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The quality facilities and inclusions set this hotel apart. The staff were welcoming, friendly and very helpful. The location was quiet, central and conveniently located. The secure undercover parking was a real bonus. The weekend rates were very attractive. The Japanese inspired decor fitted in perfectly with our visit to the National Gallery.

The hotel is really nice, beautiful old building, small garden in front and back, great room, and the staff are really helpful. The hotel also have grab and go room, where u can get free tap filter water, coffee and tea. There are other snacks but of course you need to pay for it. Enjoyed my stay in the hotel, the room is at the end of the hall, so it's quiet, in the morning have some breakfast in the garden. The best part is the gym, it's not your typical hotel gym, there are a lot of equipment and serious weight there. Also parking is free, just register it with the receptionist. The check out is at 11am, easy and smooth.

Everything was in line with expectations.

Excellent location, clean, friendly staff, lovely decore and ambience.

The place was clean, good value for money

Extremely caring and kind staff; everything is new and clean; it was a lovely touch that there were some snacks/milk/coffee etc. If I’m back in the area, I will definitely stay here again.

It was located in a perfect location, close to shops and bus stop in Kingston. The rooms had kitchen and kitchenware to cook with wash/drier and all amenities inside. It also has had great collection of instant tea, coffee and mocha . Comfortable bed and clean rooms

Room very nice and spacious. Clean.

This is my fifth stay at the East and I love the Hotel. The rooms are thoughtfully designed and very comfortable. I had room service and the food was wonderful. The beds are very comfortable and the room was quiet. Very much looking forward to our next stay.

Very nice and comfortable hotel. My room was huge, included minibar/fridge, a coffee machine and slippers (among other amenities). Wifi was good, everything was clean, all the members of staff I met were very nice and helpful. The location was also good, in walking distance to the train station and several bus stops. Very good value for money.

Staff was very friendly and helpful.

Exceptional hotel, great breakfast menu, really well thought out

Very good hotel with excellent service!

I loved that it had a kitchen and laundry facilities. That was a nice surprise. Very impressed with that and will definitely be recommending to family and staying there again. Nice location and great cafes close by.

The room was beautiful. The bed was so comfortable. The view was amazing.

The hotel's location is fantastic, and the staff member, I think his name is Tom, was very friendly and helpful. He always smiled and greeted people with a pleasant face. I loved the pool, the sauna, and everything else; it was truly a wonderful experience. I also loved the food there.

So much history and perfect position.

The proximity to shopping Centre, restaurants and cafes

Friendly and professional staff, comfortable room, very good breakfast.

Very comfortable bed and good sized room.