Accommodations in Mezcales

Clean and safe common areas. Attentive security. The staff were amazing, always available, always friendly, always helpful. Can’t say enough about Richardo, Nadia, and Israel. The pool area was clean and spacious , clean bathrooms, plenty of chairs and loungers. The landscaping was very well maintained and manicured. We liked not being in Vidanta but having access to its amenities. The Mayan Palace gym was great to use and the different pools with beach access. Vidanta is very confusing to navigate but you get your steps in walking the different walkways which are all beautiful.

The staff are more than accommodating. Very clean. Free shuttle to the airport.

The rooftop restaurant!!! It was AMAZING! I booked a room with breakfast included, which I recommend. When you check in they put a band on your arm which signifies you get the free breakfast. Eat all you want:) The breakfast was fantastic, and the view from the open air rooftop restaurant makes it spectacular. The service was quick and the food was delicious! I had a hamburger that was the best one I've eaten in a long time. The hotel is new, clean, and comfortable. The beds and pillows were very comfortable. The room was bigger than I anticipated. The staff was extremely attentive and helpful. For the money, this is by far the best hotel I've booked in many years!

The location is the best. Room was big and clean. Looks very well maintained and the bed was the best.

Outstanding staff! Very friendly and welcoming. Quite, very spacious units. Nice pool and jacuzzi and good food at their restaurant

The staff was so close. It's like being in home

This hotel was exceptional at every turn and I can't wait to go back. For all of the people working there - from wait staff to musicians to the concierge, to front desk and even cleaning staff-everyone was friendly, competent, and warm. People did their jobs well, and went above and beyond. One morning they ran out of a cereal my son liked, and someone ran to get him more from next door. Waiters and waitresses learned your coffee order after a few days. Staff also had a great command of English, putting non-Spanish speaking guests at ease. The pool area is perfect; yes, a little crowded during spring break weeks, but large enough that groups could spread out. There were mostly families there, but some couples and older groups as well. Some older guests told me that they have been coming to this hotel for years - that says a lot! The grounds are beautiful! It feels like a botanic garden and the peacocks & iguanas are exciting to see. Beds are comfortable, and great value getting a full apartment. Views were stunning! The property is large enough that you can enjoy different activities, but not so big that you feel you are getting lost or in a tourist bubble, as with some all-inclusives. The hotel leans into its Mexican identity, which is wonderful! The programming/evening entertainment (including Mexican night) was fun and enough to give guests (including tweens and teens) fun things to do (karaoke, casino night, dance performances, cultural shows etc) where they might feel like they have some independence, but within the safety of the hotel grounds. The hotel is so close to the airport, the commute was a breeze. Getting an uber from the hotel to town (as a solo mom with 2 kids) was safe, inexpensive, and quick. The food was excellent and varied. Breakfast was delicious, and the beachside cafe was our favorite. Pool games, including volleyball, water aerobics, poolside ping pong and crafting, were fun and well-attended. We'll definitely be back!

This was a very small, nicely appointed, room on the bottom floor of a condominium complex. The staff were excellent. We were the only people in the complex and had access to the dipping pool an jacuzzi. It is in a good location.