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Beautiful and clean location in the middle of a lush forest in Hakone. Facility is easy to reach by the bus or their shuttle. We were greeted at the parking lot and led to the front desk. We arrived a bit early but were provided tea and snacks, and had our bags held at the hotel so we can explore. The hotel is extremely clean and has a very minimal aesthetic that works well with the greenery. The public bath has all of your amenities and has clear directions for foreigners or anyone new to the experience. We got a room with a private bath with overlooks the pond and forest. I’m not sure how they are towards tattoos, but I covered my small one just in case with a foundation patch. They provide yukatas to wear around the property and rooms have instructions on how to wear it properly. The food was amazing, definitely a memorable experience. It was a multiple course meal including dessert and definitely got us full. Overall, hotel is clean, staff is VERY friendly and accommodating, and non-Japanese guests/English guests have nothing to worry about.. Although it was a bit out of our price range, I believe the whole experience was worth the price and I will visit again. Thank you again for a wonderful experience.

Loved every little thing about this hotel. Especially food. I didn't really care for Japanese traditional food, gaiseki, so I was little worried about food, but here, it was unnecessary. They had French style Japanese dinner, and for breakfast, there were three choices, American, Japanese, French, so I could choose whatever I want for breakfast when I checked in (you can choose different style for each day). Service was great, room was spacious. Museums were pretty close to the hotel. I really enjoyed staying here.

Had a quick getaway with the wife and baby, and were treated to a great stay! Room was very spacious and comfortable. Outdoor onsen was super relaxing and tranquil. The dinner served was MASSIVE, tasty, and authentic. The hotel also took great precautions against COVID which was good to see. Our trip wasn't long enough!

The meals were fantastic, not only all you can eat, but all you can drink, including beer and sake for dinner. Breakfast was also great, plenty of variety. It was fantastic having an onsen at the hotel and was very much enjoyed. The hotel was close to the bus stop and not far from town. The bed was very comfortable.

We booked the Private Onsen and it was big enough. Location was just beside the train stop. We took the romance car from shinjuku to Hakone yumoto and just a few steps we see the hotel. You hear the springs by the balcony. Super worth it! Breakfast served local dish.

Great location within walking distance of Gora Station. Meals were excellent. Staff were kind and professional. Rooms and hot spring facilities were clean and comfortable. Would definitely book Setsugetsuka again!

Staff were kind and accommodating. They also gave helpful advice on services like luggage transport to make our stay and exploration after checkout easier. The private onsen was very nice especially with the view.

Location is perfect - near the bus and cable car and ship. Facilities are great, food delicios. Teapot in the room, all the accessories (kimono, slippers etc), great spa, good food.

Everything was amazing , the overall standard of the hotel. The exceptional service from the staff and the food was second to none. I will certainly staying here again.

One of the most beautiful places and hotels we have stayed at, everything was so Devine and the staff were tremendous.

Easily the best hotel we have evert stayed in, feels like you are so far away from everything, absolute bliss

Well worth the price for the private bathing area. Beds and room was exactly as described on website.

お部屋の広さと清潔さ、大浴場は勿論、お部屋のお風呂も広く清潔さがあり、大浴場まで歩くことが難しい年寄りにも喜んでもらえました。静かでとても良かったです。

スタッフの方達が兎に角感じ良かったです。 バイキングも美味しかったです。 露天風呂も広く　お湯が柔らかいです。

The location was great. Nice staff ,nice public bath.

・景観が良い ・お風呂がよかった、にごり湯 ・食事付きにしたが美味しかった

全体的にとても快適 露天風呂、適温に保たれてて、とても良かったです。

スタッフが良かった。 食事がおいしい

とにかく静かで居心地が良かったです、

スタッフの応対が素晴らしかった❗️