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5 "Poor " 눉Room was not clean it was frozen staff correct the heating but the window was stuffed with toilet tissue , toilet not cleaned from previous guests , bathroom door full of holes x 눇the girl who welcomed us , was the same girl that served our meal and in the bar and also fixed the heating , she was a star 💕
We spent one night at the burnhouse manor. We booked in early evening and were greeted by a friendly member of staff. This was the only member of staff we saw that evening. We went down for dinner and were disappointed that the menu was written on an A4 sheet of paper. Not laminated or presented particularly well. However, the meal was delicious. The same lady who welcomed us earlier took our orders. She also looked after the bar, and front of house. The restaurant was a good size, unfortunately we were the only ones using it. There was no background music and it lacked atmosphere. Back up in the suite, we were disappointed to see that the room had been run down slightly. The room itself was fine, but the bathroom was in desperate need of upgrade. Floor tiles were cracked, the sink tap needed fixing and the jacuzzi bath was not working properly. The jets wouldn't switch on, the TVs was missing, and the toilet made horrible loud noises every time it was flushed or the jacuzzi was emptied. The bed was comfy though and the room was adequate. We did feel we were paying more than the room was worth though, even for a suite.
Lovely hotel set in beautiful grounds,perfect for a wedding venue or just to chill.The room was modern and very clean,staff were friendly but not overpowering.We really enjoyed our stay and would recommend a visit.Breakfast had lots of choice too.