It is the best hotel experience I ever have! The owners are amazingly nice. I never really thought such nice persons could exist! They helped us with everything: carrying our luggages, suggesting every places to go in Hakone (with maps and all the information I need) and taking . They even drove us to the onsen near by and bought us Miso Soup and some snacks! The room is very spacious, clean, and comfortable. It’s a combination between modern hotel room and ryokan too! I really really recommend this place for everyone

The staffs are very nice. The location is close to gora station, hotel staff will pick you up if you just give them a call in advance (don't try walk there by yourselves, though it's just 5 minutes road on the map, the path is quite steep). Though the receptionist can't speak English very well, they use a translate machine instead to help communication, so no issues at all. Dinner and breakfast is exquisite (trust me, i have tried a few japanese style hotels and their meal). Onsen quality is as expected.

Amazing accommodation, tucked away in a quiet location surrounded by green trees! Free coffee and tea in the common areas was great and onsens open until 1am. We loved the small hotel feel of this place. We personally had an amazing stay because we hired a car and had the ability to drive everywhere. Because Hakone is a regional type of area, catching public transport would reduce the quality of your stay here because whilst it’s off the highway, it’s abit out of the way. Positively, thats what makes it beautiful!

I like almost everything! I loved our room. We booked the one with an open air bath but we didnt really use it. We were able to enjoy the balcony, though. I like that eveyone gets a yukata and wear it around the hotel and when having meal. I also loved that we get to use a private onsen for 2 nights for free! I recommend to book with a halfboard! The food were very good and interesting! The hotel is also very near Naka-gora cable car station. If money is not an issue, we would have stayed here longer! :D

Just a few steps from the Hakone- Yumoto station makes it a perfect jump off point to other scenic places in Hakone. All staff are very pleasant and nice. The traditional japanese room with outdoor onsen was beautiful. The sound of the river nearby while dipping in the onsen makes the experience very relaxing. I love their attention to details such as traditional sweets and thermos filled with cold water. The way they explain the dinner.

Location was great, with a superb view of Lake Ashinoko (and Mount Fuji when it's clear). Can even get the beautiful view of the lake from the room and the open air onsen. It's a very walkable distance from the boat cruise stop Moto Hakone and very near from the Hakone Shrine. The staff were super attentive, kind, helpful and knowledgeable. It is not easy to get around, but the staff made it easy to understand.

The bunker room is very spacious. I think all the bunker rooms have a bed for double, therefore, it is very spacious for a solo traveler. The onsens in Hakone are comparatively expensive, in Tokyo, it is 460 yen for a bath, but in Hakone, 2000 or 4000 yen is normal, but the hostel has a 500 yen coupon for a 1050 yen onsen. It is within walk distance from the hostel, and very well maintained.

1. Very convenient to Gora station! Which has a very busy ropeway, so can wake up early and beat the queues! 2. The rooms were nice and I liked the Japanese dividers between the beds! 3. Staff showed me how to get to this lovely Onsen with a killer view of Lake Ashi! So that was nice and friendly. 4. The living room was actually quite comfortable.

The room with the private balcony was insanely lovely. Bed super comfortable Outdoors onsen is superb Excellent Japanese breakfast Free ramen 🍜 and free beers 🍺 at 22:30 Free shuttle between the hotel and the train station Free washing machine & dryer A lot of extra bonuses that make a difference. A truly romantic and marvellous experience!

The staff at the reception were so nice they waited for us, way pass the check in time. They were so helpful as well, the lady at the reception printed us directions to Lake Ashi. The location and hotel is so peaceful and private, you can have an epiphany there! And the onsen was private and the view from it was relaxing.

Nice location, very close to the lake with good access by cable car and ship. Otherwise there's not a lot around, which for one night and with dinner at the hotel was fine... Great onsen in modern design, including a steam bath outside. Average (good) food (at dinner salad, rice, soup, dessert... are buffet style).

First stop of the bus route we were leaving on so we managed to snag seats easily and have space for our luggage. Lovely room, great private onsen bath with beautiful sounds of the waterfall Good location - could easily walk to Hakone open air museum via a lovely bushy track and easily catch a bus down to Lake Ashi

Everything else is wonderful. Staffs are warm and food is great, and you have access to the comfortable onsen both in your room and in the public onsen baths. The location is superb, you can access hakone shrine and other attractions located on the south of Lake Ashi by walking.

I’ve stayed in many ryokans in Hakone and have to say that the rooms are rather huge for that budget friendly price. Surprised that our room comes with a lovely view full of greens. Splendid! Staffs are all smileys. Good indoor Onsen, clean and perfect temperature.

Great ryokan experience. We got room with private onsen which make experience fantastic. Food was delicious and getting served in your room was just feeling you special. This ryokan looks like japan with best window you can find.

Fantastic hotel with a wonderful view of the lake. Couldnt ask for a more relaxing place as a center to visit Hakone. Very clean and luxurious onsen. But the Food and Beverages dept. needs a overhaul.

The onsen experience was amazing, the staff were super nice and friendly and accommodating. The bus stop is right outside the hotel and the private onsens are really really nice.

Japanese style room - very beautiful and nice to stay in Hakone. The room with the lake view is the best one! Food is delicious! Private onsen is really nice!

We loved everything - the breakfast and dinner had many options, the japanese style room was cosy and authentic. The area and the town is absolutely beautiful and the staff at the hotel was very helpful.

Staff dedication and service is unparalleled