· It was a disappointing experience... contrary to the pictures on internet we were placed in a dodgy cottage. The furniture was damaged and old. The floors, walls and ceiling had spots on them and the paint was peeled off. The managers hid themselves behind each other. It took quiet some time and energy to get a fair discount. The costumer is not the first priority, money is. Took the fun out of celebrating our daughters birthday.
All staff were so helpful and friendly. Everyone made us feel special and welcome. Staff were happy and appeared to be enjoying working there. Such a positive happy vibe. When I booked I requested a room in main hotel overlooking the lake. We got exactly that. In fact we were upgraded. Bedroom was truly wonderful. Comfy bed. Fantastic views. Air conditioning. Coffee and Tea making facilities. We asked for a taxi to take us to Pinewood studio in the eve - all done for us without a problem.
Lovely place Huge grounds Lovely staff Restaurant food was amazing Bar right at back of hotel and very quiet Lots of parking Overall a lovely night away with my fella Does need some work just a freshen up around the place New beds are a must & Very clean and tidy
Nice hotel, beautiful grounds and our room, one of the new garden rooms was perfect for us having dogs but very small. The staff were hit and miss .. I was so pleased to find a order in the bedroom breakfast option in the form of hang the order on your door ... when breakfast never arrived at the chosen time I found the order had never been collected despite having been put there at 8pm .. as I had dogs I couldn’t eat I’m the dining room and the girl in reception just shrugged ... but I would go back and think it’s well worth a try
Disappointing value for money - I would expect better restaurant with better food… Also, not satysfying SPA experience - massage, despite the fact my husband mentioned he would prefer the deep one, his request was totally disregarded. He came back pretty frustrated.
Calm and quiet area. Modern hotel with luxurious interior and beautiful views. Delicious breakfast in stylish restaurant served by professional people. Friendly atmosphere and very good customer service.