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We had booked this room online via booking.com for our 20 year-old son who was at Sydney Airport but could not do it himself as he did not have a phone there. The hotel itself was fine, but what we really liked was the front-desk person who went above and beyond when I called at (local time) 3:00am and requested a wake-up call for my son. He said that there were no phones in the rooms, but that he would personally go and knock on the door and wake our son so that he would not miss his 6:00am flight to Brisbane - and he did. Kudos!

Location is excellent. One of cheapest hotels in Sydney with awesome views. Great pub downstairs. And there’s another bar on L4 with a number of lounges to sit in. Restaurant/bar on L5 but more formal-no flip flops allowed. Lovely staff and old historical building. Walk outside literally down some steps and you’re on the harbour. 15 minutes walk to opera house or you can cut through The Rocks area and walk in 5 minutes. The city is 10 minutes walk the other direction so everything is nearby.

When you want to be in Sydney but not in the CBD this is great. Good transport links to city via light rail (tip get off at Randwick and walk down Belmore Rd). The hotel is a beautiful old terrace full of charm in a leafy street opposite park with all mod cons. Staff were lovely and, on a really hot day, we were delighted to receive an upgrade on arrival to a room with air-conditioning. Much appreciated after we got off at the wrong light rail stop (see above!!)

Cute boutique hotel with a stunning rooftop bar, lounge and workspace. This was one of the only hotels that acknowledged our honeymoon with a little note and complimentary sparkling wine upon arrival. This was a lovely touch and surprise, especially on our first night of the trip! They kindly accommodated early check in which was greatly appreciated :) Good location in the CBD!

Loved the location. No problem for us with noise from within the complex or surrounding venues over the weekend. Comfortable apartment with everything you need. Included breakfast was lovely. Host friendly, easily contactable and very willing to help. Apologetic for mistakes. Affordable accommodation option compared to hotels in the area.

We stayed here because CBD pricing was exuberant due to a city marathon the following morning so it was a bit of a mission returning to Olympic Park after a night in the city however this is no fault of the hotel but something to keep in mind for others. Staff were lovely. Parking convenient but pricey. Bed was comfortable.

Location: easy to reach from the airport via train. Heart of the CBD. Lots of options to go out and eat. Staff was welcoming and pleasant and willing to help. Room was practical and internet wifi was decent enough for some work (although you may need to check if you need a desk as I don't think all rooms have one).

Stayed there years ago when it was the Westin, it was one of our favourite places we had stayed. New ownership after Covid, good to see they haven’t changed anything. The clock tower and old post office building is one of the most beautiful backdrops for a hotel in the middle of CBD. 10/10 for everything.

The location is brilliant for what we needed to do - access to CBD, Surry Hills and Central, plus the airport. It is so easy to find and there are a lot of excellent eating options in the area plus a Supermarket. The staff were super polite and helpful. Coffee and tea in the foyer is a huge bonus.

The hotel has thick carpeted hallways and sensor lights which is ideal in an airport hotel. I didn't get woken up by the sound of suitcases or get bothered by light coming in under the door. Nice decor. Much nicer than other airport hotels close by, would stay here again.

Great location and parking which was $50 / day (reasonable compared to other hotels) stayed in a 2 bedroom apartment which was comfortable and spacious. Price was reasonable for an apartment in CBD. Staff were lovely and helpful. Would definitely stay here again.

1. Breathtaking atmosphere from heritage style of building 2. Very good location for those tourist from inside or outside of Australia to explore sydney CBD 3. Bigger room compare to other hotels in Sydney(based on delux room) 4. Reasonable room fare

Location is central to many places within the CBD. Hotel has couple of lounge spaces to sit with family and friends and sip wine and chat. The front office staff is exceptionally courteous and ready to go out of the way to help. Traditional furniture.

This hotel is close to the international airport in Sydney, which is why we stayed. We were only there for a few hours to sleep and get on a flight the next morning. The breakfast, like at all the Novotels, is amazing and the highlight of our stay

I have stayed in a lot of hotels in the CBD and I think the Grace has gone to no 1 on my list. Tastefully decorated, lovely comfy bed. Very happy with my complimentary drinks in the fridge (non alcoholic). 10 out of 10

The location is very strategic as it is very close to CBD, Airport and also toll ways to western and Easter suburbs via M4 & M5. We can also find parking easily in the street.

We stayed here for an event at Olympic Park. Hotels very neat, all needs met, comfy bed and clean bathroom. Good location to local shops and transport. Lovely host.

Reception staff were very friendly and helpful Hotel is very close to parking station and airport, great place to stay for stop over or when flying out of Sydney.

Location was excellent. Walking distance for most of Sydney CBD- Darling Harbour, Theatres, Hyde Park, Central train station, the Rocks, Circular Quay...

Well run Sydney cbd hotel with good security . Fabulous stay ,very comfortable & lovely old world charm. Loved it !