Umm Al Qura Road, 21955 Mecca, Saudi Arabia
#40 of 292 hotels in Mecca
Guests' ChoiceBased on 3964 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.2
Facilities
8.5
Staff
8.8
Value for money
7.9
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Mohammad
United KingdomLocation
The staff are very good friendly and helpful
Stayed in May 2024
Reviewed: May 6, 2024
Hamza
United KingdomThe location of the property. It's marketed as being 5 mins walk from the Haram. It's actually a 12 mins walk. The hotel provided electric carts and a bus service close to the Haram. However there were no timings advertised and most of the time we had to walk uphill.
The room was spacious and clean. The bathroom was clean. All the amenities were provided and replenished on request. Special thanks to Ahad for being so accommodating and helpful. The breakfast was really good too.
Stayed in May 2024
Reviewed: May 4, 2024
Sheikh
PakistanWashroom bad smell
Location
Stayed in May 2024
Reviewed: May 4, 2024
Mir
PakistanThe breakfast was below par considering it’s a 5 star hotel. The entire menu was bland and tasteless and a total waste of money if I knew that the breakfast would be like this I would have definitely opted for the without breakfast option. The internet speed is horrid. These things definitely need to be looked into.
The beds were very comfortable and the showers were great. The housekeeping staff was very accommodating
Stayed in April 2024
Reviewed: May 4, 2024
Ehab
EgyptVery good proximity to haram and main area which justifies the room price, rooms are clean , with exception of a piece of trash found under my bed from the previous booking, indicating that the clean up is not throughly done, shuttle bus is great, staff are welcoming, bellmen at check in were not helpful because it was iftar time, and they did not offer to carry luggage as they were busy eating, but at were helpful at checkout , I asked for three beds in the room and I was granted a twin bedroom with extra bed, because three was not available despite my booking in advance, magnificent prayer room on haram, nice amenities.
Stayed in April 2024
Reviewed: May 3, 2024
Layla
New ZealandThe shower, the stuff at the front desk told me if I would have said something she would have given me another room.
The stuff was amazing especially the boys that work. Also thank you so much to the restaurant at level 2 they wore amazing.
Stayed in April 2024
Reviewed: May 2, 2024
Yar'adua
United KingdomThe staff did not seem to comprehensively understand the demands or requirements of International travellers. I was kept waiting on the queue to check-in for a long time as only one Receptionist was available while other [Front Desk] staff were just lazying around. Add this to the long-haul tiring flight/trip we had.
The Marriott ambience and warmth
Stayed in April 2024
Reviewed: May 1, 2024
Valeriya
United States of AmericaOne of the sofa beds was broken. Took many calls to have someone to check it . It was not fixed but we made it work .
Spacious
Stayed in April 2024
Reviewed: May 1, 2024
Rahmatul
BangladeshShuttle to Haram
Stayed in April 2024
Reviewed: April 30, 2024
Riaz
PakistanWaited for 2 hours 2pm.to 4pm for check in, Check in time should be 2 pm
Location near makkah haram
Stayed in April 2024
Reviewed: April 29, 2024
Arshadwaheed
Saudi ArabiaThe bus dropoff point
The hotel took care of our needs which is highly commendable
Stayed in April 2024
Reviewed: April 29, 2024
Khayyam
United KingdomStaff never clean the rooms properly
Facilities
Stayed in April 2024
Reviewed: April 29, 2024
Shamroz
United Arab EmiratesFood variety is less and not in a good taste Laundry service is very expensive at the hotel Car park service is 150 sar per day which is expensive as well
Location is comfortable to access haram, shuttle service is an easy access to haram 24 7 Friendly staff service is quick
Stayed in April 2024
Reviewed: April 28, 2024
Souadou
EgyptWhen talking shower 🚿 the water pressure is too low every time I’m talking my shower that problem
Staff location
Stayed in April 2024
Reviewed: April 28, 2024
Ahmad
Australianothing
room upgrade view shuttle
Stayed in April 2024
Reviewed: April 28, 2024
Elshaimaa
SwedenFemale staff was so bad
Cleanness and comfort
Stayed in April 2024
Reviewed: April 27, 2024
Muhammed
QatarIt was very clean, staff were very friendly especially the reception desk staffs .. Food was exceptional. The shuttle service to Masjid Al-Haram was so good and helpful… over all the stay was amazing
Stayed in April 2024
Reviewed: April 25, 2024
Muhammad
Saudi Arabiagreat fragrances comes out of all building at entrance and exit , 2nd shuttle services was ok
Stayed in April 2024
Reviewed: April 25, 2024
Mir
United States of AmericaSecurity staff unprofessional! Didnt let my Taxi in the premises despite asking them repeatedly. I wouldnt recommend to anyone staying here, who want to use a private taxi.
Nice and big rooms, good room service
Stayed in April 2024
Reviewed: April 25, 2024
Ishtaq
United KingdomGood size rooms they had safe to leave my passport and laptop iron and ironing board they had mini bus dropping people near the kaba
Stayed in April 2024
Reviewed: April 25, 2024
Ashfaq
United Arab EmiratesThere is nothing which I didn't like about this property
The room space, comfort, facilities, coffee, coffee machine, Haram view, quietness and much more. There are many things to like about this property especially the bus service towards Haram. Facility of opening sofa beds for kids was also attractive
Stayed in April 2024
Reviewed: April 24, 2024
Menna
EgyptIt was not near Haram like what expected Room service was late
Hotel itself
Stayed in April 2024
Reviewed: April 22, 2024
Rahman
Saudi ArabiaNothing
good
Stayed in April 2024
Reviewed: April 21, 2024
Mohammed
Saudi ArabiaRoom, staff, cleanliness
Stayed in April 2024
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