The staff at reception can really be more friendly. The bathrooms in the hotel rooms are a bit dated and for a four-star hotel; the breakfast spread is a bit basic. We also felt the waitresses were very slow to serve and not very interested in their jobs.

The hotel foyer and restaurant areas are beautiful and impressive.

Stayed in April 2024

Some facilities aging and needed to be changed.

Comfortable, good views and decent breakfast. Great service all around, well worth it and will definitely come back.

Stayed in April 2024

- the aircon was very weak especially for a humid Cape Town's evening - the shower diverter valve had to be handled quite hard in order to work - room service took about 50 minutes when we were told 20 minutes

It was exceptionally clean, and the staff were friendly and helpful at all times. Although we've stayed in lodges and B&B's in the past, this was my daughter and her mom's first ever hotel stay and breakfast room experience - I'm happy that it was a good experience for them both.

Stayed in April 2024

To short.

Good service,comfortable beds,excellent views and good breakfast.

Stayed in April 2024

Parking a nightmare

The big spacious room and comfortable bed

Stayed in March 2024

An excellent choice of food for breakfast. It was a walk to V&A so uber good. Good views from the glass sided lifts. Lovely to wake each day to see Table Mountain.

Stayed in March 2024

Location, bathroom needs a revamp

It was ok

Stayed in April 2024

Communication with other staff members was not what I expected. The basin was not closing at all, so water was waisted I saw a cockroach coming out of the aircon, but I killed it.,

Cleanliness Staff Assistance

Stayed in April 2024

Housekeeping service should be better

The room has perfect table mountain view All staff are so kind and friendly especially thanks Ruuan from breakfast restaurant and reception team was amazing and so kindfull Also location is perfect for everything

Stayed in March 2024

Staff was very friendly and helpful with local information. Breakfast was nice with plenty of options

Stayed in April 2024

No streaming No massage

Breakfast

Stayed in February 2024

One of the days they missed cleaning and we came back after our day activities to a room still with dirty towels.

The room setup was brilliant. Staff very friendly and helpful. Overall it was a great experience.

Stayed in April 2024

If you take a shower, there will be water on the bathroom floor after bathing.

Excellent location, very central. The break fast was superb

Stayed in April 2024

The WiFi was not that strong. We didn’t report so I don’t know if they could have done anything to assist us with it.

The staff are exceptional. They ensured that they gave everyone great service.

Stayed in March 2024

The rooms were spacious with very good views

Stayed in April 2024

taps in the bathroom were hard to open / close. The fitness centre could donwith updated equipment and aircon.

fantastic staff, breakfast is delicious. great location

Stayed in March 2024

Internet was very poor in the rooms, room 2802

The hotel room, the breatkfast and the location of the hotel which is closer to the mall and many other facilities

Stayed in March 2024

They have very limited option for pure vegetarian people

It’s in city center. Also they have excellent services and staff is very polite

Stayed in April 2024

The telephone didnt work and I couldn't get the tv to work

The room and view was neat the aircon kept the room comfortable

Stayed in March 2024

Nothing

Although this hotel is an older hotel, it is still on an excellent standard. Lucinda who checked us in was amazing, friendly and very professional. We as a family enjoyed our stay, the staff was friendly and very helpful. Jill the host at breakfast welcomed us at breakfast with a beautiful smile. The breakfast was also enjoyable every morning. It was clean and everything we needed was provided. We also had a room with a beautiful view.

Stayed in March 2024

The bathroom sink needs attention, looks like under went some repairs finishing wasn't good

The location ,hospitality was amazing

Stayed in April 2024

This is a large busy hotel located in a central location. We were a family group with three rooms, all of which were clean and comfortable. On arrival at the hotel, we were checked in quickly and efficiently and were offered sweets from a complimentary sweet bar adjacent to the Reception Desks. Our bags were delivered to our rooms by a very pleasant friendly gentleman. The rooms were quite large and had complimentary bottles of water in the fridge along with little packets of sweets. The bathroom was clean and had toiletries provided. The safe provided was great, extra large to handle laptops etc. The lifts had glass fronts and operated quickly. The lobby area was lovely. We had breakfast each morning and this was varied and tasty. We had dinner at the buffet a couple of nights although there is also a restaurant at the bar area in the lobby. We travelled to the Victoria Waterfront a couple of nights via Uber and this was convenient as there is an area immediately in front of the hotel to facilitate pickups and set downs. The staff were all very pleasant and helpful. All in all, we really enjoyed our stay at the Southern Sun Cape Sun.

Stayed in March 2024

The shower in the bath and the TV channels were unclear.

The view of the mountain when I used the lift.

Stayed in March 2024

The Wi fi wasn't great and I had some trouble with the remote ..channels... so my family and I ended up leaving the tv.

Breakfast was great! Beautiful view and we enjoyed our overall stay.

Stayed in April 2024