Very helpful staffs. We get FREE Hon Thom Island Waterpark cable car tickets. The hotel is near to the cable car station and they provide free transfer to the station. The room that has ocean view has very good view and can watch “Kiss of the Sea” show apart from the cable car passing by

Stayed in May 2024

None.. But it is very difficult to find HALAL food around..

To be honest, I would love to say a very Big THANK YOU for preparing me the room that is so clean, tidy, spacious, it is super stunning seaview and we are able to see cable cars on our head, sea shows with musical water fountains and fireworks.. This is so beautiful though give me the best holiday vibes. Staff and hospitality is superb and delightful. Love! Love! Love! I will want to come again to stay here in the future and would recommend this hotel to others included family, friends and social networking peoples.

Stayed in May 2024

Nothing.

Location is terrific. Take a room with sea view, preferably 4th floor (that's what we had)! You'll love it! Staff is ready to fulfill any of your wishes if it is possible and will go an extra mile. Service is top notch. Our stay was very pleasant (Couple). Food and all the entertainment are right at the door step. Free cable car ticket and free water park ticket ! They have rooftop swimming pool couple streets away, it is still being built and a little under developed(March 2024), but great views from 16th floor, nice water temperature. I liked everything about this place, you won't regret it.

Stayed in March 2024

Loved it all. There should be a huge media Blitz done about Sunset Town as it is truly an amazing holiday location and worth the trip. We come from Canada and will definitely return.

What an amazing hotel. The people are so helpful and really try to address your every need. The rooms are extremely clean and the beds and pillows are very comfortable. Location is perfect and the free cable car tickets to SunWorld are a great perk. We also got a discount for the Kiss of the Sea show. That is an amazing and incredible show which is a must see. Roma Hotel is located close to the venue so you can walk to it. Will definitely be returning to Toma Hotel and Phu Quoc Island. Wow.

Stayed in March 2024

All was perfect!

Very modern, clean hotel. Staff was AMAZING. So friendly and helpful. Great location too. Will return!!

Stayed in March 2024

Nothing.

Everything is perfect !

Stayed in March 2024

The breakfast tastes good but not in buffet style. The sea view is excellent. The hotel locates near the cable car location which takes us to the Hon Thom water park.

Stayed in March 2024

There’s not much facilities nearby, all shops are closed at 10pm, can’t buy anything at a store/mart, that’s a seriously big problem if you are come modern cities

The sunset view is just breathtaking

Stayed in March 2024

The food could have been better but that’s just our taste.

The night market was fantastic and the fireworks were terrific.

Stayed in February 2024

We expected that both - a cup of coffee and juice include free breakfast menu, not only one choice.

Stayed in January 2024

None

Really appreciate kindliness of the staffs and their flexibility. My family enjoyed cable car and water park with fun. The room was just as photos and clean. We really had good time at the hotel and thank you so much for the stuffs, especially for the front staff.

Stayed in February 2024

Nothing

The property was clean. Spacious. Good location. Seaview room is so worth the price. Lee at the registration was our favourite. He was so helpful and informative. We could ask him anything and he will provide us with help all the time. Definitely a recommended place to stay! Hotel staffs were all so nice and welcoming.

Stayed in February 2024

Pillows are a bit too big and hard, so not very comfortable. All toiletries are provided, including conditioner, but shampoo is missing for some reason... More breakfast options and more than one drink (currently limited to either tea/coffee or just juice) would be nice. The description also mentions a swimming pool and a gym - no one has ever mentioned either of those at the hotel... Other than that, it's perfect. We'll definitely be back.

Excellent staff, service, shower, beds, and sea view. All the amenities are brand new and in perfect condition. An absolutely Instagrammable location. Free cable car & waterpark tickets - totally worth the price. Free room upgrade and birthday decorations, plus complimentary fruit and nuts. Beautifully served (though not very nutritious) breakfast. A nice, clean beach is nearby, and there's also a free shuttle bus every 60 minutes to Khem Beach from a nearby square. The daily water show and the fireworks can be watched right from the room window. Outstanding!

Stayed in February 2024

Great location to explore the very southern part of the island. Staff very nice and helpful.

Stayed in January 2024

Had we been informed that fireworks happens daily we won’t have missed it.

Location, warm staff and cute room

Stayed in December 2023

Nothing, overall experience was perfect

Everything!! They even gave me free cable car ticket 🥺👏

Stayed in January 2024

The staff was very supportive. I asked the hotel to prepare a nice room for our honeymoon trip. Everything was lovely. The rooms looked very new. The pool was on another building, but with a great view and with a free ride. Also the free trip with the gondola was awesome. We will come back.

Stayed in January 2024

Very friendly and helpful staff. Great location to explore the southern tip of the island and the great Hon Thomas.water park.

Stayed in January 2024

Great location, friendly staff.

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

None of this a knock against Roma Hotel—which is very good! But, you should know about the location. Sunset Town is a unique place. It’s a planned/resort community that is a mix of very cool attractions like a nice beach, Kissing Bridge, an incredible stage with performances and a scenic gondola to an island with a theme/water park (which is worthwhile to spend a day). When we arrived we were in awe: “what a beautiful place!”—but after a few days, realize this is a place which has not sold probably 90% of the condo dwellings in this Italian-themed, sort of ‘fantasy’ community, with almost no permanent residents. It’s a little weird. A lot of empty businesses and unoccupied apartments with a smattering of successful restaurants and businesses. It seems the pandemic was very hard on this place. There is one major issue and that is the incessant 5-6-song playlist by Queen, ABBA, “we are the world”, etc. that was on a damn-near constant loop most of the day/night. It matches the awesome fireworks display at night, but OMG, it will drive you mad if you don’t leave the area once in awhile. We were there over Christmas so maybe it was different, but after a one week stay…we were ready to never hear those songs ever again!

Great view, nice and helpful staff, big and well appointed room, easy walk to fun things to do and restaurants, etc. The sunsets in ‘Sunset Town’ are truly legit and beautiful.

Stayed in December 2023

The staff was very nice especially Mr Ly.

Stayed in January 2024

Everything

Everything

Stayed in January 2024

I didn't realise before booking this hotel that it is in the Sunset Town resort development. The new resort village isn't where I would choose to stay again. When we visited the area was like a ghost town.

Lovely large and comfortable rooms. Brand new build so the facilities are exceptional. Everything was very clean and looked just as the photos show. Breakfast was ok, but it was nice that it was included.

Stayed in December 2023