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Reviews of ONOMO Hotel Kampala

18a Akii Bua Road Kampala, Kampala, Uganda

#7 of 91 hotels in Kampala

Guests' Choice

Review Score

Based on 252 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.4

  • Free Wifi

    8.6

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Showing 1 - 25

  • Reviewed: June 12, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Suite
    • Stayed 2 nights

    the swimming pool is a bit small

    Excellent breakfast

    Stayed in June 2024

  • Reviewed: June 7, 2024

    7.0
    Good.
    • Business trip
    • Couple
    • Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    New property with friendly staff.

    Stayed in June 2024

  • Reviewed: May 30, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights

    Nothing

    From arrival to departure the staff were excellent, very friendly and super helpful. I would highly recommend this property when travelling to Kampala.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    10
    Lovely, fullfilled in all aspects❤️
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    Everything ❤️

    Stayed in May 2024

  • Reviewed: May 25, 2024

    10
    Lovely , great challenge and new experience.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    Professional Customer service ready to assist anytime, with lovely, friendly , staff .Warm and Positive environment Very clean place and very safe location and area. .

    Stayed in May 2024

  • Reviewed: May 10, 2024

    8.0
    Perfect stay, with kids too for a city break.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast selection seems less than my previous stay about a year ago.It's still really good and tasty. The pool location could have been a bit private, especially for staying guests given that you have walkins all the time. It is likely to be the reason it is hardly used. I still used it with my children, and it is a good size and clean. I had to ask for an extra drinking glass and toilet paper given that the room was booked for two and when the staff brought the second glass, again came with one despite me asking for 4 due to extra guests on my second night. 😑 The price was a little steep for my two nights, than I had originally booked and only told about the discounted rate on checking in.

    Good food taste and much improved pastries for breakfast. Staff are always amazing and exceptionally attentive. Thank you. Would stay again and again. Loved the Sunday entertainment- young and fresh band. 👌🏿 I generally love this hotel, perfect location in close proximity to the city, a good hanging out place with friends, family, quiet but central. Love all the modern amenities with a touch of my motherland Africa throughout. I could stay here again and again. 😜😁 My 9 year old daughter loves it, and this is our second stay here.

    Stayed in May 2024

  • Reviewed: April 3, 2024

    10
    Really great spot in Kampala!
    • Business trip
    • Solo traveler
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Very clean and comfortable, lovely bed and pillows (which is sometimes hard to find), good food, great staff, lovely spa, great pool and patio, all around great stay!

    Stayed in March 2024

  • Reviewed: April 1, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    It was very noisy during the weekend. They had everyday a live band and it was extremely loud

    Stayed in March 2024

  • Reviewed: March 26, 2024

    9.0
    Comfortable hotel with an African taste
    • Business trip
    • Solo traveler
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Although generally great and comfortable, Staff at reception is inattentive, and obviously was on a personal phone call when I tried to check in.

    Beautiful hotel with an African taste. Location is a bit hidden.

    Stayed in February 2024

  • Reviewed: March 14, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Gym was small, but functional

    Very modern hotel. The rooms were comfortable and I had a very good view

    Stayed in March 2024

  • Reviewed: February 14, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing - all good!

    Suite was lovely - modern, comfy and spotless. Quiet location and great outside space for relaxing. Great restaurant and bar - very modern lobby with great design. Staff helpful and friendly

    Stayed in January 2024

  • Reviewed: February 11, 2024

    10
    Great property, nice staff very welcoming. definetely will go again.
    • Business trip
    • Solo traveler
    • Suite
    • Stayed 4 nights

    Large choice of fresh fruits at breakfast, nice presentation and great welcome by staff. Very lively hotel and great ambiance.

    Stayed in November 2023

  • Reviewed: February 10, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Sat at the restaurant for more than 10 minutes and no one came to attend to us. We had to move and go look for a waiter. However, this is NOT the first time this has happened at the restaurant area.

    The food, the hotel room, all were top notch. Cleanliness is unrated 👌

    Stayed in February 2024

  • Reviewed: January 30, 2024

    7.0
    Good but please tone down the loud music!
    • Business trip
    • Group
    • Standard Italian Room
    • Stayed 12 nights
    • Submitted from a mobile device

    The music in the restaurant is lousy and way too Loud!!!!

    Loved the staff especially Diana who went out of her way. The head chef too cooked plant based meals for me most evenings. The gym is basic and sufficient for a good workout. Rooms are great!

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location, food, room and price were all very well balanced

    Stayed in January 2024

  • Reviewed: January 25, 2024

    9.0
    Warm, hospitable, clean and super service.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 11 nights

    Repetitive music, and loud live bands/ party music on weekends which compete with music track in dining room and disturb the otherwise lovely ambience.

    Food was on the whole excellent. Fresh, well presented, versatlile menu and main chef was particularly helpful in meeting our dietary requirements. Service in dining area so friendly, helpful and efficient. Main barrister and barman was also excellent. Coffee particularly good and loved the bottomless cup concept. Rooms comfortable, modern, compact and completely adequate.

    Stayed in January 2024

  • Reviewed: January 24, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The property, the staff but most exceptionally the staff.

    Stayed in January 2024

  • Reviewed: January 24, 2024

    9.0
    Welcoming haven with a great atmosphere, wonderful staff and excellent facilities.
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights

    A few of the items on the main menu could be improved.

    Onomo is a small haven. Peaceful, very welcoming and wonderful staff, appealing public spaces, and an excellent spa on site. Very good breakfast. Very good wifi service. Conducive for working or relaxing.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The TV didn't work even after the maintainance guy came to the room several times. Reminded the receptionist on duty about the same on my way out but nothing was done.

    The room was very clean and appropriate.

    Stayed in January 2024

  • Reviewed: December 8, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Suite
    • Stayed 2 nights

    Everything was great

    Good security, comfortable rooms

    Stayed in November 2023

  • Reviewed: November 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 3 nights

    There was no dental kit in the room and I had to ask for it at the reception everyday as the toothpaste was so little in the kit. I didn't go for dinner at the hotel because to expensive. The people at the reception was definitely not helpful nor friendly.

    The breakfast

    Stayed in November 2023

  • Reviewed: October 27, 2023

    8.0
    We will come again
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The concept of budget can be enhanced

    Courteous staff. Human resources goes along way in making any business thrive. The location. The green

    Stayed in October 2023

  • Reviewed: October 22, 2023

    10
    Exceptional. Loved it here!
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Beds a little small. Cleaners need to check the bedroom doors are closed.

    The staff were exceptional. They went above and beyond.

    Stayed in October 2023

  • Reviewed: September 20, 2023

    10
    BEAUTIFUL
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    You can’t really walk many places from here, but Ubers generally know where it is and we had no problem getting rides for cheap.

    Beautiful beautiful property. Nice staff. Great food at a reasonable price. Breakfast buffet was delish. Staff was very sweet.

    Stayed in September 2023

Showing 1 - 25

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