I returned and fully stocked. On my second day I accidentally sat in some mud while sightseeing (it was dark!) and the staff helped me clean up and dry my jeans! As a solo traveler, I am not picky with the rooms as I tend to only use them to sleep and keep my things. The air conditioning was perfect for a hot city with midday temperatures reaching about 30-32C and the room easily staying at 19C if desired. The bathroom was a great size and the beds were comfortable. I think I liked the idea of being in one of the older rooms not only because it was slightly cheaper but also because I really got to see how everything else about this property is highlighted. Since I knew going in that I would have a non-renovated room I could pay attention to the things they can control and that part was absolutely perfect. The staff told me the owner of the building won't allow the entire hotel to be renovated at once and hence why they had to go room by room while staying open. I can only imagine if you receive one of the renovated rooms you will have an even better impression! Location is another major asset!! You have 3 metro stops (yes 3, Parque, São Sebastiāo and Picoas) all within a short walk and each one is part of a different line (blue, red, yellow).

Stayed in April 2024

Only Mr Daniel was nice and friendly the other person I don't like to discuss

Mr Daniel on reception desk was so good and friendly. He give as all proper information and he was so gentle. First night the hotel give to ass one room what was disaster. But next day the room was changed with booked one. Thx to Mr Daniel for friendly atmosphere for the rest of staff I don't like to discuss

Stayed in April 2024

Lift did not go to last floor hopefully being fixed and WiFi intermittent.

Basic but clean nice breakfast great location staff very helpful.

Stayed in April 2024

The facilities are pretty old

Good location close to Parque metro station. Friendly and helpful staff with 24h reception. Clean bedroom and bathroom.

Stayed in April 2024

Not to easy to find. The hotel is on a fourth floor of the building. The hotel sign is small. Only one pillow per bed. I am a light sleeper and I could not sleep because of the street noise. One of the wardrobe doors was broken.

Good Location, close to 2 metro stations. 20 mins on a metro to the airport. Our room was newly-refurbished and clean. Beds were comfortable. Staff were friendly.

Stayed in March 2024

Bit tricky to find as there's only a small sign on the outside

Simple, clean, did what it needed to do. Very friendly and helpful staff. Great value.

Stayed in March 2024

There was a little confusion with the front desk staff, and maybe it was the language barrier, but she was not very helpful. The building itself appeared to be in the middle of renovation, though it wasn't a bother. The floor where the hotel was located felt a bit run down and dusty, and the room was the same. It was incongruous because some of the fixtures in the bathroom seemed new, but the work done appeared shoddy, and so it did not work very well (like the shower and toilet). I would still return, though, as the location was great.

The location was prime. I had nice walks around the area, and it was close to the Metro station, too. There were a lot of restaurants and El Corte Inglés was nearby. The area felt very safe even late at night. The room I got was very big, with a queen bed and a desk and sofa, which was very good value for money.

Stayed in February 2024

In the bathroom there was a strange bowl opposite the toilet bowl itself. Not a problem really but could not figure out what it was. There was a bathtub in the bathroom but no plug to it so it was basically useless. The shower was an older model so you had to add cold and warm water using separate facets. Anyway, after balancing it worked ok.

The room is in quite good location. Only a few minutes walk from the Sao Sebastian metro station and even nearer to the big apartment store, el Corte Ingles. There also are many restaurants nearby. The staff was really nice here. The room itself was quite big with also quite a big bathroom. The access to the building and to the room were quite easy. On the streetside the outer door required a code to open after which it opened automatically. The room door opened with a key card. Real simple

Stayed in March 2024

The room that was not updated had a heater that I did not understand how to use. However, there were plenty of warm blankets in the cupboard for us.

The best part of this hotel is its location. We were between 2 metro stations (Sao Sebastiao and Parque), easily accessible from the train. When we left Lisbon, we took the airport shuttle arranged by the hotel to get to the airport at 2:30am. It was good value at 20 Euros and the service was excellent! We were also located right beside El Corte Ingles, the most amazing department store. We found restaurants, bakeries and gluten free meals all within 2-5 minutes of walking. The Marques de Pombal roundabout, which is where many tours leave from, was a 5 minute walk away, downhill. We did not try the breakfast as it is continental style but they recommended a very good bakery across the street for GF bread. Or room was equipped with a bar fridge and it was easy to store milk and other items to complete our breakfast without going to a restaurant. There was a kettle to make tea as well. We arrived in the evening and the staff immediately suggested that they would change our room the next day to the more accessible floor, which they did. I asked for an updated room, as opposed to the older one we had the first night. That was granted as well. All in all, the staff could not have been more helpful and attentive to our comfort. If all you need is a well located hotel room, with no fancy offerings, in a safe and convenient location, I can't recommend this hotel highly enough.

Stayed in March 2024

Wi fi, fallas. Se desconectaba

Stayed in March 2024

I would say that it was a slightly expensive for amenities provided.

It is a modest hotel in a nice location, that you can go walking everywhere.there is a breakfast that costs 5 euros. There is a pot and a small fridge in the room.

Stayed in March 2024

I was on the second floor of the hotel and wifi was very weak. The showerhead holder was broken.

Great staff at reception. My room and bathroom were extra clean. Location was also convenient as there were several Metro stations around. Several cafes with incredible pastries within seconds of the hotel.

Stayed in March 2024

Everything went smoothly. .

It wasn’t too bad

Stayed in February 2024

- Furniture is old. - Internet issue. - I changed room because bathroom door was broken. - when I extend my room they moved me to another room. - the behaviour of one staff was really bad.

+Bed is comfortable. + clean room

Stayed in February 2024

Furniture is old.

The reception staff friendly, except one with beard. Bed comfortable

Stayed in February 2024

Old building. Difficult to find as there is no sign. I had to ask my taxi driver to call the hotel after we had arrived but we still couldn't find it. Room was dark and there was no ceiling light. There was night stand only as well as light on top of the front door.

Excellent location. Amazing staff. Room was spacious.

Stayed in February 2024