Bed was uncomfortable Breakfast was cold. They need to sort out something to keep food warm (eggs, etc)

Location Spa and indoor facilities Staff were really helpful and polite

Stayed in January 2024

The hamman was out of use. Sink in bathroom was blocked but I'm sure they fixed it after I told them about it.

Great staff, great restaurant food.

Stayed in February 2024

Great breakfast, good bed and pillows. They upgrade the room for free.

Stayed in February 2024

The checkin process was very slow

Amazing breakfast included

Stayed in January 2024

I think the price rate could be better for single room…business trip!

I like the accommodation, very big, clean and comfortable.

Stayed in December 2023

Clean facilities. Friendly staffs.

Good Location. Within walking distance to major attractions

Stayed in November 2023

The staff was very nice.

Stayed in November 2023

The room was tired and not very fresh smelling

Stayed in October 2023

Put more power outlets. Put one in bathroom to make possible using waterpik.

The pool,jacuzy, sauna and steam room were amazing.

Stayed in October 2023

I don't understand how, among all this luxury and cost, the information about lactose content in the breakfast is severely lacking. When asked about lactose the lady said the milk had lactose and also some pastries. Looking at the choices there was obviously a lot more food with lactose. As I'm lactose intolerant I felt very unsafe eating anything. Ended up eating bread with olive oil and eggs. A hotel of this quality should have information about allergens readily available and not leave the guests to guess. I had complained about this 5 years ago when my intolerance was mild and expected better this time around. Even in low quality restaurants I'm able to know the lactose contents of the options. For the indoor pool there is no warning that swimming caps were necessary, they were available to buy but 4€ each which was severely overpriced considering the quality. Information about kids facilities is not readily available.

Shower was great. Room had lots of space, our 2 kids slept in the sofa bed comfortably. TV had a lot of options. Smelled clean. The outside pool was great, there were water slides which aren't advertised. There was also a playground that was not advertised. The inside pool with sauna, Turkish bath and jacuzzi was very good and clean. It is appointment based though. Breakfast was great. Lots of choices. Different breads, cakes, pastries, jams, honey, butter, cheeses, olive oils. There were a lot of choices in beverages, from 5 different types of juices to tea, coffee, milk and sparkling water. There were also breakfast cereals and yoghurt. Finally there were eggs, bacon, sausages, mushrooms, filled tomatoes, baked beans, quiche, pancakes. Omeletes were done by request on the hour. All food was labeled in English and Portuguese and with the nutritional values.

Stayed in October 2023

The check in was far too slow, not enough staff and locals trying to jump a large queue. This need improving.

Dinner and breakfast was by way of a buffet, good value but mobbed by coach loads of guests. Very busy hotel and difficult to get served when stuck behind so many fighting to get served. Staff very bvery pleasant and helpful

Stayed in October 2023

The bed was not up to standard.

Excellent breakfast with plenty of options. I know bed preferences are very much a personal thing. I had a single bed which is not a problem per se, but it felt old, lumpy, a bit saggy. I did expect better, and it's really my only criticism. The staff were personable and I really enjoyed one of them playing the piano one evening.

Stayed in October 2023

The mattresses were not very comfortable

The outdoor pool was excellent and the room had a nice view to the river. The staff was nice! Great water pressure and shower.

Stayed in October 2023

A few more sun beds around the pool area would have been good. When walkway to the old town is opened it will improve the access.

Spacious room and reception and bar area

Stayed in October 2023

Hard boiled eggs missing for the breakfast

Outdoor pool including kids slides, breakfast, view from room

Stayed in September 2023

Had to switch rooms because the ac wasn't working and the room had mosquitoes and a bug. New room was much better.

Excellent facilities and comfortable room (after switching), good location near the train station. Some of the staff were very helpful, others less so. Very good breakfast.

Stayed in October 2023

Staff were excellent.

Stayed in September 2023

Not in the centre. Best take a taxi but the hotel is certainly worth it a water kettle would have been perfect

Nice hotel with excellent food and good prices v ery nice personnel

Stayed in September 2023

Ridiculously busy at the pool and people put towels down to secure chairs and leave them there all day so others can’t enjoy them. Very selfish and we didn’t see anyone monitoring this.

Good location, not too far to walk into centre of town.

Stayed in August 2023

complete breakfast and the room view

Stayed in September 2023

Nice hotel, very helpful staff, particularly so regarding navigating the town and sightseeing. Large and comfortable rooms and excellent breakfast.

Stayed in September 2023

Very Friendly and helpful staff at hotel, But the hotel rooms need up grade.

Breakfast very good selection of food and staff very helpful, Pool clean and tidy with strong chlorine. Room needs updating especially carpet and 2 x single beds together not ideal for couple to sleep.

Stayed in September 2023

A busy hotel at certain times , breakfast some days could be hectic , staff did serve well and kept areas clean and food re stocked . Busy at check in desks both minor issues

Good location , easy to travel to as we drove there . Good views from balcony rooms overlooking pool area

Stayed in September 2023

The bathroom needs to be renovated, particularly the bathtub, which is too high.

The hotel was very nice and clean, great pool (especially for kids), good breakfast and dinner options. Beautiful balcony overlooking the river.

Stayed in September 2023