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I really liked the clean and comfortable rooms, and the friendly staff.

Property was clean, and newly renovated. The location is a bit out the way but if you have a car, it’s no issue.

Apartment was lovely and cozy.

We had a truly wonderful stay at this hotel. What made our experience especially memorable were the amazing owners and staff. From the moment we arrived, we were welcomed with genuine warmth, kindness, and hospitality. Everyone was incredibly friendly, attentive, and always happy to help, which made us feel truly welcome and well taken care of throughout our stay. The hotel itself was clean, comfortable, and very well maintained, with a lovely and relaxing atmosphere. You can really feel that the owners and staff care about their guests and put their heart into making everyone’s stay special. We are very grateful for the wonderful hospitality and would highly recommend this hotel to anyone. We would absolutely love to return in the future. Thank you to the owners and the entire team for making our stay so enjoyable and memorable! Hvala na svemu Amir !

Friendly staff. Tasty breakfast.

While we were travelling to Sarajevo, I received a phone call from the Hotel Hercegovina, where I had made a reservation, informing me that due to problems with the heating system, our reservation had been moved to the Hotel Austria & Bosna, part of the same group and of a higher category (****). An excellent stay, thanks also to the good restaurant and free parking in the garage. Superb breakfast, very varied and high-quality food. I highly recommend the Hotel Austria & Bosna.

Beautiful hotel with phenomenal service, everyone made an effort to enhance our stay. We highly recommend the hotel also because of the peaceful surroundings it's located in.

Exceptional room...pleasant hotel staff

Everyone was super nice and polite. Very clean and location is very nice

Hotel je izvanredan, osoblje vrlo susretljivo. Dopustili su nam produženi check-out bez nadoplate. Doručak je izvanredan, nema čega nema za svačiji ukus. Jedan od boljih hotela u kojima smo odsjeli, sigurno ćemo se vratiti kada budemo dolazili u Sarajevo.

Room , restorant , sauna , staff

I'm surprised by all the negative reviews, it feels like I stayed in a different accomodation. We loved staying here for a night, picked due to its close proximity to the airport. We had zero issues with the aircon not working, if anything, it was too cold. Also no issues with noise or smells, both of which me and my friend are highly sensitive to. The room was clean, bed was comfy and the bathroom was modern, with an amazing shower. Tram stop is close by if you want to go into the city centre. Most of all, thank you so much to Sanela who works there for her incredibly warm hospitality.

I’ve read a few reviews and not sure why there have been some negative ones. We loved it here! The facilities are amazing. The gym is well equipped, pool and sauna are amazing and the relaxation chairs were so good. There was an issue with our takeaway breakfast for our early flight and they were so lovely and apologetic and made us one quickly as we were leaving. The breakfast was so good. Easy shuttle to the airport. Our room was amazing and comfortable. Overall, great stay!

The staff was incredibly friendly and welcoming. The room itself was clean and nicely furnished, the bed was comfortable and very nice to sleep in. My room had everything I would need, and I felt super comfortable staying there. I was worried that it would be noisy at night, but I didn't have any issue with noise - the window was soundproof enough that I didn't hear anything from outside.

I was received by Nadim at reception who was extremely polite and welcoming. He very kindly sorted secure parking and breakfast for me over at Hotel Austria, a five star hotel which I very much appreciated. Also I was very pleased with the room I had at Crystal - yes it could perhaps do with a repaint in places but it was clean throughout and the bed made with nice crisp white sheets and very comfortable. Also only 11 minutes drive to Sarajevo Airport so ideally placed. The hotel is situated in a very nice parkland with trees all around creating shade and coolness on very hot days, the location at night is also nice and quiet and very peaceful. I do think some of the reviews I've read about this hotel are perhaps unfair. I had a pleasant stay here and experience!! I wouldn't hesitate to stay at Hotel Crystal. Thank you again Nadim for making me feel so welcome.

I had a cancelled flight with Ryan air die to fog, the airline was pretty useless and left it until the last minute to book us in. I've been before when staying across the road to go bowling and just to meet friends but I'd never stayed there before. The reception staff man was brilliant, we arrived on the night of 13th December, a while plane load of upset tired people. His professional and efficient attitude got everyone booked into rooms quickly. I was very impressed with the room, clean, double bed, television this was just a double room but very good. The breakfast was busy but there was enough to eat for everyone and the staff did well xonsid they'd had so many people just dumped there at such short notice.

The location is fantastic specially the park behind the hotel.Also mr Sameen and the staff of front office was great and helpful

Size of the room, inner pool, location

Near the airport Near to restaurants Clean Cosy

Kao i uvijek sve za 10! Ne mijenjamo hotel Pozzzz