We booked room with cooked breakfast including for two nights(Fri & Sat) as per your website details.The kettle in our room did not work, but we could find no one on site to talk to about this. We took matters into our own hands and swapped it with that from another unoccupied room.Went to have breakfast on Sat morning at allotted time only to find bar/dining room locked and deserted. There were no staff around to address the issue and no answer on hotel phone number. Had to go to nearby cafe for breakfast(along with two other guests). Went out for the day, and returned to hotel to find that the room had not been touched (despite hotel guide saying rooms were serviced daily between 10am and 2pm). Bed wasn't made. Bin had not been emptied. Complimentary coffee and milk was not replaced, neither were toiletries. Used/dirty cups and glasses were still in room, and not replaced with fresh ones. We tried to address the issue with bar staff, who said they would talk to the manager 'Neil', who turned out to be extremely elusive. Despite numerous visits to the bar by ourselves he was never available to help. We had made the mistake of paying on arrival, thinking what could go wrong with B&B-HOW WRONG WE WERE!! We felt we were in a really weakened position by then and had no bargaining power.On Sunday morning, we went to breakfast to find there was, in fact,no cooked breakfast, only a few packets of cereal, yogurt and two slices of toast each, and had to sit at one of only two tables, which were still covered in the last nights beer stains. Some one, either the hotel or Booking.com has SERIOUSLY MISREPRESENTED this venue and we feel this borders on fraud. We definitely did not get what we were led to believe we had paid for. VERY,VERY DISAPPOINTED!!!
It was advertised as a king room with a king bed that in reality was two single beds pushed together. The decoration was poorly executed and depressing. It was extremely noisy, not particularly from the sports bar below but from the punters who stood out in the street into the early hours of the morning without concerting any effort to speak in quieter tones. We arrived in the evening, and the bar staff's attitude was on the point of outright rudeness. There were no bedside table lamps, the main ceiling light was glaring, the TV far too big for the size of the room so you felt you could do nothing else , the kettle didn't function properly and we weren't even given proper cups with saucers, no small fridge and the bathroom was poorly conceived for the amount of space given. The bar staff in the morning didn't seem to know what they were doing either. The photos gave a false impression of the size of the dining area and the outside terrace. It basically presented itself as a kind of dirty weekend stop-off for off-duty RAF staff. Absolutely tasteless and twice the price it was worth. 눇The waitress who served us breakfast was polite and attentive. The breakfast was decent but could have been better. Benson as a place to visit is very boring and in the middle of nowhere. I wouldn't recommend it even as a stopover. It felt dodgy in the evening. There is no separate registration desk and so any dealings have to be done at the one bar amidst drunken onlookers - not the sort of experience you need after a long journey. These people obviously know absolutely nothing about how to run a hotel or how to treat residing guests. Everything about the place is a total rip-off and as you can tell, I feel quite angry about it as it spoiled my short holiday.