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The staff is extremely friendly and helpful. The owners are fantastic people who run their hotel very well and this reflects on the staff. The room was spacious and well furnished. Switzerland has a reputation for being expensive, but the price/quality ratio here is excellent. The 34° swimming pool is great: very well thought out with a large bubble bath bench and behind that an area for swimmers. Zermatt itself is a bit mundane, but the hotel is very well located on the outskirts and the nature around Zermatt is of an amazing beauty.

Will not forget this terrific experience so soon. Despite the difficulties my wife and I have endured before getting to Zermatt with regards to luggage delay, all the staff and hotel amenities enabled us to have the most wonderful and relaxing holiday of our lives. Super-welcoming staff, superb restaurant, great wellness centre, phenomenal breakfast, free pick up at the airport, heaps of gifts, free drinks inside the fridge... and the list goes on and on. Worth every cent... Thanks Cervo Boutique Hotel for this unforgettable stay.

I and my family love this hotel a lot during our trip in Switzerland! We booked penthouse one. The house is wonderfully perfect! We love it so much. It is very clean, no dust, can see the mattherhorn really really well. We felt so cosy and relaxed during our stay there. The house made us have such an incredible amazing time together. We enjoyed it so much.The staffs are nice and friendly and really helpful. We just really appreciated and will book it again for the next time . I highly recommend!

All the staff are very professional, international and very friendly. They do not leave any wishes open. Especially during this difficult time with Covid, they have a robust system in place to keep the guest comfortable. The included breakfast and dinner was excellent that you are ready for the mountains activities. It goes without saying that the views from the rooms are the best you can get in Zermatt. I did enjoy my 5 days in the Kulmhotel end Feb 2021. Thanks for your hospitality.

This stay was one of the best experiences so far. The personell was superb, very welcoming and always supportive. Due to the Covid situation we got the spa area to ourselves for 1h a day. The always changing dinner menu was just great. Very fresh and delicious Italian dishes. The hotel also offers free water, tea and coffee which is a nice plus. The hotel is a 7 min walk located from the next ski lift and maybe a 13 min walk from the main station. We will be back.

I have stayed at this family run hotel several times. Excellent value for money. It’s a short walk from the railway station and to all tourist facilities. Switzerland is expensive! You can minimize your costs by staying here. Zermatt is a must visit destination. Travel on the Gornegrat railway and see the Matterhorn. Why not travel on to StMoritz on the Glasier Express.

The room was very comfortable and clean, the breakfast was delicious, all of the staff and the owners were so nice and helpful, the pool and jacuzzis area is beautiful, the hotel situation in Zermatt is perfect for everything, close to the center, the train station and not very far from the ski lifts. We had a wonderful time in Sonne!

Great location and convenient to: Access Sunegga Access Cervo Ski down from from Rothorn / Petrularve area almost directly to hotel front door Access lift via Hotel Schönegg to reach Zermatt town conveniently Pool has great view of Matterhorn Spa is a great facility to have for ski guests

Very friendly and professional staff in this family run hotel in a quiet part of Zermatt, but still and easy walk from the centre and nearby ski lifts with easy access to the mountain. We had a nice dinner in the restaurant, with a very attentive and professional waiter.

the staff was extremely helpful ..maybe one of the best winter place for accommodation .... kilimanjaro was just an awsome wooden room with lots of space on the roof of the building and the hotel is located in the best place in zermatt

Everything was over-the-top—in the best way! Courteous staff. Ski rental in the hotel. Amazing restaurant. Stylish, clean rooms. It was one of the places we went on our honeymoon and they even decorated the hotel room for us.

The best part about the hotel, is it's convenient location, especially because in Zermatt, the closer to the train station the better it is. The hotel is cozy, comfortable and clean, with a friendly staff.

location is super close to the train station and it’s quiet. Rooms are clean and comfortable. Lift is a big plus. Breakfast is super. It’s the best value hotel during our Switzerland trip

We thoroughly enjoyed our stay. We got perhaps the best room in the hotel, top floor with a balcony facing the Matterhorn. Even the bathroom had a view with a large window over the tub.

extraordinary attention to detail and personalization. Best 5 stars hotel i have visited. The facility is amazing and the staff go out of their way to make your stay a memorable one.

The view from the bedroom is amazing, the pastries are some of the best I've had in Switzerland (and I'm French!), the whole staff is lovely and friendly.

The best hotel we've ever stayed in our life. World class service and make you feel like you are family or a royalty.

Best hotel location in Zermatt! Great location and the rooms are lovely.

Warm welcome best hotel we met

Our stay was phenomenal. Our arrival was a little bumpy in so much as one of the bedroom doors in our penthouse suite was locked as was a changing room. However, after we asked the hotel staff to unlock the room and a bit of protesting, they did. Had they not, it would have absolutely been a problem, as we paid a pretty penny to stay in the suite specifically because of its size. There was the idea on the part of the hotel that because two of the unlocked bedrooms in our suite contained double beds consisting of two singles pushed together that should be adequate for four adult women to share. Granted we are friends, but we're also colleagues and grown women who wanted privacy. Similarly when we requested a rollaway bed, we were told they didn't have one. Nevermind, that we spotted a single bed in a storage area around the corner from our room that they could have easily moved in our room. After some unhappy facial expressions between us and our host, she reluctantly unlocked the third room that contained two twin-sized beds in it. We simply moved one of the single mattresses out to a spot in the main living area (which was large) so that we could each sleep in our own spaces. From that point forward, our stay was magnificent. It was truly an unbelievably beautiful location. We had direct line of sight to the Matterhorn and cathedral. The hotel is conveniently and centrally located, a very easy walk to the nearest grocery stores. The kitchen was amply stocked with everything we needed to prepare our own meals which we did at breakfast and for evening snacks. So, even though arrival was a little rough around the edges, including lack of coordination of pick up at the train station despite our best attempts to arrange for help, everything else during our stay turned out beautifully. They booked a massage for one of us which was amazing. The woman giving the massage was highly trained and a true delight. We had the spa to ourselves each night, which was great!