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We arrived in the evening after a long bike trip. We had no trouble with the self check-in. The room and bathroom were really clean, and we could fit our bikes in the room as well. In the morning, we met the staff during check-out, which made the overall experience even better. My positive rating is especially in comparison with the other accommodations we stayed at during our trip from Bilbao to San Sebastián. The quality at Hotel Ibaigune was really high for the price, whereas at some other accommodations, we felt that the rooms had been furnished and prepared with little care, as if they had simply been put together to accommodate tourists and make a profit. Even though the hotel Ibaigune’s appearance is a bit dated, as someone complains in the reviews, you can feel the quality in a way that you don’t in several newly renovated places.

Staff was extremely responsive and helpful when we encountered some problems with our rental car. All the staff were very friendly.

Beautiful outlook and excellent service

The staff were very friendly and helpful. We would love to return again. They had cool photos and memorabilia of surf thematics in the hotel bar. The room was spacious and had beautiful beams on the ceiling. The room had good functioning air conditioning and all the basics you may require i.e multiple towels, duvet, sheets, hair dryer..

Great host! Beautyful views! Tasty breakfast!

Beautiful stay, friendly staff, spotlessly clean, can't recommend highly enough

Quiet, clean, lovely decor, helpful staff

Truly one of the best hotels I have ever been! Everything was just perfect. Super helpful and friendly staff, beautifully designed, spacious and clean room with great view. I loved that they use Rituals as their brand for bathroom products. Breakfast was served in super fancy restaurant again with great attention for detail. It’s a pity we only stayed for one night, because I was sad to leave this place. Hotel has its own parking.

Service. Location. Cleanliness. Food.

Fantastic Castillo, we booked an amazing room in one of the turrets which was super warm and comfortable, terrific hot shower in gorgeous bathroom, fabulous food and wonderful staff, easy secure parking .. we loved it! A very special place to stay ♥️

Breakfast was good, the rooms have AC. But the best is the big window for observation of the birds

Fabulous property in an idilic spot. Far exceeded our expectations. We made the mistake of not checking in before our arrival but a quick phone call soon had a that resolved. The staff couldn’t have been more welcoming and helpful. Ainara, the hotel “manager” provided us with excellent recommendations of places to visit and restaurants. This was definitely a relaxing and wonderful stay and we would love to come back.

Very good facilities close to the centre of town. Staff very friendly.

Aesthetically pleasing good location excellent views very comfortable lovely owner very informative and helpful and a great breakfast.