We were there in low season beginning of November and a few of the restaurants were closed. They also removed the sun loungers from the beach on our second day. The restaurants were very expensive

The location is amazing, the gardens and views are beautiful. Felt very luxurious. We had an upgrade on our room for our honeymoon which was beautiful and special touches with champagne to welcome us. Access to the beach was perfect.

Stayed in November 2021

Accommodation, food, facilities

Stayed in October 2021

Seemed they were already kind of closing down before winterseason. Swimmingpools were freezing cold and some restaurants were closed, so the ones open were either booked or there were waitinglines.

Beautiful location, nice room and very friendly staff.

Stayed in October 2021

No complaints 👌

Top class from start to finish staff excellent plenty of sanitisation stations available

Stayed in October 2021

Food was awful, Piri Piri steakhouse was a big let down Pricing of food way too high

Location choice of pools Beach access Beach front bar Champagne bar

Stayed in October 2021

very expensive to eat and drink at the resort

customer service

Stayed in October 2021

The flies around the pool and grass area meaning you had to go to the beach

Location and ease of moving round

Stayed in October 2021

(not negative just don't have any more space on the positive... I tip my hat to Tiago and Paulo on the reception! the owners should rejoice to have such professionals at their ranks; ohhhh almost forgot! I left a shirt on the room, when I called today the lost and found had already found, managed and labeled the item and was ready to post it to me... just awaiting my contact and authorisation... Mariana was brilliant! Thank you so much for your services) -------------------------------------------------------------------------------------------------------- The coffee at breakfast could be improved. not bad at all, but as a Portuguese citizen we are used to the highest quality in any corner coffee shop. Perhaps an extra service of it an an extra cost could be an interesting solution.

I travel for a living as I am an airline pilot, im used to hotels and my father owns a luxury resort hotel, im not easily impressed... Yet from the very beginning our experience in Pine Cliffs was absolutely amazing! the style and class from the entry gates with the beautiful pine trees, the typical Portuguese sidewalk, the parking spaces, the entry, the pleasant smells, the smiles, the efficiency, the proactivity of the staff! I was offered an upgrade on my room that was one of the best suggestions of my entire vacation! what an outstanding villa! with front view to the sea and the pool (room 98) I cannot recommend this enough! the gardens and golf court are outstanding! the fountains that make you feel in any given Portuguese village, transpires the very soul of the country! the access to the beaches are like a stairway to heaven, the sand was so clean! the bar serving ice cold sangria was a little piece of liquid rest to the soul! the bar by the pool had this chill out mode music playing that made me lose track of time, words seem to fail me now to describe the experience I had! The breakfast well organised and with plenty of space between guests, offered a wide range of food tastes and preferences including vegan lifestyle. I might have gained a few extra pounds on their food! I had the displeasure of being stung by a wasp on zoomarine during my dolphin experience, and when I got back to the hotel I was immediately taken to the doctors office, on which I analysed, taken care of and even medicated for free. The sense of well-being was absolute from the moment we stepped in until the moment we stepped out, my fiancé had already been a guest there the previous year along with my mother-in-law and she can't seem to talk praises about Portugal... such was the level of the hotel.

Stayed in September 2021

The restaurants were not so good. It’s a huge hotel.

It’s a beautiful hotel. I loved the garden and the beach.

Stayed in September 2021

Well as much as we enjoyed the rooms on both occasions, they haven’t been updated or serviced for a long time. Some structural issues of missing grout, broken shower head, some mold in the shower, and the refrigerator on this occasions was pretty much a hot box. ( it did work but not effective to cool drinks for example.) The only few gripes I had are the following. 1) why are the pools so cold? The first time I put it down to being in the end of May, but this time after three months of nice weather, our pool in the north west of England and the entire Atlantic Ocean was warmer then the those in Pine Cliffs.. use a thermal cover?? Turn the heating on? Our 2 year old and all the other children were turning blue and clearly upset about the temperature of the pools. The pools should be hours of fun, but the temperature made it turn into minutes of a dip, then even the most resilient adults would only be in for a couple of minutes. Even the kiddy pools were ice cold. 2) the beach bar.. same problem as before. In May mathematically it doesn’t work.. you can’t have 2 guys serving the entire restaurants and 500 people on the beach.. (getting a drink could be over an hour wait)there should be an online ordering system, separate cashiers taking the orders, and probably 10 bartenders in the peak times.. as much as the bartenders did there best and were very nice dealing with an impossible situation, there is no chance they could deal with that. 3) The face 2 face staff really need to have have basic language skills, lots of staff spoke English well, but some clearly didn’t (who were taking orders) this is minor, but just teach them up.. if you want to deliver 5 star service.

Well this was our second stay this year at pine cliffs. The first one was just as the boarders opened up with the covid situation and the at that time pine Cliffs failed to deliver. Happy to report on this occasion way better… not perfect but good! The restaurants were open and in full swing, and getting a table when and where we wanted was much easier. ( we did pre-book all the restaurants in advance on the website) you need to put a credit card number to lock the reservation. We had an amazing dinner at ‘La Mare’ in the first night… the wind spoiled the last night there for us a bit! ( can’t hold that against Pine Cliffs the food was still great!) What keeps us coming back is the combination of the grounds/ resort , the beach, and the clientele which it attracts. (The type of people that the resort attacks are politeand well mannered

Stayed in August 2021

too crowded

convenient

Stayed in August 2021

We couldn’t get reservations for any of the nicer restaurants. Which is sad considering we paid a lot money for a suite and ended up eating outside the resort.

Stayed in August 2021

Toerists putting towels on sunbeds as from 8 am to secure a spot and then not turning up before noon...Hotel should put a stop to this.

Excellent restaurants, great garden with plenty of shade, nice rooms with excellent beds and great isolation against noise and heat.

Stayed in August 2021

Clean and neat Hotel. Hotel design and decoration is outstanding. Staff are polite and helpful. Highly recommended.

Stayed in August 2021

The beds at the beach . The blue pads need replaced . We’ve been since 2005 and I think these must be the same pads . My husband had to double pad the bed so his back did not hurt. Also , we don’t like the roping off of the front row . Again having been since 2005 it changes the feel of the beach and we do t think it is necessary.

Breakfast was super . Catered to all tastes . Staff were superb . All staff responded to our requests within the whole hotel . The Covid cleaning was excellent and made us feel safe . Liked the fact a testing facility was made available on site . The eurocar service was efficient. The beds in the rooms were superb. The gym was really good . Well kitted out despite being small. The restaurants outside the hotel are of excellent quality and great value .

Stayed in July 2021

The Shops within the hotel area were in some cases ridiculously expensive. One and a half euros for a picture postcard when outside they sell for forty or fortyfive cents.

The swimming pools were beautiful. Breakfast was excellent. The staff were particularly helpful.

Stayed in June 2021

We stayed in the Duplex ocean view suite for 5 nights. The sofa bed isn’t the most comfortable. Especially not for long stays. Should probably look into a more comfortable sofa bed option

Amazing location, friendly and helpful staff , beautiful property

Stayed in July 2021

The bathroom

Was average

Stayed in May 2021

The landscape is amazing

Stayed in July 2021

Drinks over priced

Stayed in June 2021

Unfortunately the sound insulation was very poor in our room 158, and we could hear our neighbours at night moving around and talking. There were only 2 restaurants open, which was very limiting, so we eat out a lot

It is a beautiful location, and the staff are very helpful and polite.

Stayed in May 2021

Excellent facility. Lots of activities, beautiful external areas, beach and interiors.

Stayed in June 2021

Trying to get a restaurant reservation and lack of choice at the evening buffet

Lovely rooms, great views, decent food

Stayed in June 2021

Certain items were a rip off, 8 euro for a large water No new toiletries 3 days in a row.

Great service, friendly staff,good food

Stayed in June 2021

The spa is tired and treatments mediocre the treatment rooms are great but wet areas need attention! Not super clean as it should be and the hydro pool was cold ! Contrast that with fantastic indoor pool and gym that was super 5 star The spa wet area needs some work

To say they went from an empty hotel to full in a week the Service was excellent ! Food fantastic too

Stayed in June 2021