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Beautiful and clean location in the middle of a lush forest in Hakone. Facility is easy to reach by the bus or their shuttle. We were greeted at the parking lot and led to the front desk. We arrived a bit early but were provided tea and snacks, and had our bags held at the hotel so we can explore. The hotel is extremely clean and has a very minimal aesthetic that works well with the greenery. The public bath has all of your amenities and has clear directions for foreigners or anyone new to the experience. We got a room with a private bath with overlooks the pond and forest. I’m not sure how they are towards tattoos, but I covered my small one just in case with a foundation patch. They provide yukatas to wear around the property and rooms have instructions on how to wear it properly. The food was amazing, definitely a memorable experience. It was a multiple course meal including dessert and definitely got us full. Overall, hotel is clean, staff is VERY friendly and accommodating, and non-Japanese guests/English guests have nothing to worry about.. Although it was a bit out of our price range, I believe the whole experience was worth the price and I will visit again. Thank you again for a wonderful experience.

- Very relaxing hot springs . In the room balcony enough big for 2 adults temperature 40-45 degree . Hotel guest- 2 facility hot spring completely apart man by ladies daily changeable . Both area naked without swimsuit . Each have 3 different relaxing pools hot springs inside and one big outside temperature 40-50 degree . One facility have dry sauna and cold pool too one relaxing easy sauna . Hot spring high quality after more days many bath skin no dry - perfect . - Comfortable room as bed , facilities , color - everything - Perfect cleaning - like in all Japan probably - Foods good quality as for 4 star hotel to dinner have also grilled fish and meat - staff very kind with same level of respect and polite show Japanese peoples - very very helpful free shuttle Odwara station - Hotel - Odwara station - thanks - nice Japanese traditions but not very aggressive in clothes foods room mixed with international custom too so that it was perfect

Loved every little thing about this hotel. Especially food. I didn't really care for Japanese traditional food, gaiseki, so I was little worried about food, but here, it was unnecessary. They had French style Japanese dinner, and for breakfast, there were three choices, American, Japanese, French, so I could choose whatever I want for breakfast when I checked in (you can choose different style for each day). Service was great, room was spacious. Museums were pretty close to the hotel. I really enjoyed staying here.

The meals were fantastic, not only all you can eat, but all you can drink, including beer and sake for dinner. Breakfast was also great, plenty of variety. It was fantastic having an onsen at the hotel and was very much enjoyed. The hotel was close to the bus stop and not far from town. The bed was very comfortable.

Our stay truly was exceptional! The bath on the balcony was relaxing with beautiful views of the mountainside. The food was absolutely delicious. The hosts did not speak very much English, but we didn’t mind and were able to enjoy all of the comforts with a little help from Google translate.

Great location within walking distance of Gora Station. Meals were excellent. Staff were kind and professional. Rooms and hot spring facilities were clean and comfortable. Would definitely book Setsugetsuka again!

部屋からの眺めは大変良く、備え付けの露天風呂は大変癒されました。夕食も美味しく、朝食のルームサービスも大変素敵でした。接客も大変丁寧でした。 また来ます！

お部屋の広さと清潔さ、大浴場は勿論、お部屋のお風呂も広く清潔さがあり、大浴場まで歩くことが難しい年寄りにも喜んでもらえました。静かでとても良かったです。

スタッフの方達が兎に角感じ良かったです。 バイキングも美味しかったです。 露天風呂も広く　お湯が柔らかいです。

The location was great. Nice staff ,nice public bath.

・景観が良い ・お風呂がよかった、にごり湯 ・食事付きにしたが美味しかった

全体的にとても快適 露天風呂、適温に保たれてて、とても良かったです。

部屋が広いし、きれいだし、浴衣無料でもらえるし、結構楽しかったよ！

スタッフが良かった。 食事がおいしい

こじんまりしていた。食事が良かった。

とにかく静かで居心地が良かったです、

スタッフの応対が素晴らしかった❗️

窓から見える景色が良かった