Reviews of Hotel Umu This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Av. Bernardo Santareno, 38, 2005-177 Santarém, Portugal
#4 of 6 hotels in Santarém
Guests' ChoiceReview Score
Based on 242 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
7.7
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Location
8.1
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Facilities
7.4
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Staff
8.5
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Value for money
7.5
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Free WiFi
7.4
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Reviewed: April 23, 2024
Pedro
Portugal6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Old carpet in the elevator hall, shower with a courtine, without edredon, without USB for mobile charging.
Stayed in April 2024
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Reviewed: April 2, 2024
Phil
Spain37 Reviews5 helpful votes7.0“OK, not great, not bad.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
The breakfast room wasn´t the best, a lot of workmen use this hotel, so breakfast had a very rushed busy feel to it.
It was clean.
Stayed in March 2024
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Reviewed: March 16, 2024
Michelle
United Kingdom2 Reviews8.0Very Good- • Family with young children
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Just a suggestion, Breakfast was good, but could do with some more choice of hot food, it was the same hot food for three days we were there. Lots of disturbance one early morning... for over an hour..a group of people outside the hotel checking in.... understand staff on duty couldn't do anything about it. But overall the stay was good 😊
Value for money, location, will definitely stay again and recommend to others
Stayed in February 2024
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Reviewed: March 15, 2024
Heather
Canada40 Reviews7.0Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
The hotel appears to have been renovated on the cheap. Felt more like a dorm. Our bed broke. Furniture was flimsy. I rated it 7 as staff were pleasant and breakfast wa very good.
Breakfrast was great.
Stayed in March 2024
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Reviewed: February 28, 2024
Jose
Portugal13 Reviews5 helpful votes8.0“Quiet room, comfortable bed, good variety of breakfast”- • Business trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
Receptionists were not friendly and very curt in their answers. The rooms were not totally remodeled as advertised and there were no closets/hangers
Cleanliness and diversity in breakfast
Stayed in January 2024
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Reviewed: February 17, 2024
Teresa
Spain20 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Não havia armários no quarto e a cama não era muito confortável. A distância do centro histórico não é importante, no entanto deveria dizer-se que é sempre para cima.
Funcionários prestáveis.
Stayed in February 2024
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Reviewed: February 14, 2024
Jackie
United Kingdom24 Reviews1 helpful vote6.0“Hot drink facilities needed.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
No plug fitted in the bath or wash basin and the hot water came out in a very slow flow. There was no tea/ coffee making facilities in the room and nowhere to get a hot drink in the hotel when we arrived. We had to walk up the road to a cafe.
The staff were very good and the buffet breakfast lovely. The beds were very comfortable and the room temperature good.
Stayed in February 2024
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Reviewed: January 5, 2024
Mafalda
United Kingdom16 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Mattress of poor quality.
Breakfast with good offers in terms of variety
Stayed in January 2024
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Reviewed: January 2, 2024
Paulo
Germany1 review8.0“I’d give our stay 4 stars because the room was quite nice for a three star hotel, and so was the lobby! The staff was AM”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The shower, the shower head was super small and super difficult to control. The breakfast was also super simple, not much variation.
The staff was really kind and helpful! The room was quite nice for a three star hotel too! The lobby was very modern and quite cozy!
Stayed in January 2024
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Reviewed: December 26, 2023
Artur
Portugal30 Reviews2 helpful votes7.0“Not the best quality for the money”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
No power sockets to charge your phone. Very cold bedrooms. Pretty bad coffee. Old decorations. Expensive for what they offer.
Location and nice staff.
Stayed in December 2023
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Reviewed: November 21, 2023
Evandro
United Kingdom11 Reviews1 helpful vote8.0“It was ok, overall”- • Business trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Smelled a bit of sewage coming from the toilet and the walls from the room were painted in very dark colours making hard to see if with all light switched on. Also could hear all the noise coming from other rooms.
Staff was amazing, very friendly. Very clean, good selection of breakfast and all looks fresh.
Stayed in November 2023
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Reviewed: October 22, 2023
Helga
United States of America14 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Clean place liked parking in front of hotel
Stayed in September 2023
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Reviewed: October 7, 2023
James
United Kingdom30 Reviews1 helpful vote8.0“Nice hotel, but location was down the hill”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
It was located down the hill so I ended up getting an Uber to the town because I was tired.
It was a nice and clean hotel for my Camino journey.
Stayed in September 2023
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Reviewed: October 6, 2023
Emidio
Finland10 Reviews7.0“Comfortable, clean, good price.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The bed was comfortable, specious room. The room is a bit old looking but its fine. The breakfast was ok. Good value for the money.
Stayed in October 2023
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Reviewed: October 2, 2023
Christopher
United Kingdom17 Reviews8.0“A modern contemporary hotel at a reasonable pric”- • Leisure trip
- • Solo traveler
- • Superior Single Room
- • Stayed 1 night
- • Submitted from a mobile device
This was a modern contemporary hotel at a reasonable price. The room I had was simple and clean. There was no restaurant facility, and the restaurant that they recommend an offer transport  to was close because it was a Sunday. However, there was a very good sushi and Japanese restaurant and takeaway just two minutes up the road where I was able to eat and it was excellent. They provided safe storage on my bicycle, always a plus went on a cycling tour all in all a decent hotel. The staff were very welcoming and helpful.
Stayed in October 2023
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Reviewed: October 1, 2023
Singhpreet
Portugal6 Reviews7.0Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Everything
Stayed in October 2023
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Reviewed: September 29, 2023
Mark
United Kingdom63 Reviews5 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Location...quite a trek uphill to get into town
Quiet, comfortable, good breakfast
Stayed in September 2023
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Reviewed: September 11, 2023
André
Portugal10 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
A lit bit old the facilities.
Price/Quality was good. Breakfast was excellent. The staff was really nice
Stayed in September 2023
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Reviewed: August 31, 2023
Christian
Italy23 Reviews3 helpful votes8.0“A good stay”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Although the room was not bad, it looked quite old and the furniture should be refreshed, as well as the acoustic isolation could be improved. The position was also not the best, as you need a vehicle to reach Santarem center.
I stayed at this hotel with my girlfriend for one night and the first thing we witnessed were the kindness and professionalism of the staff, breakfast was also really appreciated (the pancake machine was top!). Price was competitive.
Stayed in August 2023
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Reviewed: August 30, 2023
Katherine
United Kingdom1 review8.0Very Good- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
bathroom was a bit worn out and needed new fixtures
good location, great value for money
Stayed in August 2023
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Reviewed: August 28, 2023
Penny
United Kingdom10 Reviews2 helpful votes7.0“Quick stop”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
I found my mattress hard
I liked the staff,the shower was good so was breakfast.
Stayed in August 2023
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Reviewed: August 18, 2023
Ena
Bosnia and Herzegovina54 Reviews4 helpful votes8.0“Location is not that good”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
If you are walking Camino, location is not that good. It is another 20 minutes of walking after you enter city and that is a lot when you are walking 30 km that day. If you are not walking, than hotel is good for you.
Rooms are clean, breakfast is good, and staff is really nice.
Stayed in August 2023
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Reviewed: August 16, 2023
Jose
Portugal1 review8.0“Good”- • Leisure trip
- • Group
- • Double or Twin Room
- • Stayed 1 night
No real negative aspects
Fairly good.
Stayed in August 2023
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Reviewed: July 17, 2023
Domenico
Italy81 Reviews1 helpful vote8.0“Very good position, free parking, quite, (only small improvements are suggested)”- • Business trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 1 night
Breakfast room's temperature, not properly conditioned. Power supply far from bed. Dated furnitures
Free parking in front of the hotel, average breakfast and room, desk tenders very kind! Suggested when sleeping one night for work.
Stayed in June 2023
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