Ternan Avenue, Kampala, Uganda
#20 of 91 hotels in Kampala
Guests' ChoiceBased on 120 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
9.1
Value for money
7.8
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
David
United KingdomNothing
First class in all departments
Stayed in May 2024
Reviewed: April 14, 2024
Nicolas
United Arab EmiratesGreat views of the city Nice gardens
Stayed in April 2024
Reviewed: March 30, 2024
Ognjan
SerbiaGreat location
Stayed in March 2024
Reviewed: January 26, 2024
Kenneth
KenyaI had to walk long distance to catch my taxi since there were stringent security controls, for some delegates staying at the hotel. The hotel had no control over this security set up.
The hotel's location is good for one with business in the Kampala CBD
Stayed in January 2024
Reviewed: January 5, 2024
Rita
United KingdomThe price was high having booked a room and could not get a exception price for my son we had to book him into another place
The food and new year's set up was good.
Stayed in January 2024
Reviewed: December 31, 2023
Katie
United KingdomNothing
Old world feeling, friendly staff and location
Stayed in December 2023
Reviewed: December 7, 2023
Giorgos
United Arab EmiratesHotel needs some renovation, it is very well maintained but feels dated
Very clean, great location, amazing staff
Stayed in December 2023
Reviewed: December 2, 2023
Marvin
United States of AmericaOutside music played all night long. Could hear it in the room and kept me awake.
Stayed in November 2023
Reviewed: November 28, 2023
Petter
NorwayIf there was one thing I would have like to see improve is if they can make the rooms and the doors a bit more noiseproof. When you are inside your room you can easily be distracted by noise coming from the hall.
One of the pearls of Kampala. 22 years since I visited the hotel I was back to stay for 5 nights. The personnel are friendly and service minded and the facilities are clean. I really appreciate that they can tidy up suits, iron shirts and polish shoes. As I was attending a wedding I held that in high regard. I would also like to compliment the variety of shops at the hotel, which allow you to purschase items from high end to casual, clothes, souvenirs etc. There is also a tourist information center at the same premises.
Stayed in November 2023
Reviewed: November 22, 2023
Gopu
IndiaThe size of room and bathroom
Excellent staff. Good location.
Stayed in November 2023
Reviewed: November 14, 2023
Helen
AustraliaDecor was a little tired
The Sheraton is a classic hotel with many amenities. It is an older hotel so decor is a little tired but staff are welcoming and friendly. We had an executive room so access to the club lounge which made our stay extra special
Stayed in November 2023
Reviewed: November 11, 2023
Mr_coffee_bean
SwitzerlandAll the staffs are really kind and welcoming.
Stayed in November 2023
Reviewed: October 24, 2023
Mohamedhelmi
AlgeriaWi-Fi Coverage at 6th floor very weak 601 room
The staff are amazing Olga and Giofri at the reception Captines especially Joseph Restaurants especially 7 seas Douglas and chief Hassan Very friendly and helpful Special thanks to Mr. Abdelmounaim finance manager
Stayed in October 2023
Reviewed: August 30, 2023
Alkemi
South AfricaN/A
Great
Stayed in August 2023
Reviewed: August 28, 2023
Ibrahim
Saudi ArabiaInternet connection very bad in my room
Food
Stayed in August 2023
Reviewed: July 16, 2023
Sebastian
United States of AmericaLayout can be a little confusing
Beautiful grounds and friendly staff
Stayed in June 2023
Reviewed: July 3, 2023
Grace
KenyaThe shower was too squeezed and kept flooding while having a shower.
The breakfast was great. Lots of options
Stayed in June 2023
Reviewed: July 2, 2023
Moses
United States of AmericaNot having usb chargers A quite bar would be ideal.
Staff is very courteous Food and entertainment excellent
Stayed in July 2023
Reviewed: June 28, 2023
Selahadin
South KoreaThe faculties are now getting old, like there are some rusts in the bathroom and I believe the management could do better .
The location is superb
Stayed in June 2023
Reviewed: June 12, 2023
Siju
United Arab Emiratesproperty is bit old need to better the facilities and room
very good service from front desk staff exceptional service
Stayed in June 2023
Reviewed: April 9, 2023
Wahaj
Pakistanit’s very old property , at least upgrade your lobby furniture.
location is near the town
Stayed in March 2023
Reviewed: April 3, 2023
Phil
United KingdomTried to charge extra for breakfast which was included and charged more than the rate quoted by booking.com
Clean and secure
Stayed in March 2023
Reviewed: March 17, 2023
Kambeja
MalawiThe TV screen was very old and the pictures not clear.
The breakfast was just delicious and very test
Stayed in March 2023
Reviewed: March 14, 2023
Christopher
South SudanNothing of a concern
The environment and the safety of the place
Stayed in March 2023
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