Stubbs Road, 00000 Grace Bay, Turks & Caicos Islands
#18 of 27 hotels in Grace Bay
Guests' ChoiceBased on 231 hotel reviews
8.4Cleanliness
9.3
Comfort
9.2
Location
9.0
Facilities
8.9
Staff
8.6
Value for money
7.9
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 12, 2024
Mary
United States of AmericaAt times, staff were cold, unfriendly, and downright rude. One staff member even screamed at my husband that he didn't pay for the shuttle to the grocery store when he didn't even know what he was talking about. We had a rental car and drove ourselves around. Waiters on the beach and housekeeping were the only friendly people we encountered. The Wi-Fi was horrible in our room but worked great in other areas of the resort.
The resort was very beautiful, and the water was crystal clear and great for snorkeling. The room was nice and quiet in a pretty setting, and the beds were very comfortable.
Stayed in April 2024
Reviewed: March 23, 2024
Louise
United KingdomStaff at breakfast slow and miserable and we had to pay $12 every morning to have eggs, which for a hotel that you’re paying $600/night for , they could have included them free! All the other staff were amazing!
Location
Stayed in March 2024
Reviewed: March 7, 2024
Rhonda
United States of AmericaEasy access to beach area along with comfortable chairs & cabanas; restaurant on-site for breakfast and lunch; staff was very friendly and helpful; cleaning staff was the BEST!
Stayed in March 2024
Reviewed: March 7, 2024
Lisa
United States of AmericaThe beach is not very wide at this point of the bay. Food is ok
Beach is beautiful. Breakfast is served right on the beach if you get there early enough for one of those tables.
Stayed in March 2024
Reviewed: March 7, 2024
Matt
United States of AmericaThe food options were somewhat limited and food service was often slow.
Great location on a wonderful beach with nice amenities. Great Staff and good food available on site.
Stayed in March 2024
Reviewed: March 3, 2024
Alon
United States of AmericaThe one cafe on property just isn't very good, so you have to go off property to eat most meals. Our room didn't have any privacy unless you close all curtains (including the opaque ones), which meant it always felt smaller. In general, I highly recommend a balcony on this property - without it we also never had room to put our gear to dry after swimming, and didn't have place in our room to eat. Lastly, there are a bunch of small annoyances that add up to removing some of the feeling of luxury: things like very low water pressure in the shower, a very limited included breakfast or a fee to borrow fins.
If you like snorkeling and being in the water, the location is unbeatable - 30 second swim and you're in the reef. Everything is very clean, and the pool is nice and big. The resort isn't very big so you get to know the staff and some guests, if you want.
Stayed in February 2024
Reviewed: February 26, 2024
Eitnar
United States of AmericaI think I could have an indoor restaurant with another variety.
- The beaches are generally very clean, transparent and easy to access. - The breakfast was very good, with good flavor and consistent dishes, the omelets was very tasty.
Stayed in February 2024
Reviewed: February 24, 2024
Surick
United States of AmericaThe staff wasn’t the most friendly and weren’t really forthcoming with tips and information on the area. It was either slightly windy or the tide was too high to allow us to use the complimentary aquatics equipment, and it wasn’t until our last hour on the grounds before we were told the other side of the island is windless and a good alternative to our beach.
The continental breakfast was fine. It’s nothing special. My kids didn’t love it, so we ended up getting other options off the menu, which were better (e.g., pancakes and smoked salmon).
Stayed in February 2024
Reviewed: February 11, 2024
Mahereen
United States of Americalocation isn’t very walkable to anything outside of the Somewhere bar down the beach. They provide shuttle services. we rented a car which came in handy.
property was well kept and clean, easy beach access with chairs and umbrellas setup at request. pool and hot tub were in a nice location and well kept as well. Included breakfast was nice, basic but filling. Staff overall were nice and helpful.
Stayed in February 2024
Reviewed: January 31, 2024
Celinda
United States of AmericaThey didn’t accommodate my request for a double bed as I was staying with my adult son.
Property was amazing
Stayed in January 2024
Reviewed: January 15, 2024
Tina
United States of AmericaSome of the staff were really rude.
The view and proximity to ocean was amazing. Breakfast and dinner facilities were amazing.
Stayed in January 2024
Reviewed: January 14, 2024
Paula
United States of AmericaFree breakfast could have been better, more diverse options. Not much to do on the property...would be nice to have some bocce ball or a ping pong table or some other things to do there. Shouldn't charge us extra to borrow some fins for snorkeling.
Great location near everything, reef right in front of the hotel for snorkeling, helpful staff, free breakfast
Stayed in December 2023
Reviewed: January 5, 2024
Sheila
United States of AmericaIt would have been nice if there were two hot tubs as the one was small and usually crowded during the day. The complimentary breakfast could use a protein option. I wish they had pool service with drinks and food.
The room was nice and the facilities were nice as well. Breakfast was included which is a nice touch. Several of the restaurant staff were very friendly and would go out of there way to help you.
Stayed in January 2024
Reviewed: December 24, 2023
Ayse
United States of Americatv and phone did not function
Wonderful breakfast. Excellent service. Very friendly, nice and respectful staff.
Stayed in December 2023
Reviewed: November 19, 2023
Murray
CanadaQuite pricey. Narrow beach at this location. Did accommodate by putting chairs above beach.
Beautiful resort & room
Stayed in November 2023
Reviewed: November 12, 2023
Lewis
United States of AmericaLater hours at hot tub, live music and entertainment.
Clean, good location, friendly staff and affordable.
Stayed in November 2023
Reviewed: September 5, 2023
Pamela
United States of AmericaAC was noisy and turned on/off every 5-20 min
location and Dune breakfast included
Stayed in September 2023
Reviewed: August 31, 2023
Rodney
United States of AmericaOur flight was delayed and we couldn't get a late checkout. Had to use a room downstairs to change and shower for flight.
We liked the friendliness of the other guests. The staff were excellent and attentive. We loved the beach and the warm water.
Stayed in August 2023
Reviewed: August 10, 2023
Lester
United States of AmericaHigh cost of restaurant food and drinks but that seems common scross the island
Stayed in August 2023
Reviewed: August 9, 2023
Kevin
United States of AmericaWould like more food choices
All the employees were very friendly and helpful in every way!!! Worth every penny !!
Stayed in August 2023
Reviewed: July 30, 2023
Daniel
United States of AmericaThe only drawback that I had was that our bungalow by was right above the laundry room.   A funny fact.  First evening I thought there was a helicopter right above us and went out to see.  Quickly figured out it must’ve been an off  balanced  washing machine on spin cycle.  Which we heard off and on every morning to night. The bright side those sheets and towel were very clean. Just turn that TV up when watching. So we joked about it the rest of the time.  The helicopter was here to pick us up. Bar service is quite slow, but did not keep us from drinking enough… 🤪
It was beautiful and very well-kept. The bungalow and grounds are very clean everyday thanks to the amazing housekeepers and  groundskeepers. The butlers were very quick to your needs.  The ladies at the front desk were very polite and professional. 
Stayed in July 2023
Reviewed: July 22, 2023
Rene
CuraçaoPersonel dry no interaction
Stayed in July 2023
Reviewed: July 6, 2023
Aliya
United States of AmericaConstruction on site at 7 am start, music at night loud, was refused twice for late check out, & was given the room I asked not to give me next to construction site, sheets never changed, water or toiletries never replaced, complimentary breakfast means you still pay for protein (sausage or salmon which is not fresh), food on site on beach is not fresh, don’t do the fish, staff not attentive enough, & not much going on on property, no good restaurants either
Ability to snorkel, big bed, beach & water, kayaks (I haven’t a used)
Stayed in July 2023
Reviewed: June 10, 2023
Dean
United States of Americaonly one restaurant.
amazing rooms. incredible space.
Stayed in June 2023
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