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Helpful and friendly staff Easy to get to town via bus (a bit more difficult the other way, but I think that was mostly because of the celebration changing the normal routine of things) Very basic / simple room, but clean and inviting anyway. Nice when you just need a place to sleep.

I have a mixed review of this hotel. When I booked the hotel I asked for a single room (am I 100% positive I clicked single room, no, but I've never made that mistake before) and I've been booking w/ Booking.com for many years so I'm not sure if I made the mistake or the booking.com system did.. The confirmation email did say triple room (after close inspection). I did message the management before hand to ask them what their dog policy was. Apparently their system was malfunctioning so I didn't get the message until I had stayed the night. I received the message the next day. There was a charge for dogs (100 mxn per dog). I talked to someone on the phone the next day to straighten this out, I was told there wasn't anything they could do since I had already stayed the night in the triple room. But I could move into a single room and they would not charge me for the dogs for the first night. In retrospect, this was fair since had I known there was a charge for dogs I would have chosen another hotel. I was also told for the second night there would be a 200 mxn charge for my two dogs. I agreed to this. The triple room was big, a lot bigger than what I needed and clean. Nice hot shower, good location (right off the highway) and there was a rest. next door which was reasonably priced and the food was great. First night I had the BBQ wings, second night I had a hamburger & fries (which was huge) and good value.

There was no breakfast, the quietness of the area was good.

The staff was great.room was clean. Nice view

Excellent rooms and all the complex. Very clean. Spa Excellent.

Great hospitality, comfort rooms.

Location and views, pool, staff and cleanliness

The staffs were very kind and helpful.

Beautiful quiet room, good parking

The staff are very friendly. I liked the water available to drink. I had to leave Arely for the airport and there was a little food and coffee in the garden.

Quiet, lovely food, great facilities and staff

Hotel staff was very supportive during our stay.

Spotless, clean, and very modern facilities. Always friendly staff-members from the reception desk to breakfast restaurant. In some aspect very strategic location aside from Centro. Very easy to acess anywhere since it is situated at the main road toward centro, autobuses terminals here a d there. My choosing this location a d big clean hotel is very satsfactory.

The staff was exceptional warm and friendly